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Where Online Shopping Rises, WhatsApp Follows

Retail TouchPoints

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. Retailers had no options this year other than to throw their full weight behind digital sales, and it paid off.

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Wunderkind eyes European expansion as it increases revenues by 70%

365 Retail

As eCommerce demand grew exponentially in 2020—with online sales in the UK growing by 46% ; the largest increase in more than a decade — so too did consumer demand for slick, seamless and personalised online shopping journeys.

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MoEngage posts a four-fold increase in revenues as it eyes accelerated expansion into Europe

365 Retail

Whilst adding a raft of new logos in H2 2021 to the roster of brands and retailers already working with MoEngage, including Nestlé, Travelodge and Deutsche Telekom, it was also able to maintain customer retention globally of 97%.

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Improve Customer Satisfaction With Data-Driven Last-Mile Insights

lateshipment

Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location and time of choice with a variety of payment options is a must in the modern world of online retail. Over 90% of customers read reviews before making an online purchase.

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8 Proven Strategies to Improve Your Post-Purchase Customer Journey in 2021

lateshipment

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The Big Post-Purchase Customer Experience Gap in Online Retail (And What. inquiries, which takes up all of your customer service team’s time.

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8 Proven Strategies to Improve eCommerce Post-Purchase Customer Journey in 2021

lateshipment

Post-Purchase Customer Experience Amidst the Rise of eCommerce. 2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The Big Post-Purchase CX Gap in Online Retail (And What. It Really Means to Your Business).

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An Beginner’s Guide To Creating A Customer Loyalty Program In 2020

Ecommerce Platforms

Put differently, an ecommerce retailer needs customers to hit the checkout button over and over again. . It precisely works for both brick and mortar stores, and online retailers in a pretty much incisive way. . Keeping your customers constantly motivated is one essential move a seller needs to put careful thought into.