Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s a worthy investment. Engagement).

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

lateshipment

MAY 8, 2022

Therefore, it’s time to move on to the importance of order tracking experiences in customer retention (and much more!). To provide superior order tracking experiences, it is important to first look at how far eCommerce businesses have been able to keep up with customers’ expectations when it comes to tracking orders. .

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Smile.io

SEPTEMBER 19, 2023

A marketplace is a digital platform where multiple sellers and buyers come together to exchange goods or services. In a marketplace, sellers list their products or services, and buyers can browse, compare, and purchase from a wide range of offerings. Because pricing is more than just putting a number on a product.

Shipping Costs 83

Shipping Costs Merchant Services Arts Shopify 83

Ecommerce Platforms

JANUARY 13, 2022

They discovered the incredible benefits of selling Photoshop (and all of their other software) as a monthly/yearly subscription instead of a onetime payment product. And those benefits ring true for just about every subscription business: Subscriptions attract more customers. You're not wasting inventory that customers don't want.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. Behavioral segmentation is essentially how a company divides their customer base.

Customer 114

Customer Merchant Services Subscription Omnichannel 114

Omnisend

JUNE 15, 2021

Not only does it boost marketing efforts for merchants, but it also makes that marketing much more relevant for customers. . Engage with customers at different stages of the lifecycle. By doing so, merchants can reach out to customers with much more precision. As a merchant, you can have a lot of questions.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Omnisend

APRIL 26, 2021

How can ecommerce merchants sell furniture online that responds to that growing demand? Personalization in marketing has quickly become a customer expectation. In fact, according to Accenture , a massive 91% of consumers say they are more likely to shop with brands that provide offers and recommendations that are relevant to them.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Smile.io

MARCH 20, 2024

  🎁 Points programs offer customers value through reward points for various actions, which they can redeem for valuable, unique rewards. Points programs typically reward customers with a predetermined number of points for every dollar they spend. Traditional loyalty points programs are proven to deliver results.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Smile.io

JANUARY 18, 2022

On top of that, 64% of customers find order confirmation emails the most valuable of all email communications they receive from a brand. Needless to say, there are lots of opportunities to leverage these awesome emails to grow your business and provide a better customer experience. What are transactional emails?

Shipping Costs 63

Shipping Costs Merchant Services Shipping Customer Retention 63

Omnisend

APRIL 23, 2021

Bringing new customers to the checkout is a difficult challenge for most ecommerce merchants, but keeping them coming back is another challenge altogether. It’s always worth considering how to use post-purchase emails in your email automation process. Post-purchase’ refers to the final stage of the customer decision process.

Customer 78

Customer Merchant Services Multi-channel Reference 78

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Omnisend

MAY 14, 2021

These insights help you improve your products and customer service, with the potential benefit of spurring ideas for future products to better serve your audience. The 5 Stages of an Ecommerce Customer Journey. Ecommerce prospects move through five stages of the customer journey. Improve Customer Retention Rate.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement. What is customer retention?

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Smile.io

OCTOBER 25, 2023

Launch your loyalty program in minutes LAUNCH A BRANDED LOYALTY PROGRAM FOR YOUR ECOMMERCE BRAND Get Started How to set up a loyalty program Through a Smile loyalty program , you can offer rewards, discounts, or other incentives as a way to acquire, engage, and most importantly retain customers.

Shopify 72

Shopify Social Media Blog eCommerce 72

Omnisend

APRIL 28, 2021

Merchants will often spend plenty of time and money (as well as blood, sweat, and tears) gaining new customers and focus on little else. While it’s important to keep your net wide and try to catch new customers, it’s equally vital, if not more so, to ensure that those who are already customers don’t slip through the netting.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Demac Media

FEBRUARY 15, 2018

Did you know that the average Shopify Plus merchant is growing at at 126% YoY? Do you want the same strategies that these Shopify Plus merchants use to drive growth? Day 1: Customer Acquisition. Save your seat now , and leverage the behavioural patterns of consumers to acquire more customers! Demac Media.

Webinar 31

Webinar Shopify Merchant Services Customer Retention 31

Fabric

DECEMBER 22, 2023

Modern commerce services can enrich the customer experience and get you on the nice list! Cart abandonment rate: The percentage of online shoppers who add items to their cart but leave the website without completing the purchase, indicating potential friction points in the buying process. Happy Holidays from fabric!

Merchant Services 130

Merchant Services Shipping Costs eCommerce Retail 130

lateshipment

OCTOBER 18, 2023

Did you know that 7 in 10 customers abandon their cart? Streamlining your checkout processes and making sure that your checkout page provides as much information as it can,is a key factor to turning a potential customer into an actual customer. This provides a positive customer experience for the customer.

Payment Services 130

Payment Services Merchant Services Shipping Costs Gifts 130

Omnisend

SEPTEMBER 29, 2021

This can range from no longer buying your products to no longer using your services. Any merchant seeking a sustainable, reliable business that’s viable in the long term should be aiming to reduce churn as much as possible. One of the best ways to do this is by increasing customer retention rates. Active Customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Omnisend

MAY 12, 2021

For many merchants, it’s easy to focus on attracting new customers, with time for little else. It’s entirely possible for these merchants to take a look at customer lifecycle stages and only see the first few steps. But what is the customer lifecycle? Reading Time: 6 minutes.

Customer 97

Customer Merchant Services Omnichannel Social Media 97

Omnisend

SEPTEMBER 29, 2021

This can range from no longer buying your products to no longer using your services. Any merchant seeking a sustainable, reliable business that’s viable in the long term should be aiming to reduce churn as much as possible. One of the best ways to do this is by increasing customer retention rates. Active Customers.

Customer 78

Customer Customer Retention Social Media Merchant Services 78

lateshipment

MARCH 26, 2020

What is Delivery Experience Management? Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. Use Case #5: Providing an On-Brand Delivery Experience. And the best thing?

Management 208

Management Shipping Costs Shipping Merchant Services 208

Smile.io

OCTOBER 1, 2020

An ecommerce quiz brings the in-store retail experience to your online store and gives your customers the confidence they need to purchase your products. By asking questions about a customer’s preferences, challenges, desires and more, a quiz matches each customer with a buyer profile and its corresponding product recommendations.

eCommerce 87

eCommerce Merchant Services Food and Beverages Shopify 87

Smile.io

MAY 29, 2020

"Purchase frequency is the number of times an average customer buys a good or service from a single seller in a given period." - The Financial Dictionary In ecommerce, acquiring customers is only one piece of a big pie. The best practice is to try and find another merchant in your industry that you can compare to.

Improvements 65

Improvements Games Merchant Services Customer Experience 65

Retalon

AUGUST 5, 2020

Stock-outs result in lost sales and degrade the customer experience. Merchants and inventory analysts must be aware of how well they are getting their products to the stores. Merchants can use GMROI to create more profitable assortment plans and develop more effective promotions. Why Measure In-Stock Percentage.

Retail 41

Retail Merchant Services Improvements Accessories 41

Smile.io

JULY 9, 2020

I think in e-commerce, you're selling also an experience, an experience that people cannot get in a retail store. And also a lot of mechanisms in terms of customer retention, their customer experience, even the way that you communicate to your customers is drastically different in an e-commerce ecosystem.

eCommerce 46

eCommerce Shopify Merchant Services Gifts 46

Omnisend

DECEMBER 5, 2023

Then, reach out and request they leave an honest review reflecting their experience. Include one-click options to simplify the review process. This builds customer confidence. You can also use some of the best Shopify Apps to enhance your customer service and social media presence.

Marketing 78

Marketing Social Media SEO Customer Retention 78