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Retail is the Number-One Industry Targeted by ADA Website Lawsuits

Retail TouchPoints

In brick-and-mortar stores, title III of the American Disabilities Act (ADA) mandates ramps for mobility-impaired customers or braille signs for the visually impaired. When a website or app is not accessible, customers can bring an ADA-based lawsuit against the offending company. Retail Companies Get the Most Lawsuits.

Retail 260
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The 3 big problems with omnichannel retail

Steve Dennis

At the final session of our retreat then CEO Arthur Martinez made a bold–and as it turns out rather prophetic–statement which went something like this: “the future of Sears will be dictated by our ability to meet our customer’s needs anytime, anywhere, anyway.” Customers don’t care about channels. Embrace the blur.

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The 3 big problems with omnichannel retail

Steve Dennis

At the final session of our retreat then CEO Arthur Martinez made a bold–and as it turns out rather prophetic–statement which went something like this: “the future of Sears will be dictated by our ability to meet our customer’s needs anytime, anywhere, anyway.” Customers don’t care about channels.

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New Look Chairman and former Sainsbury’s CEO, Mike Coupe, confirmed as keynote speaker at Retail Technology Show

365 Retail

Amazon, Farfetch, Very Group, Marks & Spencer and Morrisons are announced as just some of the retail industry’s leading visionaries speaking at the Retail Technology Show , as the event, which brings together Europe’s most forward-thinking retailers and leading tech innovators, announces its conference programme.

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What is Buy Online Pickup In Store (BOPIS)? The Complete Guide for Omnichannel Retailers

Fabric

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. A great example is Walgreens , a company that recognizes that their customers want more convenience.

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What is HubSpot and why do you need it?

Email Audience

HubSpot is a customer relationship management (CRM) platform for inbound marketing, sales, and customer service. They’ve been in business since 2006 and are serving over 135,000 customers in 120 countries. The functionality of these hubs ranges from marketing and sales to operations and customer service. Service Hub.

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5 tips every footwear store owner should know

RETAIL MANAGEMENT SOFTWARE

Building a loyal customer base is crucial to thrive or even survive in the footwear business. While marketing and consumer management professionals seem to agree that there is no magic formula for customer retention, experts believe there are a few retail business tips that shoe brands and retailers may use to keep their customers loyal.