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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

Here’s why cancellation confirmation emails are indispensable: Facilitate returns. Include a survey to find out why customers canceled their orders. You can also rate how satisfied they were with your service and what you can do to improve. Compliance and documentation. Gain competitive advantage. Be on time.

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Shopify Subscriptions App: 5 Must-Know Tips for your Program

Groove

If you’ve found this blog, you likely have product(s) that you currently sell, or wish to sell, with a Shopify subscriptions app. The added value for customers is that they receive items expert-level curation services of products at a price lower than can be found elsewhere.

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

Here’s why making the most of your cancellation confirmation emails can be invaluable: Facilitate returns. Include a survey to find out why customers canceled their orders. You can also rate how satisfied they were with your service and what you can do to improve. Compliance and documentation. Be on time.

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Best ecommerce apps for your online store

Omnisend

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. It helps you manage customer service and support across multiple channels.

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5 Must-Know Tips For Shopify Subscription Programs

Groove

If you’ve found this blog, you likely have product(s) that you currently sell, or wish to sell, through a subscription-based model. The added value for customers is that they receive items expert-level curation services of products at a price lower than can be found elsewhere. Types of Subscription Programs. Replenishment.

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3 Ways To Optimize Your Store For The Ultimate Shopper Experience

RTP blog

Offer a variety of payment options. You don’t have to go as far as accepting payment in Bitcoin, but with almost half of all mobile owners using a mobile wallet , at a minimum your business should acknowledge the expectation to pay for everything with a tap of a smartphone and move away from outdated POS systems.

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