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How Automation Transforms the Post-Purchase Customer Experience

lateshipment

The challenge for retailers is that they’re busier than ever merchandising products, processing payments, delivering orders and juggling a multitude of other daily tasks. To scale the business without sacrificing convenience, companies should consider automation services, such as LateShipment.com. Collecting Customer Feedback.

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The Very Group appoints Lionel Desclée as group CEO

365 Retail

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Current group CEO Henry Birch will step down on 24 September 2022 after four and a half years in the role. The Very Group appoints Lionel Desclée as group CEO.

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How Subscription Strategies can Supercharge Loyalty Programs

Retail TouchPoints

Retail TouchPoints discussed some of the ways retailers can enhance their loyalty programs for both themselves and their customers with Chad Lusk, Managing Director in Alvarez & Marsal ’s Consumer and Retail Group. The third element is the capabilities beneath the program itself.

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

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Generation Z: Between the Worlds of Digital and Analog

Retail TouchPoints

This group, known as Generation Z, represent a buying power of $44 billion. According to the IBM Institute for Business Value and the National Retail Federation (NRF) , Generation Z consumers place great importance on dependable and consistent experiences when it comes to their retail purchases. Payments play a key role.

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Trends Analysis: Should eCommerce Brands Get Serious About Crypto Payments?

ESW

We’ve previously advised eCommerce brands to be aware of the role that the blockchain can play in fraud prevention, CRM and the customer experience. What about payments, though? While brands and retailers can accept crypto payments today, that doesn’t mean it’s viable. Why should they?

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As Gen Z Gains Spending Power, Luxury Brands Go Big with Digital  

Retail TouchPoints

Despite worldwide challenges including an ongoing conflict in Ukraine, global inflation and continued COVID-19 worries — particularly in China where demand for premium goods is typically high — the luxury business remains strong. During its July 26, 2022 earnings release, LVMH reported revenue of approximately $37.3