2018 Customer Data Customer Experience Customer Loyalty 
Optimizely
AUGUST 9, 2018
This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. Seamless Customer Experience Wins. It’s unique to your customer.” Omnichannel is Still Tough to Achieve.
Smile.io
AUGUST 30, 2023
The brand launched in 2018 with its award-winning Flawless Cleanser and has been making Dr. Sam’s 20+ years of expert advice accessible and easy to understand ever since. ” With a brand focused on simplicity, it’s only natural that its customer experience is just as seamless. The secret? Enter Klaviyo.
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ESW
OCTOBER 21, 2019
Increasing customer loyalty is a fairly standard marketing tactic. Having customers pay you to join your loyalty program isn’t. Prime membership figures were revealed by Jeff Bezos for the first time ever in 2018. Loyalty rewards and credit cards bring in the kind of increased income that paid memberships promise.
Steve Dennis
NOVEMBER 26, 2018
but architecting its customer experience to reflect that the majority of physical stores sales start in a digital channel. Nordstrom complements its already excellent in-store customer service by arming many sales associated with tablets or other mobile devices.
Optimizely
MARCH 27, 2018
Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. We want to make sure you didn’t miss any of the incredible content at Shoptalk 2018 and learned as much as possible.
BigCommerce
DECEMBER 20, 2017
That latter reason had me asking these crazy smart, crazy successful folks what was on the horizon for ecommerce in 2018. That focus on 2018 was important –– and asking them after Cyber Five even more so. In 2018, one thing is guaranteed, Facebook Ad inventory will go up in cost. Ecommerce Growth Strategies For 2018.
Demac Media
JANUARY 18, 2018
Personalising the online shopping experience is not by any-means a new concept, but it will help you increase customer loyalty and new shopper retention rates. Having a loyal following of customers is worth A LOT to your business, but it will also be one of your biggest challenges to overcome. Communicated your value?
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