Forrester eCommerce

FEBRUARY 16, 2023

One way to do this is through making your company’s websites and mobile apps more accessible. trillion and an accessible digital storefront gives you access to this market. With a turbulent and unprecedented current economy, most retailers are trying to shore up revenue wherever they can.

Retail 370

Retail Mobile Marketing Customer Experience 370

Retail TouchPoints

NOVEMBER 10, 2023

IndiePet , a nonprofit trade association for independent pet retailers, will offer its retailer members access to Open Catalog from Salsify , a centralized hub for product content.

Information 266

Information Supplies Online Retail Customer Experience 266

Forrester eCommerce

MAY 4, 2021

Let’s get straight to the point: There’s no quick fix for making your digital experiences accessible. That’s true even if your approach to accessibility is narrowly focused on being compliant with the Web Content Accessibility Guidelines (WCAG) and the laws in your region of the world.

Customer Experience 469

Customer Experience Customer 469

Forrester eCommerce

MAY 18, 2023

Today is Global Accessibility Awareness Day (GAAD), a day focused on digital accessibility and inclusion. Why do we need a day dedicated to this?

Customer Experience 195

Customer Experience Customer 195

Retail TouchPoints

OCTOBER 6, 2023

QVC has launched an accessible fashion collection, designed by Isaac Mizrahi, inspired by QVC Brand Ambassador for Accessibility Selma Blair and developed via collaborative efforts with the disability community. Accessibility-oriented features in the Isaac Mizrahi Live! 6, 2023 at 1 p.m.

Fashion 278

Fashion Apparel Accessories Clothing 278

Forrester eCommerce

JUNE 29, 2023

I aim to help clients understand the technologies available to help them scale and report on the progress of their accessibility programs, starting with our just published Forrester Landscape on the Digital Accessibility Platforms market.

Technology 195

Technology Marketing Customer Experience Customer 195

Retail TouchPoints

OCTOBER 4, 2022

Amazon has introduced the Amazon Access program, which provides greater savings and resources for qualified recipients of government assistance. The company’s discounted Prime membership has received a new name — Prime Access — and allows those who qualify to register for the service at a monthly rate of $6.99

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Payment Services Shipping Costs Electronics Shipping 273

Forrester eCommerce

APRIL 9, 2021

When the COVID-19 pandemic struck, in many cases making digital the only channel through which customers could interact with brands, Forrester saw a significant uptick in inquiries related to accessibility, mostly from companies getting serious about accessibility for the first time.

Channel 352

Channel Customer Customer Experience 352

Retail TouchPoints

AUGUST 7, 2023

To get treatment, consumers can visit the Amazon Clinic web page or access it on the Amazon mobile app; compare response times and prices from multiple telehealth provider groups; complete an intake form; and connect with their chosen provider.

Shipping Costs 225

Shipping Costs Subscription Shipping Mobile 225

Fastr

MARCH 22, 2024

In an era where digital experiences dominate our daily lives, ensuring that websites are accessible to all is not just a legal requirement but a moral imperative. Approximately 16% of the global population live with disabilities and 27% of U.S.

SEO 147

SEO Customer 147

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 277

Technology Other Consumer Fashion 277

Forrester eCommerce

MAY 17, 2019

Because it was Global Accessibility Awareness Day (GAAD), a day aimed at getting everyone talking and learning about digital accessibility and inclusive design. Yesterday, my LinkedIn feed lit up with posts from individuals and companies stating their commitment to digital inclusion. Why do we need a day dedicated to this?

Customer 343

Customer 343

Retail TouchPoints

JANUARY 8, 2024

. “We know that people have come to depend on the efficiency and convenience of digital solutions to meet a variety of their everyday needs — healthcare being one of them,” said Frank Cunningham, Group VP for Global Value and Access at Lilly in a statement. Medicines will be delivered directly to patients’ homes for free.

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Fulfillment Management Consumer Improvements 263

Forrester eCommerce

MARCH 9, 2020

When I speak with companies that are new to digital accessibility, they almost always start the conversation with some version of this question: “What do we need to do to comply with accessibility standards so we don’t get sued?”

Customer Experience 429

Customer Experience Customer 429

Retail TouchPoints

MARCH 26, 2024

More than 800 AWG member retailer locations already use Instacart, and this extended collaboration aims to simplify access for the other 2,300 member retailer locations to join Instacart’s technology suite. Customers also are able to link their loyalty account to the carts, gaining access to personalized promotions and savings as they shop.

Shopping Carts 147

Shopping Carts eCommerce Download Omnichannel 147

Forrester eCommerce

MAY 19, 2022

On Global Accessibility Awareness Day this year, learn what’s changed in digital accessibility over the past four years. Read more.

Customer Experience 369

Customer Experience Customer 369

Retail TouchPoints

JUNE 13, 2023

Once in YPP, creators have access to fan-funding features including: Channel memberships; Super Chat and Super Stickers , which allow fans to pay for enhanced communication with creators they love; Super Thanks , which lets fans show gratitude for content they enjoyed; and The ability to promote their own products with YouTube Shopping.

Social Media 263

Social Media Channel Blog Other 263

Retail TouchPoints

APRIL 5, 2024

To mark Autism Acceptance Month, all Lego stores in the U.S. and Canada will be certified as “sensory inclusive” by the nonprofit KultureCity in April. Associates will be trained to understand how sensory needs vary and how they can best help neurodivergent children and adults in the store.

Channel 264

Channel Technology Retail Other 264

Fastr

AUGUST 7, 2023

In this short video tutorial , you'll get a glimpse into Fastr Frontend's Accessibility Panel. This feature in the Fastr Frontend platform simplifies your team's effort to stay on top of your ecommerce site's digital accessibility.

eCommerce 130

eCommerce 130

Fastr

AUGUST 7, 2023

In this short video tutorial, you'll get a glimpse into Fastr Frontend's Accessibility Panel. This feature in the Fastr Frontend platform simplifies your team's effort to stay on top of your ecommerce site's digital accessibility.

eCommerce 130

eCommerce 130

Forrester eCommerce

NOVEMBER 11, 2020

Security & Risk (S&R) pros that manage employee access to apps, databases and systems should notice the Hoarders parallel when it comes to IT access– many employees unknowingly acquire access over time, […].

Management 264

Management 264

Forrester eCommerce

MARCH 29, 2021

I speak with companies weekly about the growing importance of digital accessibility, and prior to 2020 those conversations almost always started with this question: “How do we make our sites and apps accessible so we don’t get sued?”

Mobile 392

Mobile Customer Experience Customer 392

Forrester eCommerce

JUNE 25, 2020

Apple and Twitter have both been in the news over the past week because of the actions they’ve taken — or not taken — on accessibility, and the differences between the two are a study in contrasts. Twitter rolled out audio tweets, a feature it claims will “add a more human touch to the way […].

Customer Experience 427

Customer Experience Mobile Customer 427

Retail TouchPoints

SEPTEMBER 9, 2022

However, the industry needs to make relevant information (such as how to recycle a garment at the end of its lifecycle) easy for shoppers to access as they’re making their purchase decisions, whether they’re in-store or online. Additionally, consumers are looking for frictionless access to sustainability information.

Apparel 330

Apparel Consumer Fashion Information 330

Retail TouchPoints

APRIL 21, 2021

That’s why digital accessibility should be on the minds of every online retail business. Digital accessibility means making your website easy and usable for persons with disabilities to read, navigate or make purchases. If you don’t have specific accessibility guidelines for your organization but want to avoid legal risk, WCAG 2.1

Shopping Carts 277

Shopping Carts Technology Document Online Retail 277

Retail TouchPoints

AUGUST 24, 2022

Communications and task management solution provider Opterus has launched OPSEngine, a packaged set of APIs designed to provide retailers access to all of the OPSCENTER cloud solution’s features through a seamless integration into brands’ internal systems.

POS 283

POS Management Retail Information 283

TalkingRetail

JANUARY 25, 2024

The Access to Cash bill is focused on local convenience stores, supermarkets and pharmacies, with other types of shops and retailers being exempted. Irish politicians… This story continues at UK government urged to follow Ireland’s Access to Cash rules Or just read more coverage at Talking Retail

Other 130

Other Retail 130

Retail TouchPoints

APRIL 4, 2023

” The investments will include a partnership with Rebuilding Together to address accessibility needs in more than 20 cities as part of National Volunteer Month. This $10 million investment empowers our associates to identify the unique, priority needs of their hometowns and take action to drive sustainable change.”

Improvements 290

Improvements Customer Customer Experience 290

Retail TouchPoints

MARCH 15, 2021

Yet, the vast majority of online stores fail to meet minimum standards for digital accessibility. For example, BOPIS grew 259% year-over-year by August 2020, while meeting digital accessibility standards have remained stagnant. Addressing digital accessibility is more important now than ever.

Small Business Retail 268

Small Business Retail Retail Technology Management 268

Retail TouchPoints

MAY 20, 2021

A computer screen essentially turns into a piece of glass when a website is not accessible to screen reading software. A Nucleus Research study in 2019 showed 70% of online retailers’ sites are inaccessible, forcing two-thirds of blind and visually impaired consumers to abandon transactions and head to more accessible sites.

Customer 299

Customer Retail Shopping Carts Consumer 299

Retail TouchPoints

FEBRUARY 28, 2022

Noting the importance of investing in its team members, Target announced a new starting wage range of $15 to $24 per hour , along with greater healthcare access for workers and their families. Target also will allow team members to more quickly gain access to 401(k) plans. Continued COVID-19 benefits.

Fulfillment 242

Fulfillment Supplies Retail Operations 242

Retail TouchPoints

NOVEMBER 14, 2022

With more than 500 items at launch — including products from Cartier , Gucci , Adidas , New Era and Rolex — TRYO wants to “revolutionize how people shop online” by making AR try-on experiences more easily accessible to both shoppers and brands.

Multi-channel 339

Multi-channel Consumer Payment Services Social Media 339

Retail TouchPoints

OCTOBER 13, 2022

Walmart is getting deeper into the healthcare industry with the launch of the Walmart Healthcare Research Institute (WHRI), to increase community access to healthcare research that could lead to safer and more equitable higher quality healthcare.

Improvements 230

Improvements Customer Information Retail 230