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The Ultimate Guide to Customer Retention

Smile.io

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

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Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. While just 45% of 2022 survey respondents outsourced deliveries to courier services, 57% did so in 2023.

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Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Retail TouchPoints

The holiday prediction is in line with data from the 2023 back-to-school (BTS) season, which also have shown a 1% YoY growth rate in the U.S. 22, 2023 briefing. “For 22, 2023 briefing. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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How to Accept Payments Online in 2023

Ecommerce Platforms

Every player in the game demands a cut, so that means someone has to pay the multiple banks, credit card companies, and payment processor to make it all happen. There’s also the benefit of driving customer retention and satisfaction by generating embedded quotes within emails and your website. Yet, it all comes at a cost.

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Best 20 Email Marketing Software for eCommerce in 2023

Algopix

Effective email marketing is a game-changer for eCommerce businesses. By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. The post Best 20 Email Marketing Software for eCommerce in 2023 appeared first on | Algopix.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

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The Best Ecommerce Customer Loyalty Programs by Industry

Smile.io

Program highlight: gamification at every stage As the creator of some of the most iconic video games of all time like Mario Kart, Zelda, Minecraft, and more, Nintendo has turned its customer loyalty program into an exciting game of its own. But every once in a while, a new game is invented that disrupts the game (literally).