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Revolutionizing Customer Retention: The Rise of Digital Top-Up Cards in the Global Market

Retail TouchPoints

An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience. Consumers value the convenience these offer.

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Virtual Queues: The Waiting Isn’t the Hardest Part

Retail TouchPoints

Furthermore, the improved experience turns customers into repeat customers. Many retailers have digital screens and displays peppered throughout their stores, but none of these channels brings the impact that the screen in a customer’s hand offers. Digital Opportunities.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

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How the Customer Experience is Powering the Fastest Growing Brands

Kissmetrics

Chubbies , a clothing brand with an emphasis on the weekend lifestyle known for their colorful shorts and hilariously quirky marketing campaigns, figured out a way to send gifts without breaking the bank. brick-and-mortar, temporary shops are great ways to gauge interest and build hype without breaking the bank. Image Source.

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Perfect Your Ecommerce Customer Journey to Win Brand Advocates

Omnisend

By analyzing the customer journey, you can understand: What customers want to achieve Why customers have chosen your brand over others What channels drive customers to make important decisions about purchases What problems or obstacles customers have been facing while using your products.

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Fund, Bootstrap, or Finance: How to Finance A Small Business

SellBrite

Although they offer some of the same features as traditional banks, there are risks to using credit unions. About 50% of small business owners went to their local bank in 2017 to apply for a loan. Approval through these types of companies is much quicker than traditional banks —sometimes with loan approval taking just a few hours.

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4 Questions with CM Group CEO Wellford Dillard

Sailthru

A Memphis native with a MBA from the University of Maryland, Wellford worked in management consulting, investment banking and equity research prior to the software industry. It is also vital to point out that every company in the CM Group has best-in-class customer retention rates.