Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 278

Omnichannel eCommerce POS Operations 278

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Why E-commerce Businesses Need to Stay Updated with the CX Trends. 6 E-commerce CX Trends to Look out for in 2023.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

FEBRUARY 8, 2024

This pivot has largely been driven by a more cautious and price-aware consumer: 80% of consumers indicate that the economy has slightly or significantly changed their shopping habits and behaviors, according to CI&T research. That has ultimately had a trickle-down effect on the category.”

Mobile 292

Mobile Consumer Fulfillment Retail 292

Retail TouchPoints

NOVEMBER 2, 2021

It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection.

Point of Sale 296

Point of Sale Mobile Customer Marketing 296

Fabric

OCTOBER 12, 2023

Sneak peaks and previews into some of the most electrifying trends in tech is one of the perks of having a finger on the pulse of e-commerce. From the rapid proliferation of mobile shopping to new omnichannel retail models , the buzz surrounding the future of commerce has never been more exciting.

eCommerce Platforms 130

eCommerce Platforms eCommerce Technology Operations 130

Retail TouchPoints

AUGUST 17, 2023

Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders. Whether it’s the dog food you forgot to grab while out or a treat or toy, consumers now have convenient on-demand access to pets’ whole health needs.”

Mobile 243

Mobile Toys Payment Services Omnichannel 243

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. By personalizing the customer journey using composable commerce, they can now deliver a first-class digital purchasing experience.

Omnichannel 263

Omnichannel Merchant Services BigCommerce Payment Services 263

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 273

eCommerce Omnichannel Comparison Shopping Recommendation 273

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

iVend

JULY 10, 2023

eCommerce is growing – and growing at a rapid pace. Currently 18% of all shopping is ecommerce*, and this is forecast to increase to almost 25% by 2025*. Ecommerce includes websites, and other electronic and mobile interactions, such as email and SMS. The global ecommerce market in 2023 is worth $5.5

Omnichannel 97

Omnichannel eCommerce POS Magento 97

lateshipment

AUGUST 8, 2022

E-commerce, particularly shipping and delivery has taken a toll since the 2020 holiday season. Here are some critical e-commerce holiday insights such as time-tested predictions and trends to help you do just that. E-commerce will evolve and dominate the shopping space. Inflation will pose a problem.

eCommerce 130

eCommerce Shipping Costs Shipping Gifts 130

Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. So for us it’s really about getting the right products to her at the right time.”

Omnichannel 278

Omnichannel Social Media Mobile Fashion 278

Retail TouchPoints

JANUARY 14, 2022

As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. BNPL and Social Commerce Were Holiday Standouts. Additionally, mobile devices played an even greater role than in the past. Social commerce played a small but significant role in terms of mobile sales.

Omnichannel 299

Omnichannel Fulfillment Shipping Costs Social Media 299

ESW

SEPTEMBER 29, 2023

The commerce landscape has evolved dramatically in the last 30 years. Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. of total e-commerce sales. from 2019 to 2020. It grew to $73.16 What is BOPIS?

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

RTP blog

OCTOBER 7, 2019

1] Big box brands like Bed Bath & Beyond, Target and Toys ‘R’ Us are launching new store formats better suited to today’s more urban shoppers and even Amazon is seeing its share of e-Commerce sales decline. Mobile Isn’t Optional In just two years, mobile will make up 75% of all e-Commerce globally.

Omnichannel 150

Omnichannel eCommerce Toys Retail 150

Kissmetrics

MARCH 30, 2018

E-commerce is growing at a meteoric pace, and there is no doubt about it. According to a recent study by Statista , retail e-commerce sales worldwide reached $2.4 In fact, B2B e-commerce worldwide sales in 2017 peaked at $7.7 And that’s not the only thing stopping consumers from buying online.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Optimizely

JANUARY 30, 2018

True omnichannel marketing is tough to do well. But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. A study from IDC also showed that consumers who shop on multiple channels have a 30% higher lifetime value.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

Fabric

SEPTEMBER 12, 2023

Modern e-commerce is continually changing, spurred, in part, by shifting consumer trends. Before the ubiquity of mobile devices like smartphones and tablets, the success of e-commerce hinged on consumers’ access to personal computers. of retail e-commerce sales in the U.S.

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

365 Retail

MARCH 5, 2024

In an age where digital storefronts are as prevalent as their brick-and-mortar counterparts, the strategic application of advanced technology has become the linchpin for achieving e-commerce supremacy. This not only democratises innovation but also enables smaller e-commerce providers to compete on a global stage.

eCommerce 52

eCommerce Technology Arts Online Retail 52

Retail TouchPoints

SEPTEMBER 13, 2021

Many industry experts commented on the speed with which retailers — even those that had been slow to embrace online sales, such as grocers — pivoted their operations in the suddenly ecommerce-heavy environment of 2020. ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S.

eCommerce 285

eCommerce White Paper Omnichannel BigCommerce 285

Retail TouchPoints

DECEMBER 20, 2021

Consumer habits changed drastically last year as people went online to shop. According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online.

Consumer 356

Consumer Retail Travel Omnichannel 356

Retail TouchPoints

OCTOBER 5, 2021

That’s where the magic of conversational commerce comes into play. By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Modern consumers live on their mobile devices.

Omnichannel 263

Omnichannel Customer Loyalty B2C B2B 263

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. Customers will respond positively to an omnichannel experience that meets their ever-changing needs.

Consumer 245

Consumer Omnichannel Retail Technology 245

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

lateshipment

APRIL 6, 2023

The e-commerce industry is continuously changing, so being up to date is crucial. In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Optimizely

MAY 23, 2019

You don’t need us to tell you that mobile commerce is killing it. More than half of US shoppers have made a purchase using a mobile device, yet at the same time, only 12% of consumers find mobile shopping convenient. Unfortunately, many ecommerce websites and online stores simply aren’t easy to navigate via phone.

Mobile 150

Mobile eCommerce Omnichannel Recommendation 150

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Google recently partnered with The Boston Consulting Group (BCG) to research how mobile has been impacting B2B customers and organizations.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy.

Technology 260

Technology eCommerce Shipping Costs Games 260

Retail TouchPoints

DECEMBER 31, 2020

Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. Consumer Behavior has Changed for Good. Omnichannel Approaches are the Way Forward. It is this effective omnichannel blend that will yield the most success.

Consumer 336

Consumer Omnichannel Customer Experience Technology 336

Retail TouchPoints

AUGUST 31, 2022

And 64% of all consumers have purchased a virtual good or taken part in a virtual experience or service in the past year.”. Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. In a recent Kearney Consumer Institute survey, 31% of consumers said inflation impacts them ‘very much.’

Omnichannel 272

Omnichannel Toys Shipping Costs Sporting Goods 272

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands. on average.

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? and UK, with 83% of this cohort saying they plan to increase investment in ecommerce and 72% saying they will increase investments in brick-and-mortar. Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade.

Payment Services 270

Payment Services POS Omnichannel Retail 270

365 Retail

MARCH 13, 2023

According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

Omnichannel 70

Omnichannel eCommerce Shipping Costs Social Media 70

365 Retail

MARCH 27, 2024

Mobile commerce is an essential part of today’s digital economy as consumers are increasingly using smartphones and tablets to discover new products. As of Q4 2023, over half of global website traffic originates from mobile devices. And M-commerce retail sales are set to exceed £100 billion in 2025.

Mobile 57

Mobile Omnichannel Order Fulfillment Customer Experience 57

ChannelAdvisor

JANUARY 22, 2020

Still, when ChannelAdvisor was founded nearly 20 years ago, there was no way to predict just how much e-commerce was going to change. We’re fresh from a holiday season of impressive online spending, at a time when worldwide e-commerce sales were expected to hit $6.25 What other trends will impact the e-commerce evolution?

eCommerce 104

eCommerce White Paper Fulfillment Mobile 104