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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

trillion by 2027 – representing over 20% of overall retail sales. While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. In the U.S.,

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Amazon Pay Adds BNPL Option for Prime Visa and Amazon Visa Cardholders

Retail TouchPoints

Prime Visa and Amazon Visa cardmembers can now make equal monthly payments for items they purchase on tens of thousands of participating online retail sites when they use Amazon Pay. Consumers will be able to split payments across six or 12 months at 0% APR on purchases of $50 or more. The global BNPL market grew from $105.15

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4 Reasons to Offer Multiple Ecommerce Payment Options

ESW

The payments landscape has evolved quickly from physical payments such as cash and credit cards to digital payments like Google Pay, PayPal, bank transfers and more. Here’s how multiple ecommerce payment options can benefit brands, how to choose the right payments and the various payments favoured by today’s consumers.

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Integrations are the Achilles Heel of Composable Commerce: Tips for Overcoming Challenges

Retail TouchPoints

trillion by 2027. For example, a payments integration can process a customer’s purchase quickly and securely, keeping merchandise flowing smoothly. Unless, of course, those integrations are specifically designed to require little to no coding, simplifying your company’s processes. Analysts project that U.S.

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Click-and-Collect Gives Customers Frictionless Omnichannel Experience

Pivotree Blog

The click-and-collect market is projected to reach $703 billion worldwide by 2027. Selecting the pickup location: Customers choose a convenient physical store or pickup point during the checkout process. Product payment: Customers provide payment information to complete the transaction.

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Why Brands Should Consumerise B2B Experiences

ESW

A forecast from Forrester predicts that the volume of transactions in B2B sales will exceed $3 trillion by 2024 and that ecommerce sales will account for almost 25% of total US B2B sales by 2027. This is likely due to the complexity of the B2B buying process in general compared to the consumer experience.

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Self-checkouts are here to stay, but retailers shouldn’t leave cash buyers behind in the pursuit of progress

365 Retail

It’s fair to say that self-service checkouts are not universally popular with shoppers. The biggest reason is the irritation we experience when the process doesn’t work smoothly, particularly from the ‘unknown items in the bagging area’ Many of us have felt this frustration at the grocery store.