Forrester eCommerce

MARCH 29, 2021

It’s a fair question — after all, the number of web and mobile accessibility lawsuits has increased […]. I speak with companies weekly about the growing importance of digital accessibility, and prior to 2020 those conversations almost always started with this question: “How do we make our sites and apps accessible so we don’t get sued?”

Mobile 392

Mobile Customer Experience Customer 392

Forrester eCommerce

JUNE 24, 2020

Apple revealed major announcements for the new iOS 14 system during its Worldwide Developers Conference 2020. What is coming to the iPhone demonstrates a deep understanding of our behavior and use of our devices in mobility. It also makes a clear statement on privacy and diversity principles.

Mobile 469

Mobile Customer Experience Customer 469

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We Barry noted that Best Buy’s wealth of first-party customer data gives it an advantage in its personalization efforts, particularly with its mobile app. “We

POS 251

POS Omnichannel Mobile Improvements 251

Forrester eCommerce

JUNE 6, 2023

As has been the trend in recent years, the Apple World Wide Developer Conference (WWDC 2023) keynote has kept its focus centered on consumers — read about that here.

Mobile 195

Mobile Management Consumer Technology 195

365 Retail

JUNE 8, 2023

Today’s consumers are increasingly purchasing online, and the number of people opting for vehicle leases has increased significantly. “Today’s customers have come to expect beautifully designed, personalized buying experiences, and this is particularly true in the automotive world,” said Luc Dammann, President, EMEA at Adobe.

Automotive 118

Automotive Customer Experience eCommerce Customer 118

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. You need to make sure the experience is really tailored for that [mobile] format,” said David Morin, VP of Customer Strategy at Narvar.

Mobile 216

Mobile PayPal Consumer Customer Loyalty 216

Retail TouchPoints

JANUARY 27, 2022

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and style. Hear from more of the top leaders in retail at the Retail Innovation Conference & Expo May 10-12 in Chicago. REGISTER NOW. “

Recommendation 281

Recommendation Technology Mobile Customer Experience 281

Kissmetrics

SEPTEMBER 29, 2020

How many people can be part of the video conference? Let’s say you have 500 people attending a video conference; there won’t be 500 videos on the screen. There’s nothing worse than being on a video conference with a poor stream. It can really distract from the purpose of the conference. The rest will be view-only.

Live Chat 306

Live Chat Definition Download Mobile 306

RTP blog

OCTOBER 5, 2017

3, 2, 1 — Gone Shoppers are demanding a shorter journey from discovery to purchase, and this couldn’t be more relevant for the mobile consumer. 3, 2, 1 — Gone Shoppers are demanding a shorter journey from discovery to purchase, and this couldn’t be more relevant for the mobile consumer. Test where your buy button is.

Mobile 150

Mobile Consumer Retail Channel 150

RTP blog

MARCH 17, 2017

However, mobile self-checkout — using your smartphone to scan and even pay for your items — offers even more advantages for consumers and retailers. Fast And Easy Checkout Instead of waiting to scan all of the items at the end, mobile self-checkout makes it possible for customers to scan each item as they shop. Sound familiar?

Mobile 150

Mobile White Paper Payment Services Shopping Carts 150

Retail TouchPoints

JUNE 15, 2023

The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes. Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards.

Customer Retention 220

Customer Retention Jewelry Outdoor Fulfillment 220

Retail TouchPoints

MARCH 15, 2024

Introducing #RICE24 Community Convos, a new content series highlighting insights from the industry leaders and changemakers who will be taking the Retail Innovation Conference & Expo stages in Chicago this June!

Retail 187

Retail Social Media Customer Experience Mobile 187

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 327

Payment Services Shipping Costs Electronics Fulfillment 327

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ The audience of people with disabilities is larger than most people think ,” said Geoff Freed, Director of Perkins Access Consulting during a session at the 2021 Retail Innovation Conference. “It

Improvements 317

Improvements Information Retail Shipping 317

RTP blog

NOVEMBER 10, 2017

The need to encourage customers to return to the store, rather than shop online, is a growing problem — because how easy is it to click a button, enter your credit card numbers and just wait for the package to be delivered right to your doorstep? It provides a real-time view of the customer experience. Talk about convenience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

APRIL 20, 2022

Understanding the buyer, their needs and why a consumer would choose owning an EV over a regular vehicle is the first step to engaging the customer. That is why these experience spaces sometimes include cafés with signature drinks, libraries, conference rooms, lounges and even childcare services. .

Retail 279

Retail Automotive Mobile Consumer 279

365 Retail

JUNE 8, 2023

billion devices including laptops, mobile phones and industrial machines globally. Its remote access and support software is used by SMBs, enterprises and non-commercial users and its AR-based workflow solutions are used across industries to digitalize manual frontline tasks.

Customer Experience 73

Customer Experience Customer Management Information 73

GetElastic

JANUARY 3, 2019

In 2018, brands experimented more freely with voice and video technology, leveraged AI to improve customer experiences and took bigger steps towards unifying their commerce strategies. As standards rise, so do customer expectations. The days of awkward dial-in conference calls are coming to an end.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 59

Technology Fashion eCommerce Retail 59

Forrester eCommerce

JUNE 7, 2022

Apple brought us their latest vision of the future at the 2022 Worldwide Developer Conference. Although the rest of the conference is aimed squarely at developers, the keynote treats development as subordinate. Instead, it’s a way to feature Apple’s latest and from time to time we’ll hear, “And for developers, there’s an API.”

Mobile 195

Mobile Technology Customer 195

Kissmetrics

SEPTEMBER 16, 2020

For example, there are business phone systems for customer support centers, outbound sales, and inbound phone orders. There are even solutions built for internal communication, such as conference calling and video chat. These solutions are great for businesses that want to customize their phone system with various add-ons and upgrades.

Definition 362

Definition Mobile Live Chat Reference 362

iQmetrix

JANUARY 9, 2024

AT CES 2024 in Las Vegas, AI is by far the hottest topic of discussion in the conference rooms and on the show floors

Mobile 49

Mobile Technology Customer Experience Customer 49

Retail TouchPoints

MAY 17, 2022

Zaccariello noted that physical stores not only remain important sales channels, they also provide opportunities to deliver vital connections to and among customers. We worked with the local team to understand what is going to work for this young customer in Shanghai. Adjusting Physical Experiences to Local COVID Lockdown Conditions.

Games 246

Games Outdoor Definition Events 246

Forrester eCommerce

NOVEMBER 8, 2019

(With Julie Ask) Last week, Samsung hosted its annual Developer Conference in San Jose, California. Developers sampled the company’s latest offerings for mobile app and web development, the internet of things, and artificial intelligence.

Mobile 150

Mobile Other Technology Customer 150

Retail TouchPoints

NOVEMBER 3, 2020

During the hustle of the 2020 Retail Innovation Conference (#RIC20) , there may have been more sessions than you could take part in. Consumers have taken shopping into their own hands — literally — with the use of ecommerce on mobile up 80%. The main messages: Lean in to clienteling, partnerships and regional ambassadors.

Technology 190

Technology Mobile Consumer Customer 190

Kissmetrics

MARCH 16, 2018

Online marketing promises a holy grail of customer acquisition where you can flip a switch and watch leads waltz through the door. 22% of the 50 target prospects converted into full-time customers. What if you generated a 35% conversion rate and those customers spent thousands with you over the course of a year?

Marketing 249

Marketing Mobile PPC Games 249

Dynamic Yield

MARCH 11, 2018

100+ digital, eComm and mobile events happening across the globe considered most crucial to attend if you care anything about the customer experience. The post 100+ Best Digital Marketing Conferences to Attend in 2018 appeared first on Dynamic Yield.

Marketing 49

Marketing Events Mobile Customer Experience 49

Retail TouchPoints

FEBRUARY 23, 2022

Retail customers are primed for more than the typical “glamour shots” that architects and advertisers favor, and they are drawn to imagery with a more emotional, personal feel. Your differentiators will win you work and customer loyalty, and photography can bring them to life for your audience. Most importantly, loosen up!

Retail 251

Retail Outdoor Mobile Social Media 251

Forrester eCommerce

JUNE 18, 2020

The excitable Apple gossip ecosystem is buzzing about rumors that Apple will announce plans for an Arm-based Mac computer on Monday at its annual Worldwide Developers Conference (WWDC). Why would Apple move off the Intel chips it’s used for 14 years?

Mobile 313

Mobile Technology Customer 313

Optimizely

FEBRUARY 22, 2018

Day one of eTail West focuses on omnichannel and unified commerce; day two focuses on digital and omnichannel success ; and on day three, tech, AI, mobile and immersive media is the theme. This session focuses on that period when your customer has made an order, but they have yet to receive the product. February 26th at 8:40 AM.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. This may include visual, image-based messaging and mobile video that take advantage of always-on shoppers’ short attention spans and get to the point quickly.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Dynamic Yield

MARCH 12, 2018

100 digital, eComm and mobile events happening across the globe considered most crucial to attend if you care anything about the customer experience. The post 100 of the Best Digital Marketing Conferences to Attend in 2018 appeared first on Dynamic Yield.

Marketing 45

Marketing Events Mobile Customer Experience 45

Retail TouchPoints

MARCH 13, 2024

Don’t miss the chance to hear from Beitler in person when he takes the stage at the Retail Innovation Conference & Expo in Chicago this June. Don’t miss the chance to hear from him live at the Retail Innovation Conference & Expo this June. Check out the full agenda here and register early to save on pass prices!

Home Shopping 253

Home Shopping Consumer Toys Social Media 253

Optimizely

AUGUST 21, 2017

The conference brought together an audience of retailers large and small, alongside expert speakers who shared a number of cutting-edge ecommerce and omnichannel strategies. Whether you couldn’t make it to the conference this year or you skipped a few key sessions, you may have missed out on some of the best insights of the event.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

Retail TouchPoints

NOVEMBER 18, 2021

Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. Customers today see one of two things [when they’re online] — one, you get a bunch of random advertisements that are annoying and not relevant to you, or two, you get ads based on what you’ve already searched for,” she said.

Consumer 238

Consumer Merchant Services Social Media Technology 238

FastSpring

MARCH 16, 2023

From 2015 to 2020, MapTiler doubled the number of countries where it has customers. The Swiss-based SaaS company now helps governments, enterprises, and SMBs in over 120 countries by providing maps API for web and mobile developers. But when you’re looking for something specific, that’s where social media can also help.

Payments 144

Payments Payment Services Social Media Document 144

ChannelAdvisor

OCTOBER 10, 2016

Every year, we host our Catalyst conference that’s quickly become the industry standard in e-commerce events. Thus, the ChannelAdvisor User Conference was born. The 2016 User Conference East took place last Thursday, October 7 at the beautiful Washington Duke Inn in Durham, North Carolina.

eCommerce 40

eCommerce Multi-channel Shipping Costs Webinar 40