Inflow Insights
SEPTEMBER 16, 2019
You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales.
Sailthru
AUGUST 13, 2018
Following that logic, many jewelry brands underinvest in digital… and it shows. Most jewelry purchases do happen in-store, but the customer journey is longer and more complicated than ever, with many digital touchpoints along the way. Jewelry can be difficult to contextualize online. Long-Tail Nurture.
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Sailthru
AUGUST 13, 2018
Following that logic, many jewelry brands underinvest in digital… and it shows. Most jewelry purchases do happen in-store, but the customer journey is longer and more complicated than ever, with many digital touchpoints along the way. Jewelry can be difficult to contextualize online. Long-Tail Nurture.
Ecommerce Platforms
NOVEMBER 2, 2022
Gorgias – Helpdesk & Live Chat. We buy some article of clothing online, something goes wrong, and now we had better contact customer support in a hury, or else we’ll rate the customer experience of the entire ecommerce store as being subpar. Don’t want that to happen with your customers?
Retail TouchPoints
JANUARY 19, 2023
For example, apparel, footwear and jewelry categories see the highest proportion of livestream viewers looking to discover new products or services, or to learn about products.” What does our consumer want to listen to?” Consumers’ motivation varies across popular product categories,” Arakov explained.
Smile.io
NOVEMBER 4, 2021
Experiential rewards go beyond transactions to improve the larger customer experience. Experiential rewards create truly unique experiences that offer more than a few dollars off on a product. One of the best ways to help customers achieve this is through exclusivity. What can you learn?
Ecommerce Platforms
DECEMBER 9, 2019
Payment plans make your high-ticket items a lot more appealing to customers that want to purchase your products but don’t’ necessarily have the money to hand over all the cash in one go. For instance, when Vrai and Oro (A jewelry merchant) started offering payment plans to customers, they reached a massive $2 million in annual revenue.
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