Retail TouchPoints

OCTOBER 5, 2021

That’s where the magic of conversational commerce comes into play. By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Modern consumers live on their mobile devices.

Omnichannel 263

Omnichannel Customer Loyalty B2C B2B 263

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

ESW

SEPTEMBER 29, 2023

The commerce landscape has evolved dramatically in the last 30 years. Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. of total e-commerce sales. from 2019 to 2020. It grew to $73.16 What is BOPIS?

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Every B2C marketer needs to know about contextual commerce. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. This flexible architecture enables unrivaled time-to-market for the solutions customers crave.

Consumer 245

Consumer Omnichannel Retail Technology 245

Omnisend

JUNE 28, 2021

Ecommerce personalization is the process of tailoring the content, recommendations and offers a customer sees based on their previous buying and browsing behavior, along with their demographics and personal data. 71% of consumers feel frustrated when their shopping experience is impersonal. Reading Time: 7 minutes.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Smile.io

AUGUST 25, 2023

In the past, we’ve compiled lists of amazing loyalty program examples in several different industries but we thought it was time to create a larger collection of the absolute best ecommerce loyalty and rewards programs around in every industry. Program highlight: flexible redemption values.

Customer Loyalty 75

Customer Loyalty Beauty and Health Food and Beverages Customer 75

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 221

eCommerce Order Fulfillment Fulfillment Multi-channel 221

Retail TouchPoints

AUGUST 30, 2023

Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. based survey conducted by Dynata. But what’s happening in retail specifically?

Customer Loyalty 261

Customer Loyalty Retail Shipping Costs Financial Services 261

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 236

Shipping Costs Improvements Live Chat Retail 236

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Google recently partnered with The Boston Consulting Group (BCG) to research how mobile has been impacting B2B customers and organizations.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

FEBRUARY 17, 2023

And in today’s omnichannel environment, that change is happening faster than ever. D’Arcy recalled her “incredible team” at American Eagle and Aerie that “ran the ecommerce business with really great business rigor.” That way when new consumers walk into stores, they’re asking specifically for our brand.

Marketing 288

Marketing Customer Loyalty Omnichannel eCommerce 288

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Returns is just one example.” .

Shipping Costs 333

Shipping Costs eCommerce Merchant Services Retail 333

Ecommerce Platforms

NOVEMBER 11, 2019

The bottom line is, it’s way cheaper to keep a good rapport with your regular customers; just like the fortified bond, you could have for your pet. . Put differently, an ecommerce retailer needs customers to hit the checkout button over and over again. . And to do that concisely, a wide-reaching loyalty program would suffice.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Retalon

AUGUST 14, 2023

Mastering omnichannel ecommerce strategy is essential for retailers to deliver a seamless shopping experience. What is an Omnichannel Ecommerce Strategy? An omnichannel strategy provides customers with a unified shopping experience across all channels, whether online, mobile, or brick-and-mortar.

Omnichannel 41

Omnichannel eCommerce Channel Customer Experience 41

Fabric

AUGUST 8, 2023

E-commerce is here to stay. The digital marketplace continues to reshape the retail landscape, offering unparalleled convenience and access to a global customer base. In 2022, US e-commerce sales topped $1 trillion , while global e-commerce sales soared past $5.7

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Algopix

OCTOBER 15, 2023

The Evolving eCommerce Landscape The eCommerce landscape has witnessed rapid evolution in recent years. Consumers now have multiple touchpoints to interact with brands, from desktop and mobile websites to apps and social media platforms. Consumers expect a seamless and personalized shopping experience across all channels.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 1: Shipping.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

UpSellIt

AUGUST 3, 2023

By 2026, retail ecommerce sales are projected to reach an astonishing 8.1 Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. What is Ecommerce Segmentation?

eCommerce 109

eCommerce Recommendation Accessories Customer Loyalty 109

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. What is Ecommerce Personalization?

eCommerce 127

eCommerce Recommendation Omnichannel Customer Data 127

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand. A whopping $3.23

Payment Services 225

Payment Services Merchant Services Omnichannel Consumer 225

Retail TouchPoints

MARCH 13, 2023

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences.

Retail 234

Retail Omnichannel Shopping Carts Consumer 234

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. Not only does this offer a more convenient experience for the customer, but it also creates additional revenue opportunities that you may otherwise miss. As omnichannel enablement becomes more prevalent, consumer demands are also increasing.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis. As a company, we place a huge premium on creativity.

Customer 270

Customer Clothing Consumer Fashion 270

Retail TouchPoints

JUNE 8, 2023

It’s designed to dig into the new channels and technologies driving the future of connected commerce. Attendees also will be able to learn how they can use Web3 insights to inform and support broader ecommerce experience design. Some brands, such as Starbucks and Nike , are using Web3 as a vehicle to reimagine their loyalty strategies.

Technology 263

Technology Customer Loyalty Omnichannel Consumer 263

Retail TouchPoints

JUNE 2, 2022

“We are entering this next phase of growth with strong momentum, proven execution and a bold strategy to increase profitable top-line growth annually by 6% to 8% , growing our direct-to-consumer business to 55% of revenue and nearly doubling the women’s business.”. as well as plans to triple the ecommerce business. billion this year.

eCommerce 255

eCommerce Customer Loyalty Presentation Consumer 255

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. The ability to provide consumers with a legitimate same-day option across their entire fleet and for the majority of their products was demonstrated to be a distinct competitive advantage, and this will continue into 2021 and beyond.”.

Fulfillment 269

Fulfillment Omnichannel Apparel Order Fulfillment 269

Optimizely

SEPTEMBER 4, 2018

Most advice for ecommerce marketers focuses on what you should be doing to improve your brand’s marketing. You should be working to implement omnichannel campaigns , lower your cost-per-click, and get a better handle on your first party data. . So what are the most common mistakes that ecommerce companies make?

eCommerce Marketing 231

eCommerce Marketing eCommerce Marketing Omnichannel 231

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

Smile.io

JUNE 13, 2022

Retail and commerce have changed. The past two years changed how we consume products and how we spend our money. Each consumer has a different preference on where and when they shop. This lends to merchants adopting omnichannel commerce strategies, having each channel connected and offering the same level of experience.

Omnichannel 59

Omnichannel Social Media X-cart Merchant Services 59

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. What is DTC eCommerce? Top 7 DTC eCommerce Trends. In 2021, U.S.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

ESW

JUNE 6, 2023

Much like omnichannel capabilities give shoppers agency over their experience, when brands offer multiple ecommerce payment options, they remove barriers to purchase and empower the customer. The Benefits of Offering Multiple Ecommerce Payment Options Offering multiple online payment methods benefits customers and brands.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78