Remove Customer Experience Remove Customer Loyalty Remove Groups Remove Payments
article thumbnail

How Automation Transforms the Post-Purchase Customer Experience

lateshipment

The challenge for retailers is that they’re busier than ever merchandising products, processing payments, delivering orders and juggling a multitude of other daily tasks. To scale the business without sacrificing convenience, companies should consider automation services, such as LateShipment.com. Collecting Customer Feedback.

article thumbnail

RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 232
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Implementing a Digital Trust and Safety Strategy

Retail TouchPoints

Entire Facebook groups are devoted to buying customer reviews. Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. Digital Trust and Safety.

article thumbnail

The Ultimate Guide to Magento Business Intelligence

MagentoBrain

Features and functionality of Magento business intelligence Offers a wide range of features and functionality designed to help e-commerce businesses collect, analyze, and interpret their data effectively. This allows businesses to track sales, inventory, and customer data from their online store.

Magento 52
article thumbnail

Turn Innovation into Action: Top 10 Takeaways You’ll Get From #RIC21

Retail TouchPoints

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. New platforms for engagement and revenue. 17 from 1:20 to 2:10 p.m. 16 from 12 to 12:30 p.m.

article thumbnail

A Guide to Global Customer Service Excellence

ESW

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business.

article thumbnail

Successful Flash Sales: The Quick-Start Guide

ESW

Customers will often make a purchase once they feel like they’re getting a good deal that has a limited duration. Even with a significant discount, flash sales can increase sales volume and revenue through the volume of items sold. This group may also overlap with new, inactive and even loyal customers.