Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. Myth #1: Omnichannel and multichannel are the same. The benefits of going omnichannel?

Omnichannel 301

Omnichannel Multichannel Multi-channel Customer Retention 301

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. In 2020, the furniture industry grew to $115.2 With a healthy and well-stocked subscriber list, you are better able to engage in personalized, omnichannel marketing with automated workflows.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Omnisend

MAY 18, 2020

To anyone who’s been following our product news over the last months, it doesn’t come as a surprise: we’ve released free SMS credits , pre-built workflows with SMS, STOP/HELP keyword support and more SMS-related features in 2020 alone. How to use two-way SMS to drive customer engagement. And we’re not done. The best part?

Channel 78

Channel Customer Retention Information Marketing 78

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. After March 2020, ecommerce growth exploded.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Omnisend

APRIL 19, 2021

Here, you can easily utilize five different channels (Email, SMS, Push Notifications, Google retargeting, and Facebook retargeting) that work together seamlessly for a truly omnichannel experience. According to Omnisend’s Ecommerce Statistics Report , automated emails generated nearly 30% of email orders from just 2% of total sends in 2020.

Merchant Services 78

Merchant Services Shipping Costs Live Chat eCommerce 78

GetElastic

OCTOBER 12, 2021

Taking an omnichannel approach to your commerce strategy will become core for your business to meet modern consumer demands, improve your customer experience and ultimately, your bottom line. Businesses like Stance, Bank of America, and Starbucks, are all great examples of businesses with omnichannel experiences. Forrester ).And

Omnichannel 148

Omnichannel Multichannel Channel Customer Retention 148

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Events 52

GetElastic

APRIL 28, 2022

According to Swirl , from 2015 to 2020, revenue from online video commerce went from $3.5 Omnichannel Shopping Leading to Better Customer Retention. According to Omnisend , “customer retention rates are 90% higher for omnichannel versus single channel.” billion to $17.6 AI Creates Innovative Ideas.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

lateshipment

FEBRUARY 10, 2021

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. inquiries, which takes up all of your customer service team’s time. Over 30% of the support inquiries were shipping & delivery related in 2020. now lost due to the CX gap.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

Omnisend

APRIL 20, 2021

This is where mobile commerce (or m-commerce) helps in aligning you and your customers in a single frame. Due to the pandemic, mobile shopping has now become the new norm—in 2020, mobile commerce increased by a whopping 30% compared to 2019. of the global population purchased something via mobile devices in the last quarters of 2020.

Mobile 78

Mobile Payment Services Omnichannel Social Media 78

Ecommerce Platforms

FEBRUARY 13, 2020

The Shopify app store is a gripping hub full of developers who create and update tools to help sellers boost productivity and enhance the customers' level of engagement. There are tons of categories to choose from such as; Customer retention. Customer support. Best Oberlo Alternatives for Shopify store owners in 2020.

Shopify 156

Shopify Merchant Services Payment Services eCommerce 156

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. 2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. This will forge strong customer relationships and foster brand loyalty. now lost due to the CX gap.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

RetailMinded

FEBRUARY 8, 2023

Using their customer Sonos as an example, John continues to explain the benefits of automated technology. “In In March of 2020, 90% of Sonos’ business shutdown, almost overnight, as a result of the pandemic, closing brick-and-mortar retailers across the country.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Whisbi

FEBRUARY 6, 2019

The digital age is dramatically changing the way banks engage with their customers, going beyond the concept of physical branches, urging the development of tech solutions to meet with the demands of today’s everyday life. – Omnichannel banking. Modern customers’ needs in digital banking. – Mobile reports.

Banking 71

Banking Payment Services Customer Live Chat 71

Smile.io

FEBRUARY 7, 2023

” How to fuel growth in 2023: “With the accelerated growth of social shopping, merchants should embrace a comprehensive omnichannel approach to expand their reach and increase their customer acquisition opportunities. ” How to fuel growth in 2023: “Focus on customer retention.

eCommerce 96

eCommerce Shipping Costs Merchant Services Social Media 96

Ecommerce Platforms

NOVEMBER 11, 2019

A partnership loyalty program is typically a solid option that could help you scale up and incredibly maintain a prevailing customer retention strategy. . Think of it this way: You own a brand that’s closely linked to a particular customer base. Develop an omnichannel system for your target audience.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

ROI Revolution

DECEMBER 2, 2021

Published March 12, 2020. billion in sales compared to $9 billion in 2020. In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. It comes as little surprise that we’re $19 billion further ahead in spending compared to this point in 2020. Privacy budgets doubled YoY in 2020 to $2.4

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Published March 12, 2020. Visa found that 53% of consumers were spending more in June 2021 than in June 2020. Apparel and restaurants also saw notable growth last month over 2020, with sales increasing 62.9% After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JANUARY 5, 2022

Published March 12, 2020. growth over 2020. Where 2020 was ecommerce’s year to shine, nonecommerce sales took the crown last year. in 2020, in-person sales grew 15.4% Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. since June 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JUNE 1, 2021

Published March 12, 2020. in 2020 and are expected to surge another 28.8% Mobile revenue saw its most significant growth in 2020 in light of the pandemic and consumers spending more time shopping on their phones. in Q2 2020. billion, a slight uptick from March 2020’s forecast of $72.7 Last updated June 1, 2021.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Published March 12, 2020. After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7% Amazon sales surpassed $96 billion in 2020, with the ecommerce giant expanding its fulfillment by 50% in response to COVID-19. in 2020 and are expected to surge another 28.8%

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

Published March 12, 2020. billion, a slight uptick from March 2020’s forecast of $72.7 billion, a 19% increase from March 2020’s projection of $91.32 in 2021 over 2020 and approach $87 billion by 2022. of CMOs report increased acknowledgement from customers of companies’ attempts to “do good.”. April 13 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

NOVEMBER 4, 2021

Published March 12, 2020. million in holiday sales in 2020, an 32.5% from April to May 2020 and 37.4% for May to June 2020. Bed Bath & Beyond, Ashley Furniture Homestores, IKEA, and Williams-Sonoma were the leading US furniture & home goods retailers in 2020. billion in 2020. of the total $206.8

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Published March 12, 2020. Consumer electronics is the fastest-growing digital ad spend category, seeing 18% growth in 2020. The consumer electronics industry actually saw a negative growth rate in 2020 with a loss of 2.2%, but that’s expected to bump up again by 4.3% growth estimate from August 2020. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

APRIL 8, 2021

Published March 12, 2020. Casual apparel brands thrived in 2020 with consumers spending more time at home. The athleisure market now makes up 20% of all apparel sales and is expected to grow by as much as $81 billion from 2020 to 2024. Ecommerce accounted for 45% of Gap’s revenue in 2020, up from only 25% in 2019.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

SEPTEMBER 2, 2021

Published March 12, 2020. to approach $53 million in 2020 – an unprecedented $6.6 In 2020, consumers spent $115 billion on furniture & bedding, adding up to a modest 0.6% The electronics sector is one of the many industries that witnessed significant growth online in 2020, with ecommerce up across the board due to COVID-19.

eCommerce 78

eCommerce Social Media Payments Payment Services 78