ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident. What do they expect?

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. It's key to taking the hassle out of what can sometimes be a headache of a process.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Retail TouchPoints

JULY 5, 2022

Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. At the height of the pandemic, standing up services like curbside pickup, BOPIS and a frictionless digital experience quickly was all that mattered.

Shipping Costs 281

Shipping Costs eCommerce Retail Merchant Services 281

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Such issues can deter customers from completing their purchases and lead to abandoned carts.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Shipping Costs 290

Shipping Costs Merchant Services Customer Shipping Labels 290

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. Cancellation confirmation messages present a golden opportunity to reconnect with customers. Order cancellation emails provide a chance to find out why the customer canceled. Compliance and documentation. Get feedback.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Whatever solutions are employed will add cost to a returns process that already cuts into profit margins.

Shipping Costs 328

Shipping Costs eCommerce Merchant Services Retail 328

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. But what we know is that it’s going to be a better customer experience for Prime members.

Merchant Services 279

Merchant Services Payment Services BigCommerce Payments 279

Omnisend

NOVEMBER 20, 2023

The platform’s features and pricing structure demonstrate its versatility. This article is a comprehensive analysis of the features and services provided by Wix eCommerce. This Wix eCommerce review highlights its core features and pricing. Pricing concerns: Some may find Wix’s pricing higher than desired.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex. The real complexity comes when we are looking at thousands of SKUs.

Shipping Costs 203

Shipping Costs Omnichannel Merchant Services Fulfillment 203

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 244

Shipping Costs Payment Services Merchant Services Payments 244

Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. Specifically, procurement can help retailers optimize their spending on goods and services that are NOT for resale, also known as GNFR.

Shipping Costs 232

Shipping Costs Merchant Services Retail Supplies 232

lateshipment

FEBRUARY 12, 2024

Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. Let’s talk about memes that capture what your customers (and maybe even you!) experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. What Makes You Buy Box Eligible? Individual sellers are not.

Shipping Costs 147

Shipping Costs Merchant Services eCommerce Platforms Fulfillment 147

Smile.io

SEPTEMBER 19, 2023

In the ever-evolving landscape of ecommerce, building a profitable pricing strategy is like orchestrating a symphony that can significantly impact your success. Nowhere is this more evident than on popular online marketplaces, where the art of pricing can make or break your business.

Shipping Costs 82

Shipping Costs Merchant Services Arts Shopify 82

Retail TouchPoints

APRIL 27, 2021

FedEx and Adobe have entered a multi-year collaboration that will begin with the integration of Adobe Commerce with ShopRunner, an ecommerce platform and subsidiary of FedEx Services. The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

eCommerce Platforms 147

eCommerce Platforms Merchant Services Payment Services eCommerce 147

Ecommerce Platforms

JUNE 15, 2022

Product returns are often a nightmare for ecommerce merchants. They represent a potentially dissatisfied customer, additional costs, and a loss of revenue that you had already presumed in your pocket. However, returns don’t have to mean the end of a relationship with that customer. This is where Return Rabbit comes in.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

lateshipment

NOVEMBER 27, 2022

Consider this scenario: a customer walks into a brick and mortar store, picks the items they need, proceeds to the billing counter to checkout but finds the process complicated or inefficient. The same scenario can happen to a customer who is shopping at your e-commerce store.

eCommerce 130

eCommerce Merchant Services Shipping Costs Payment Services 130

Store Growers

MAY 10, 2023

Last Updated on May 10, 2023 If you’re just entering the world of Google Merchant Center and Google Shopping, you might feel a bit lost when it comes to utilizing their benefits or the nuances between them. What Are the Product Data Requirements for Google Merchant Center? Let’s see what they are.

Merchant Services 91

Merchant Services Shipping Costs Article Information 91

lateshipment

SEPTEMBER 1, 2023

Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back. The e-commerce landscape today is more competitive than ever. By simply asking them.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are nothing more than a necessary evil, initiated after losing an order. But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. Compliance and documentation. Get feedback.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

lateshipment

AUGUST 17, 2023

This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands. 92% of shoppers say they will buy again if the return process is easy. When customers buy something online and it doesn’t work out, sending it back shouldn’t be a headache.

Management 130

Management eCommerce Payment Services Merchant Services 130

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 269

Merchant Services Retail Shipping Costs Customer Experience 269

Ecommerce Platforms

MAY 21, 2020

Lower Costs and Boost Your Delivery Speed. Write Custom Page Titles and Meta Descriptions. Determine Your Shipping Costs. Choose Your Payment Methods. Create Your Shipping and Refund Policy. Track Results and Make Improvements. Either way, their expenses increase and profitability goes down.

Payment Services 211

Payment Services Merchant Services Shipping Costs Payments 211

ESW

MAY 23, 2023

With the ink more than dry on the TCA (Trade and Cooperation Agreement), UK-based retailers and brands with DTC channels still find themselves struggling to justify the expense and difficulty of selling into the Eurozone. Brexit upended nearly everything for merchants in the UK. It’s simply not sustainable for many brands.”

Merchant Services 78

Merchant Services Shipping Costs Shipping Customer Experience 78

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. This isn’t altruism on Google’s part though.

Merchant Services 268

Merchant Services Shipping Costs Small Business Retail eCommerce 268

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. So, what do e-commerce businesses generally do to improve their business’ CLV?

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Groove

JULY 6, 2020

eCommerce merchants are always looking for new ways to grow revenue. Rather than increasing prices and alienating loyal customers , there are several other strategies businesses can implement to increase average order value. Benefit both your customers and your bottom line with these 7 actionable tactics.

Shipping Costs 343

Shipping Costs Gifts Shipping Merchant Services 343

Ecommerce Platforms

DECEMBER 12, 2022

The best Shopify subscription apps help busy entrepreneurs to rapidly process repeat payments from a range of customers. If you sell software, online courses, or anything else which requires consistent weekly, monthly, or annual payments from clients, these apps will keep your cash flow on track. Let’s dive in.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

lateshipment

OCTOBER 27, 2023

Gorgias is a powerful customer service helpdesk software that strives to help e-commerce merchants provide exceptional customer service and turn your customer service into a profit center. Automation takes care of the management of these areas.

Events 130

Events Merchant Services Customer eCommerce 130

lateshipment

SEPTEMBER 8, 2023

The holiday shopping season means an entirely different thing for shoppers and merchants. In the case of physical stores, the customer collecting their purchase and leaving the store marks the end of a sales cycle. Shoppers expect the same level of experience from physical stores to e-commerce. I’m an e-commerce merchant.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

Fabric

MARCH 7, 2024

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. What is the post-purchase experience?

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Fabric

MARCH 27, 2023

Shopify & BigCommerce Integrations, Inventory Networks and more Commerce Platform | Marketplace | Order Management (OMS) fabric Marketplace Shopify integration enhancements fabric Marketplace has a pre-built out-of-the-box integration with Shopify, nearly eliminating your integration time and costs. Great customer experience.

Merchant Services 130

Merchant Services WooCommerce BigCommerce Shopify 130

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Returns Abuse And Customer Expectations. Customers Abusing Merchant Policies.

Shipping Costs 150

Shipping Costs Merchant Services eCommerce Accessories 150

Algopix

MARCH 2, 2023

While Amazon does charge fees for their services, there are ways to sell on Amazon for free. When it comes to selling on Amazon, there are a few fees associated with the process. This fee is a percentage of the total price of the item, and it ranges from 8-15%. The fee is usually 15-20% of the item’s price.

Shipping Costs 78

Shipping Costs Merchant Services Social Media Fulfillment 78