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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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ActiveCampaign vs Klaviyo: An In-Depth Analysis for 2024

Groove

Businesses such as Benchmark Groups that are focused on analytics, customer data, and user behavior will get better results with Klaviyo. For example, you can easily use segmentations like engagement or new subscribers. ActiveCampaign has email and live chat support. You can also get support via live chat or email.

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10 Onsite Marketing Examples In Ecommerce (for 2024)

Smile.io

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization.   Unlike traditional tactics, onsite marketing relies on detailed customer segmentation data to track their path from discovering your store and products to making a purchase and beyond.

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4 Ways to Provide Proactive CX by Leveraging Customer Data

Smile.io

What would your business strategy look like if you didn't have access to any sort of customer data? It would be nothing short of shooting in the dark or chatting (with users) blindly. Deliver real-time CX with live chat Over the years, live chat has emerged as a must-have for businesses rather than being a nice to have feature.

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Choosing the Right eCommerce Tech Stack for 2023 & Beyond

Groove

For example, a fashion retailer may want to create a visually engaging homepage with large images and videos showcasing their products. In contrast, a platform like Shopify offers a more user-friendly experience, with a range of pre-built themes and a simpler interface for customization, but may not provide the same level of control.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

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How to Choose a CRM For Your Business in 2023

Ecommerce Platforms

Marketing capabilities: Ideally, your CRM will also come with marketing tools like ad tracking and management, SEO, social media management, live chat, etc. Customizable email templates: These are worth their weight in gold when sending attractive emails to nurture prospects and strengthen relationships with existing customers.

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