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How Real-Time Inventory Visibility Helps Retailers Improve the Customer Experience

Kibo

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. With over 15 years of experience, he has implemented many omnichannel projects for various clients.

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Voice Technology is Changing the Rules of Ecommerce and Customer Experience

GetElastic

It sounds like a scene from Star Trek, but voice recognition is already being used by some brands to transform the customer experience. The Spanish bank Santanders mobile app lets you log in and give a short voice command: “Pay Paulo $100 tomorrow.” The impact on customer experience: Your voice is now your password.

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Why UK Retailers Should Save Some of Their Christmas Marketing Spend for Chinese New Year

Retail TouchPoints

As a result, shopping during this period is not merely a leisure activity but a cultural norm. WeChat Pay, a mobile payment solution from the ur-“everything app” WeChat, has become the norm for transactions within China — so make sure you can accept it and display that fact! But it will be further along than it is this Christmas.

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What do Today’s Consumers Really Want? #RIC21 Day One Answers the Question

Retail TouchPoints

consumers rarely or never go shopping as a leisure activity; A Shopify survey of North American consumers revealed that 40% used a curbside pickup service during COVID, and nearly as many — 38% — plan to continue using these services even after the pandemic passes. Hoyler noted that: 94% of U.S.

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Babylist Blends URL and IRL Engagement with Virtual Showroom

Retail TouchPoints

Through visitor surveys, Grant learned that consumers felt they were in a “no-pressure environment” that allowed them to browse and experience products freely and in a more tangible way. While the goal for any team is to create content that drives engagement and action, accuracy is even more central for the Babylist business.

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Which Retail Tech Is The Real Deal?

RTP blog

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

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My Being retail store by Cannabotech shortlisted for the Creative Retail Awards 2022

365 Retail

Entrants needed to demonstrate how technology enhances the retail store and enriches the customer experience. Cannabotech’s science-driven approach is prominent in its My Being retail store and in-store experience. The shortlist represents some of the very best in global retail, leisure and hospitality design and display.

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