Want to Have Great CX This Holiday Season? Focus on Employee Experience First
Retail TouchPoints
OCTOBER 25, 2023
Technology may be able to alleviate the problems of multi-tasking associates, but only if retailers invest more in employee-facing solutions. Our employees are our customers too, in almost all cases, and their expectations have risen as well,” said Walker. Even simple requests for feedback get you top-of-mind with that customer.”
Let's personalize your content