Fabric Blog

JANUARY 13, 2021

Loyalty programs have long been a popular customer retention tool among brands and retailers. They encourage members to come back to the business by offering a variety of incentives that are not accessible to those not in the program.

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Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024.

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ACH Multi-channel Technology Customer Retention 272

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Loyalty programs are considered among the best tactics for building customer retention, as they can help increase purchase frequency.

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Customer Retention Information Customer Loyalty Mobile 262

Retail TouchPoints

MARCH 26, 2021

Distributed Order Management Technology for a Unified Customer Experience. Customers expect a seamless omnichannel shopping experience that enables them to buy anywhere and pick up anywhere with the least cost and hassle. That is where distributed order management (DOM) technology comes into play.

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Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

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lateshipment

OCTOBER 2, 2023

And you should have known by now that acquiring new customers is a lot more challenging than retaining the existing ones. Steps in relationship building Omnichannel messaging With the rise of the digital presence, there are so many channels in which customers prefer to browse. Brands can leverage personalization to achieve this.

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Marketing Customer Retention Channel Social Media 130

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

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Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June.

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Fabric Blog

DECEMBER 23, 2020

Editor’s Note: This article was inspired by a PRD and mobile app strategy our team created for one of the world’s largest omnichannel fashion retailers.

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Mobile Customer Retention Fashion Omnichannel 98

Teamwork Retail

MAY 6, 2020

Omnichannel as a concept has taken over industry literature, and has been the obsession of retailers at all levels for many years. Omnichannel is well known for good reason, a seamless shopping experience can be the difference between effective customer retention and significant holes in the conversion funnel. .

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Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

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Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. Promote Retention by Offering Something No One Else Can. The result?

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Shipping Costs Omnichannel Customer Retention Retail 266

GetElastic

JULY 22, 2019

An omnichannel approach can help retail-based retailers in a number of ways. Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. The main concept behind omnichannel commerce is providing consumers with a seamless retail experience.

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Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

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Optimizely

DECEMBER 20, 2018

Glambot: Focus on customer retention. The marketplace encourages customer retention by rewarding people who want to sell their makeup with 30% more in store credit than they would get in cash. Moda Operandi: embracing omnichannel and using all data available.

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Online Retail Marketing Retail Fashion 259

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

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Retail TouchPoints

MARCH 13, 2024

Where else are my customers shopping? How does my customer retention compare to my competitors’? A curious mindset demonstrates proactiveness and a commitment to excellence. Some questions to find honest answers to: How are my competitors performing? How do my brand’s sales compare across geographies vs. competition?

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GetElastic

NOVEMBER 9, 2021

Food for thought: additional survey statistics: By 2023, 80% of organizations using AI for digital commerce will achieve at least 25% improvement in customer satisfaction, revenue or cost reduction. Take a deeper dive into the digital commerce landscape as it stands today by downloading your free copy.

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Bryan Eisenberg

MAY 25, 2017

Align Customer Brand Expectations with Business Metrics : We conduct workshops/ projects where we plan and optimize the customer journey, content marketing, analytics and testing plans that increase sales, leads and improve customer retention.

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Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

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lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

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Omnisend

SEPTEMBER 9, 2021

Use the following tools to get the full picture of your performance: Retention reports : A successful customer retention strategy is crucial for sustainable growth and stability. But what makes the difference between a one-off buyer and a loyal repeat customer? This helps to drive revenue without lifting a finger.

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eCommerce Customer Retention eCommerce Analytics Improvements 148

Retail TouchPoints

FEBRUARY 2, 2021

To put it simply, WhatsApp vastly improves customer engagement possibilities by providing for all the essentials under one roof, including the ability to integrate AI support bots and promotional campaigns.

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Mobile Customer Retention Games Omnichannel 223

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Subscription-based loyalty programs can create a sense of exclusivity and commitment among customers, leading to greater loyalty.

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Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. Myth #1: Omnichannel and multichannel are the same. The benefits of going omnichannel?

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Omnisend

FEBRUARY 16, 2021

The initial purpose of gamification is to provide a memorable experience that makes an appealing connection with customers, rather than increasing sales directly. However, positive feelings help the brand stay on top of customers’ minds, leading to increased customer retention, and additional sales.

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Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Develop an omnichannel loyalty program. Let’s get started! Source: Digiday.

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Omnichannel Shipping Costs Social Media eCommerce 78

lateshipment

APRIL 2, 2021

Hybrid (omnichannel) marketing is the future now. In this IoT era, growing eCommerce brands can follow the footsteps of companies like Amazon and give customers what they want – a seamless shopping experience no matter what channel they’re on. And how you can do that, you ask? Sustainability will be given higher priority.

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Customer Loyalty eCommerce Customer Shipping Costs 130

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention. Improved brand reputation.

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Optimizely

DECEMBER 14, 2017

If the majority of your customers are highly engaged, you know your business is in good shape and you don’t have to worry too much about customer retention rates and brand loyalty. But if you have a high number of unengaged customers, it’s already past time for a marketing campaign intervention.

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365 Retail

JULY 12, 2023

Recognising the need to enhance its customer experience and implement personalised marketing strategies, Jigsaw has chosen to partner with Voyado. “We’ve made great progress at Jigsaw with increasingly personalised marketing that reflects the unique relationship we have with our customers.

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Fashion Customer Retention Customer Loyalty Clothing 52

365 Retail

OCTOBER 20, 2022

True personalisation offers products your customer has expressed an interest in – derived from preference insights and purchase motivations that they have explicitly told you. This is zero-party data, and is the path this holiday season to increased revenue and customer retention. . Deliver a true omnichannel experience .

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Retail Omnichannel Customer Retention Channel 52

Kibo

SEPTEMBER 2, 2020

At scale, an engaging, personalized user experience (UX) can lead to better customer retention, recurring sales, and referrals. Omnichannel Personalization. Omnichannel personalization creates an individualized experience for users across devices, channels, and in shopping experiences beyond the web.

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Recommendation Omnichannel Customer Retention Customer Experience 62

Sailthru

APRIL 27, 2023

Third-party data can be inaccurate and alter customer profiling data. Brands leveraging an omnichannel strategy are also susceptible to having dirty data as they are likely to unify data from multiple sources, which opens the possibilities for duplicates and profile inconsistencies. The post How Clean is Your Data?

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Customer Retention Omnichannel Improvements Customer Data 78

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. Here are the sessions you absolutely have to attend at IRCE 2018. Tuesday: June 05. What’s Next: Social. 3:30 PM – 3:50 PM. Wednesday: June 06.

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Internet Retail Magazine Customer Retention Online Retail 321

Smile.io

MARCH 8, 2024

When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates.   71% of consumers expect personalization. People no longer just want to click and buy. Billion in 2023.

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Social Media Customer Loyalty Customer Retention eCommerce 70

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

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