ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

RTP blog

JANUARY 17, 2018

Apple + IBM Partner ship The recent bankruptcies and shuttering of apparel brands such as The Limited, American Apparel and Aéropostale, combined with declining sales at some brick-and-mortar stores, point to the demise of the physical store. By Rodney Bryant, ?Apple

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Optimizely

FEBRUARY 26, 2021

There’s no question that the COVID-19 pandemic has permanently shifted consumers’ shopping patterns and with the right customer-centric strategy in place, brands and marketers can use the opportunity to differentiate themselves by driving 1:1 engagements with shoppers in the channels they prefer. The Need to Minimize Acquisition Costs.

eCommerce 195

eCommerce Customer Data Shipping Costs Social Media 195

Optimizely

JULY 11, 2019

Your customer service team is just not there to fix problems, but can also win back customers, drive up average order value, and secure long-term loyalty. In fact, consumers will pay 17% more to do business with firms with a great reputation when it comes to customer service. Empower your customer service team with data.

Customer 150

Customer Shipping Costs Recommendation Customer Experience 150

Retail TouchPoints

JUNE 24, 2022

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket ships to unicorn status. Once an acquisition occurs “companies are trying to fully leverage the investments they make [in acquiring that customer],” Burt said in an interview with Retail TouchPoints.

Subscription 277

Subscription Beauty and Health Shipping Costs Consumer 277

ESW

MARCH 28, 2023

Reasons For Cart Abandonment There are many reasons for cart abandonment including consumer behaviour that brands have no control over. For example, website visitors might add items to a cart to compare prices, explore product options or save items for later.  Annoying and time-consuming form fields should be kept to a minimum.

Shipping Costs 78

Shipping Costs Payment Services Payments Shipping 78

Ecommerce Platforms

MARCH 4, 2021

We recommend looking into which style of fulfillment works for you as your business grows. Eventually, third-party logistics make sense for online stores , seeing as how it cuts out expensive and time-consuming elements like storage, shipping, and packaging. Fees for shipping each order.

Fulfillment 104

Fulfillment Shipping Costs Shopify Shipping 104

Omnisend

MAY 5, 2021

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

ESW

MAY 17, 2023

A growing number of business buyers are digitally native but experience a disconnect between the way they buy personal consumer goods and how they are forced to make business purchases. The rise of ecommerce has revolutionised the way people shop, from consumers to business buyers.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Now customers may need to cancel and they will call the call center to do it. Acknowledge Order Inquiry Urgency.

Retail 283

Retail Shipping Costs Fulfillment Shipping 283

lateshipment

APRIL 23, 2023

There are challenges in the form of heavy competition, ever-changing consumer trends, and costs and other efforts required in brand building. Also, there are some definite ways to effectively handle damaged packages so that you can recover your lost dollars and your customers are no longer frustrated.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Retail TouchPoints

DECEMBER 13, 2021

Carrie Tharp, VP, Retail & Consumer, Google Cloud. These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it. We have customers like IKEA and Sephora using that.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Optimizely

FEBRUARY 19, 2021

How come certain businesses still find direct mail marketing as an effective way to stay top of mind and engage with customers? What consumer demands does it still meet? Merge tags can also help businesses target customers in certain locations such as their city or state to help create a sense of community among consumers.

Marketing 195

Marketing Social Media Shipping Costs Consumer 195

Ecommerce Platforms

JUNE 8, 2022

Yet, Shopify explains these fees on their pricing page, so it's tough to argue that they're anything but transparent. Many people feel it's “scammy” to sell a software or app only to pretty much require the use of add-ons, extensions, or plugins that cost more money. Is Shopify Legit with its Apps and Themes? You're right.

Merchant Services 196

Merchant Services Shopify Payment Services Payments 196

RTP blog

APRIL 16, 2018

Make Trusted Customers More Valuable Consumers now “ want what they want when they want it ,” as the National Retail Federation’s latest report shows. Your valid-customer data can help you give them what they want by finely tuning your offers to their shopping history with your store.

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

Optimizely

AUGUST 9, 2018

Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer. The Customer Is the Center of Everything. “We The challenge is how to convey that understanding of what your product does to the consumer on the other side of the keyboard.”

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Omnisend

APRIL 25, 2021

As consumers, we are surrounded by cross-selling strategies. Choose marketing software that features the following characteristics, which are essential to enabling the automation that will power efforts: Captures comprehensive customer data Employs workflows Delivers robust reporting Segments customers based on behavior.

Shipping Costs 78

Shipping Costs Retail Recommendation Gifts 78

Omnisend

JANUARY 6, 2021

Clear pricing : As well as including any price discounts that might apply, clearly state your shipping policies (e.g., free shipping over a certain amount) and display shipping, taxes, and other additional costs on the product page. But don’t leave it at just that. However, try not to rely on this tactic.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

Ecommerce Platforms

JANUARY 12, 2021

Act as shipping and return contacts. For instance, Next-Gen furniture brands use extended reality (XR) to directly place an appliance on a customer’s space. NetSuite groups data sets into expandable interfaces known as “portlets”. Like KPIs, Metrics and Scorecards, revenue, customer data, or invoice-related data.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

ESW

AUGUST 10, 2020

The 2018 True Cost of Fraud Study by LexisNexis found that retail fraud attempts had increased by almost one-third over the course of a year. say banks will increasingly hold merchants liable for costs associated with fraud as prevention technology improves. McKinsey analysts Marie-Claude Nadeau and Jonathan Steitz et al.

Payment Services 148

Payment Services Merchant Services eCommerce Shipping Costs 148

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data). And the best part, it’s a different joke that cracks us up every time!

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Inflow Insights

DECEMBER 9, 2019

Schedule a talk with us today to get our recommendations on the right platform for your brand, help migrating to it, and/or optimizing for growth. Compared to Shopify, the “Plus” adds: More apps, advanced features, and customization including a customized, responsive checkout. Shopify Plus vs Magento Pricing Comparison.

Magento 148

Magento Shopify Payment Services Shipping Costs 148

Optimizely

APRIL 18, 2019

Your most loyal and valuable customers shop across multiple channels, both online and offline. Consumers who buy products both online and in-store have a 30% higher lifetime value than those who shop using only one channel. In fact, customers don’t see “channels” in the same way as marketers do. Far from it.

Marketing 299

Marketing POS Channel Clothing 299

Smile.io

MARCH 20, 2024

  💡 Key Takeaways: Effective loyalty programs incorporate key features —points systems, VIP tiers, referral programs, seamless integration with ecommerce tools, customization and branding, and analytics reporting.  As a rule of thumb, we recommend giving 3-10% back in points for every dollar spent. 

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Kibo

APRIL 19, 2022

Direct-to-consumer (D2C) retail is a selling approach that bypasses the use of traditional middlemen and third-party suppliers. They create (or source), market, and sell their products directly to customers. Prices are heavily marked up, by the manufacturer, wholesaler, distributor, and finally by the retailer.

Payment Services 127

Payment Services Customer B2C Social Media 127

Smile.io

APRIL 30, 2024

Abandoned carts When customers add products to their shopping cart but don’t push through with the checkout process, it still implies that they are interested in those items.  This can help you maximize customer lifetime value and increase revenue for your business. Cart abandonment can happen for many reasons.

Customer 60

Customer Shopping Carts Shipping Costs Subscription 60

UpSellIt

MAY 21, 2020

As with most things in ecommerce, personalization starts with data. Every user on your site generates customer data; you can use this data to create a unique experience catered toward each individual shopper. Speak to Their Stage in the Consumer Journey. Product Recommendations. Checkout Abandonment.

Shipping Costs 146

Shipping Costs Recommendation Shipping Information 146

ESW

SEPTEMBER 16, 2019

For DTC eCommerce brands, few things are harder than trying to counterbalance a return policy that appeals to customers with a healthy bottom line. Returns are expensive, however. Maglosky uses Zappos, which has a 50% return rate on expensive items, as an example. For some brands, they cut a huge chunk out of profit margins.

Shipping Costs 68

Shipping Costs eCommerce Payment Services Information 68

Ecommerce Platforms

MARCH 8, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Omnisend

DECEMBER 7, 2021

With that said, let’s look at some of the best ways to reach out to customers with your after-holiday email campaigns. Your holiday sales and customer data is gold if you can successfully make use of it. Product recommendations should feel natural and useful, never pushy.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

Omnisend

APRIL 26, 2021

From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online. Personalization in marketing has quickly become a customer expectation. The Continued Growth of Direct-To-Consumer (DTC).

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Omnisend

MARCH 29, 2021

Consumers are just as (and perhaps arguably more so, thanks to COVID-19) comfortable buying new apparel online as they are in-store. A rising trend now for a number of years, fashion ecommerce companies need to meet the demands of customers who want a more personalized experience. Reading Time: 9 minutes.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

ESW

JANUARY 2, 2019

You also need to free up your time by getting rid of the redundant things such as picking, packing and shipping.”. With lower-than-ever entrance barriers into the eCommerce space, competition over the consumers is peaking,” Hila Perl at Optimove tells us. Perl suggests analyzing the customer data you already have available (e.g.

eCommerce 92

eCommerce Payments Shipping Costs Payment Services 92

ESW

FEBRUARY 11, 2019

Direct-to-consumer brands, especially, must pay special attention to Amazon Marketplace’s ability to reach consumers easily. As a sales channel, Amazon does offer some ways to build direct customer relationships. The Hidden Costs of Partnering With Amazon. For one thing, price competition within this channel is intense.

Shipping Costs 68

Shipping Costs Channel Small Business Retail eCommerce 68

Retalon

APRIL 27, 2021

Although e-commerce gets all of the attention, the past two decades of technological change have transformed every aspect of the retail business — from planning, inventory, pricing, and promotions — all the way down to customer service and the in-store experience. This number will continue to grow.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41