Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 216

Jewelry Multichannel Retail Merchant Services 216

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. Myth #1: Omnichannel and multichannel are the same. While they might sound similar, omnichannel and multichannel are NOT the same. This results in siloed communication and a disjointed customer experience. Myth #2: Omnichannel is complex.

Omnichannel 309

Omnichannel Multichannel Multi-channel Customer Retention 309

PFS

AUGUST 23, 2017

survey revealed that by 2020, most shoppers will want to be left alone without engaging with an in-store sales clerk. Is there a more personalized service you can provide or a uniquely branded experience you can deliver? Know thy customer. Data is everywhere and growing exponentially. Experiment.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Retail TouchPoints

MARCH 18, 2021

While some industry watchers predicted that the boon to online grocery would subside later in 2020, that never happened. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. What will really drive grocery’s leadership role, however, is the richness of its customer data.

Fulfillment 185

Fulfillment eCommerce Retail Subscription 185

Retail TouchPoints

MAY 5, 2021

But, retailers are realizing that the ‘now normal’ will look much different than ‘normal’ did in January 2020. As factors like in-store food samples and style assistants may come back into fashion, some pandemic-inspired changes will likely remain — such as the demand for curbside service and app-centric communications with customers.

Multi-channel 199

Multi-channel Retail Technology Sporting Goods 199

Kibo

NOVEMBER 1, 2021

Worldwide, ecommerce purchases grew by nearly 30% in 2020, with different behaviors emerging based on product availability, new purchase triggers, and environmental factors like virus outbreaks and mandatory shutdowns. Even so, B2C and B2B customers are using multiple touchpoints and delivery methods to make purchases.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Ecommerce Platforms

DECEMBER 23, 2019

The success of the entire system depends on how you capitalize on your customer interaction opportunities without compromising the corresponding customer experience. So, to help you make an informed selection, here’s our detailed guide on the best CRM software options for small businesses in 2020.

Social Media 129

Social Media Management Multi-channel Mobile 129

Kibo

MARCH 29, 2021

More than ever consumers expect shopper experiences that are seamless across all channels. To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. This made it difficult to deliver a consistent customer experience (CX).

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

Sailthru

JUNE 27, 2018

Any marketing leader planning to re-evaluate their multichannel campaign technologies in the next year should be referring to Gartner’s 2018 Magic Quadrant for Multichannel Marketing Hubs. Customer Profile Management. Customer profile management and customer data management are not new needs.

Multichannel 60

Multichannel Merchant Services Technology Channel 60

Kibo

NOVEMBER 5, 2021

A modern OMS helps retailers manage inventory in real time, coordinate multichannel sales, initiate fulfillment tasks, routes, print shipping labels, and handle returns. In early 2020, the EY Consumer Index revealed that just 21% of the thousands of consumers surveyed forgave retailers for service disruptions from Covid-19.

Management 62

Management Payment Services eCommerce Shipping Costs 62