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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

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23 Black-Owned Businesses to Support in 2023

Smile.io

We have compiled a list of 23 Black-owned small businesses to support in 2023 from four different categories—fashion and accessories, beauty and skincare, haircare, home and lifestyle, and food and beverage. Fashion and accessories 1. We’re looking at the top 10 examples of CSR used as a customer retention tool.

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Graf Lantz Seeks Growth Without Sacrificing Product Quality or Sustainability

Retail TouchPoints

A Path to Retention and Expansion Graf Lantz’s collection of handbags, accessories and homeware items are designed so that people don’t have to buy them again within a year. Anecdotally, we hear from our customers that they’re still using bags and laptop sleeves from 10 years ago.

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The Best Ecommerce Customer Loyalty Programs by Industry

Smile.io

Blog Gabrielle Policella Best loyalty programs in the Electronics industry Casely’s VIP Rewards Program Casely rewards customers with free products and discounts. This will be enough to keep customers thinking of Debongout’s for its next big furniture purchase while protecting the brand’s margins.

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Behavioral Segmentation: How it Boosts Customer Engagement

Omnisend

And how does it improve customer engagement? Omnichannel and automated marketing is extremely useful when utilizing behavioral segmentation. Our complete guide to omnichannel marketing automation elaborates and explains. Behavioral segmentation is essentially how a company divides their customer base.

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Top 7 Omnichannel Retail Trends for 2021

ROI Revolution

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. In today’s hyper-competitive world, every dollar counts.

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19 Omnichannel Experience Examples from Top Brands

GetElastic

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.