Forrester eCommerce

AUGUST 2, 2022

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years.

Online Retail 369

Online Retail Retail Customer 369

Retail TouchPoints

JANUARY 3, 2025

billion by 2027, according to research from Retail TouchPoints sister publication MJBiz. This type of education-heavy customer service is particularly needed in the cannabis industry, which has experienced rapid growth in recent years. retail marijuana sales are projected to climb from approximately $38.4 billion in 2024 to $53.5

Recommendation 305

Recommendation Download Consumer eCommerce 305

Retail TouchPoints

NOVEMBER 15, 2024

APP is planning to open 60 of these market hub locations by mid-2027, as well as consolidating its distribution centers to 13 large facilities by 2026. AAP recently completed the sale of Worldpac , a wholesale distributor of auto parts, for approximately $1.5 billion.

Operations 222

Operations Improvements Marketing Retail 222

Forrester eCommerce

OCTOBER 12, 2022

trillion in 2027. Forrester forecasts US digital-influenced retail sales to grow from $2.7 trillion in 2022 to $3.8

Retail 195

Retail B2C Marketing Customer 195

Forrester eCommerce

FEBRUARY 26, 2024

Given the current rate of client conversion, fewer than 50% of SAP ECC customers will have completed their transformation to S/4 by 2027. Furthermore, about 13,000 ECC customers are on EHPs 0–5, with support only up to 2025 and calling for an even more urgent decision on the future of their ERP. Moreover, 90% of […]

Customer 416

Customer Information Technology Management 416

Retail TouchPoints

FEBRUARY 10, 2025

For its part, Aldi plans to complete its conversion plans, announced in March 2024 , changing approximately 220 Winn-Dixie and Harveys Supermarket stores to the Aldi format during a multi-year conversion process that is slated to conclude in 2027.

Operations 191

Operations Customer Experience Customer Marketing 191

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Integrating secure and fast payment gateways is vital to handle spikes in traffic and transactions. Mobile wallets provide the convenience shoppers have come to expect.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

FEBRUARY 4, 2025

B2B sales by 2027, according to Forrester, offering significant growth opportunities for retailers. JCPenney joins a growing list of retailers, including Amazon and Walmart , that are bolstering their ecommerce experiences for B2B customers. B2B ecommerce is expected to grow at a five -year compound annual growth rate of 10.7%

eCommerce 191

eCommerce B2B Customer Small Business Retail 191

Retail TouchPoints

MARCH 26, 2025

stores this year, moving toward a goal of adding at least 100 new locations through 2027. Advance Auto Parts will open 30 new U.S. The new locations will include the auto parts retailers larger-footprint market hub stores , which debuted in June 2022 with a 45,000-square-foot location in Los Angeles.

Customer Experience 147

Customer Experience Operations Improvements Retail 147

Retail TouchPoints

MAY 28, 2025

Holders of Informaticas Class A and Class B-1 common stock will receive $25 in cash per share when the acquisition closes early in Salesforces 2027 fiscal year, which begins in January 2027.

Management 147

Management Customer Data Customer Experience Operations 147

Forrester eCommerce

MARCH 12, 2020

Clients continue to ask about the business case for SAP S/4 HANA — even more so now that SAP has pushed back the maintenance/support window for the predecessor product SAP ERP Central Component (ECC) to 2027 (with extended maintenance options also available beyond that date).

Customer 293

Customer 293

Retail TouchPoints

MAY 7, 2025

The EU Forced Labour Regulation is set to prohibit the sale, import and export of goods made using forced labor starting in late 2027 and it requires increased supply chain transparency and due diligence from brands.

Fashion 250

Fashion Clothing Supplies Operations 250

Retail TouchPoints

JUNE 2, 2022

At its June 1, 2022 Investor Day, Levi Strauss and Co executives laid out an aggressive strategy to propel the company toward revenues of $9 to $10 billion by 2027, by doubling down on DTC and diversifying beyond denim. “We The company said it will focus on “elevating and strengthening” its core brands — Signature by Levi Strauss & Co.,

eCommerce 296

eCommerce Customer Loyalty Presentation Consumer 296

Forrester eCommerce

NOVEMBER 18, 2024

The Digital Product Passport promises significant benefits for sustainability, auditability, and consumer information, but a lack of agreement on standards makes it difficult to realise this promise ahead of European deadlines in 2027.

Information 243

Information Consumer Automotive Customer 243

Forrester eCommerce

JUNE 6, 2022

This report outlines the potential of the US B2B e-commerce space across 11 durable and nondurable product categories, with historical data going back to 2008.

eCommerce 195

eCommerce B2B Customer 195

Retail TouchPoints

SEPTEMBER 6, 2024

California adopted workplace safety legislation earlier this year, but it didn’t have a panic button provision. In New York, this element of the law will take effect on Jan.

Retail 263

Retail Mobile Other Operations 263

Forrester eCommerce

MARCH 22, 2023

The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain. In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints.

Online Retail 195

Online Retail Retail Channel Marketing 195

Retail TouchPoints

MARCH 14, 2025

college or university students graduating in 2027 with a minimum GPA of 3.5 As an added perk, Ambassadors are trained at a three -day onsite in New York in early summer, with travel and accommodations covered by LVMH. This year the coveted roles are open to U.S. and a demonstrated passion for the luxury industry.

Arts 213

Arts Social Media Supplies Customer Experience 213

Retail TouchPoints

DECEMBER 12, 2023

In May 2023 , Uniqlo, which opened its first North American location in 2005, revealed its plans to reach 200 North American locations by 2027. Uniqlo will open more than 20 stores in the U.S. and Canada in 2024, including debuts in new markets for the fast fashion retailer. Tacoma Mall, Tacoma, Wash.

Fashion 264

Fashion Improvements Marketing Retail 264

Retail TouchPoints

JULY 9, 2024

In the growing creator economy, expected to reach $480 billion by 2027 , it is crucial businesses leverage partnerships with these trusted sources to make sure they meet today’s buyer where they are — seeking out authentic and transparent reviews and recommendations from those they trust, before making a purchase.

Recommendation 276

Recommendation Management Channel Consumer 276

Retail TouchPoints

JULY 24, 2024

Today, nearly two-thirds of adult consumers globally use digital payments, and by 2027, digital revenue is predicted to exceed $14.9 In fact, chargeback requests are expected to reach $41 billion by 2027.

Customer Experience 275

Customer Experience Merchant Services Payment Services Customer 275

Retail TouchPoints

MARCH 20, 2024

and $350 billion globally by 2027. Technology to support the resale program is provided by Archive. According to ThredUp , the U.S. resale market is expected to reach $70 billion in the U.S. Timeless design and durability have always been core to our brand, and we’re passionate about offering resale to our U.S.

Technology 263

Technology Customer Marketing Retail 263

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Sporting Goods 329

Sporting Goods Supplies Accessories Apparel 329

Forrester eCommerce

NOVEMBER 28, 2022

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 195

Banking Financial Services Management Customer 195

Retail TouchPoints

AUGUST 15, 2023

As services like Amazon Pay expand and go mainstream, the market is expected to top $744 billion by 2027. The global BNPL market grew from $105.15 billion in 2022 to $155.79 billion in 2023 at a compound annual growth rate of 48.2%.

Merchant Services 239

Merchant Services Payment Services Online Retail eCommerce 239

365 Retail

JANUARY 25, 2024

The post 9 out of 10 Businesses Will Revamp Loyalty Programmes by 2027 appeared first on Retail News and Events. “The collective investment in new technology will represent a significant economic event in 2024.” The Antavo Global Customer Loyalty Report 2024 is available now.

Customer Loyalty 109

Customer Loyalty Customer Retention Technology Reference 109

Retail TouchPoints

MAY 3, 2023

this year as it aims to hit the 1,000 -store mark by 2027, Chairman and CEO Michael Casey said on the company’s Q1 2023 earnings call. Children’s specialty retailer Carter’s plans to open more than 50 new stores across the U.S. Carter’s currently operates nearly 800 stores across the country.

Presentation 264

Presentation Multi-channel Specialty Retailers Omnichannel 264

Retail TouchPoints

JUNE 24, 2022

By 2027, the company aims to reach a combined revenue of $1 billion for Beyond Yoga and Dockers. Beyond Yoga’s entrance into brick-and-mortar retail follows parent company Levi Strauss & Co. ’s s June 1 Investor Day , during which President and CEO Chip Bergh noted plans to grow revenues to $10 billion over the next five years.

Fashion 297

Fashion Events Customer eCommerce 297

Retail TouchPoints

JANUARY 20, 2022

India is already one of Walmart’s top sourcing markets, and the retailer’s new goal is to sell $10 billion in goods from the country annually by 2027. A dedicated Cross Border Trade team has been set up in India to help sellers onboard and grow on the platform.

Merchant Services 312

Merchant Services Cryptocurrencies eCommerce Sporting Goods 312

Retail TouchPoints

DECEMBER 2, 2022

billion by 2027, exhibiting a CAGR of 17.93% from 2021 to 2027. . According to a recent Research and Market report , the global supply chain analytics market reached $5.8 billion (USD) in 2021 and the market is expected to reach $15.6

Supplies 264

Supplies Presentation Operations Travel 264

Retail TouchPoints

APRIL 7, 2022

Walgreens is aiming open a total of 600 VillageMD primary care practices by 2025 and 1,000 by 2027. Walgreens has big plans for VillageMD , which the retailer acquired in October 2021.

Operations 264

Operations Technology Improvements Management 264

RetailDive

APRIL 12, 2023

Small chains are most at risk due to lack of capital to build an omnichannel offering.

Omnichannel 134

Omnichannel 134

Retail TouchPoints

MARCH 28, 2022

By 2027, the global last mile delivery market is expected to reach more than $200 billion , nearly double what it was in 2020. “We are excited to expand easy shopping solutions for our members, while also bringing BJ’s wide assortment and exclusive products to new potential members.”.

Fulfillment 246

Fulfillment Marketing eCommerce Consumer 246

Retail TouchPoints

JUNE 20, 2024

The business-to-business (B2B) ecommerce market is on track to reach $3 trillion by 2027, according to Forrester research. To capture some of that spend, Amazon Business, the company’s B2B online procurement store, is launching several new features designed to simplify the buying process and capitalize on this growth potential.

B2B 264

B2B eCommerce Management eCommerce Marketing 264

Retail TouchPoints

FEBRUARY 9, 2024

A group of Farfetch shareholders, calling themselves the 2027 Ad Hoc Group, were vehemently opposed to the Coupang deal and put forth a last-ditch effort to scuttle the sale in late January, but their efforts were in vain.

Department Stores 278

Department Stores Fashion eCommerce Operations 278

Retail TouchPoints

SEPTEMBER 12, 2023

The Container Store also has plans to add more brick-and-mortar locations; in June 2022 it announced it would add 74 new stores by 2027. The retailer debuted its “Organized Insider” loyalty program in April 2022 and introduced a resale program in May 2023.

Travel 263

Travel Customer Channel Retail 263

RetailDive

OCTOBER 25, 2024

The retailer’s newest format features “a larger product assortment and expanded food and beverage offerings,” CEO Joseph DePinto told investors on Thursday.

Food and Beverages 124

Food and Beverages Retail 124