Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Retail Point of Sale Supplies 246

Retail TouchPoints

OCTOBER 10, 2023

At the same time, retailers are acutely aware that ecommerce sales are continuing to grow as a percentage of overall holiday spending and, within that percentage, mobile sales in particular are skyrocketing. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023.

Mobile 264

Mobile Retail Social Media Payment Services 264

Retail TouchPoints

AUGUST 22, 2023

Associates will need to install the mobile Point of Sale App on their iPhones to use it. Morgan Payments powers the Tap to Pay on iPhone service, which can accept credit and debit cards, Apple Pay and NFC-enabled digital wallets.

Merchant Services 246

Merchant Services Payment Services Point of Sale Mobile 246

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We Our App First member deals experience is a great example of this. These efforts and more will serve to increase membership engagement and continue to improve retention.”

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

JANUARY 12, 2024

Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores. Employees can look up receipts and account balances in the hospital’s badge pay web portal or mobile app.

Food and Beverages 264

Food and Beverages Payment Services Technology Apparel 264

365 Retail

JANUARY 4, 2023

Achieving this is not rocket science – it simply requires smart use of technology that is disarmingly similar to what we all carry about 24 hours a day – our mobile devices! Retailers need to think beyond the realms of what mobile technology can do for their customers and think about what it can do for their people and their processes.

Mobile 70

Mobile Technology Retail Customer Experience 70

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. Own your customer data.

B2C 210

B2C Customer Data Omnichannel Marketing 210

Retail TouchPoints

JUNE 29, 2021

NewStore’s combined cloud-based POS and order management solution will allow Faherty to bring together customer, order and inventory data into an omnichannel order management system.

Omnichannel 198

Omnichannel POS Fulfillment Operations 198

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Associates will be equipped with iPhones that will allow them to access real-time data, assist customers more efficiently and process transactions from anywhere on the store floor.

Omnichannel 263

Omnichannel Payment Services POS Jewelry 263

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Retail 312

Retail Customer Loyalty Social Media POS 312

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Mobile POS System iVend mobile POS takes service to customers in the aisle. Sell anywhere.

POS 52

POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Artificial intelligence (AI) is a critical component of successful digital and customer transformation. “We’re

Webinar 289

Webinar Consumer Payments Marketing 289

Retail TouchPoints

DECEMBER 13, 2023

They also need to support a more mobile-enabled workforce that might need smaller, roller-cart type stations, rather than so much emphasis on fixed till cash wraps. Technology is going to be central [to the store experience] — it has to be. customer experience). However, sometimes the success of one area (i.e.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

JULY 13, 2023

includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention. The Retail Management Suite from Jesta I.S.

POS 245

POS Omnichannel Supplies Mobile 245

Retail TouchPoints

DECEMBER 13, 2023

Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. billion more than last year, according to data from Adobe Analytics. Google Pay has partnered with Affirm and Australia-based Zip and will begin offering their pay-in-four services on Android devices early in 2024. YoY and $2.5

Merchant Services 277

Merchant Services Payment Services Mobile Payments Mobile 277

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Digital Transformation Required Building Trust In Burton’s Data. Store Associates Gain Access To Up-To-Date Data.

Omnichannel 316

Omnichannel eCommerce POS Operations 316

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. He noted that retailers offering a pickup locker option have 25% more satisfied customers.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

365 Retail

OCTOBER 5, 2021

As part of this transformation, Desigual recognised the need to modernise and streamline communications and visual merchandising (VM) processes and compliance across its store network and, accordingly, deployed the YOOBIC mobile-first platform. “We Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

DECEMBER 21, 2023

Tailor checkout experiences in the same way as the rest of the ecommerce journey. Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods. What device they’re on : Mobile? A sales clerk’s tablet? B2B or B2C?

Payments 278

Payments Retail Shipping Costs Social Media 278

Kibo

MAY 17, 2021

CMOs are continuously focused on carrying out their company’s vision of acquiring, growing and retaining customers. The transformative power of big data can help them achieve this. To develop a winning marketing strategy, CMOs extract meaningful data points from every customer touchpoint, including mobile and social media.

Social Media 62

Social Media Mobile POS Point of Sale 62

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JUNE 28, 2023

For example, fitting room technology, where you can access inventory in real time and check out right through the platform has to somehow end up back at the point of sale, on the website, the mobile app and everywhere else. All transaction elements and devices need to know about that product and about the consumer.”

Technology 288

Technology Consumer Mobile Operations 288

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Creating lasting in-store experiences, providing up-to-date product information and being served by happy employees are must-haves to wow the customer.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

iVend

APRIL 18, 2022

iVend Mobile POS. Cross-selling is offering them a complementary product or service to go with their original selection and is all about enhancing the customer experience of the product or service. Cross-sell up sell techniques engage with customers who have made, or are very close to making their purchase decision.

Management 98

Management Retail POS Point of Sale 98

Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics. Following a bumpy decade, the casual footwear brand experienced record sales last year as homebound consumers ditched their dress shoes in lieu of comfort.

POS 147

POS Customer Payment Services Social Media 147

Retail TouchPoints

JANUARY 12, 2024

Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in line at the store exit for an associate to check their receipts against the items in their cart.

Payment Services 264

Payment Services Mobile Payments Technology Mobile 264

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. They can use code from the vendor to do all the operational, ‘under the covers’ heavy lifting, but the retailer can customize the user interface based on whether the device is a traditional fixed POS or a kiosk.”

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

JUNE 25, 2021

In 2019, Verizon was the first in the world to offer commercial 5G mobile service, and consumers today have many choices of 5G-enabled devices, offering retailers an opportunity to accelerate potential use cases. Redefining the Customer Experience. Adoption as a Short- and Long-Term Business Imperative.

Customer 140

Customer Retail Customer Experience Technology 140

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Read how our analytics system helps retailers with personalization.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. This misunderstanding of pain points (and how to relieve them) applies at multiple points in the shopper journey. Were there add-on sales?

POS 298

POS Omnichannel Webinar Point of Sale 298

Retail TouchPoints

AUGUST 11, 2020

Kroger’s Seattle-based QFC division has deployed contactless payments powered by Near-Field-Communication (NFC) technology in 61 stores to help safeguard associates, customers and communities during the pandemic, as well as to add convenience for consumers who prefer to use mobile payments.

Shipping Costs 288

Shipping Costs Shipping Merchant Services eCommerce 288

iVend

FEBRUARY 9, 2024

. * Customers get the offers and products that they want, and the retailer increases their marketing ROI, sales and profits. Store layouts – optimising sales by tracking shoppers and the way they navigate the store. Customer service – chatbots and personal assistants to enhance the customer experience.

Payment Services 52

Payment Services Payments Retail Mobile Payments 52

GetElastic

MAY 24, 2023

When you have a reliable eCommerce payment processor, platform, or service provider, you spend less time maintaining the back end of your commerce experience and more time managing orders, improving customer experience, and expanding your business. What is a Payment Gateway?

Payment Services 147

Payment Services Merchant Services Payments eCommerce 147

Korona

AUGUST 3, 2022

By integrating your eCommerce and point of sale system, you can extend your website’s existing functionality and attract a broader audience to your brand. This article discusses the benefits of eCommerce POS integration and how to integrate a point of sale system with your website. Increase sales and revenue.

POS 52

POS eCommerce Point of Sale Payment Services 52

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Supplies 232

Supplies Beauty and Health Payment Services Fulfillment 232