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Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience

lateshipment

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. Introduction.

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How Automation Transforms the Post-Purchase Customer Experience

lateshipment

The challenge for retailers is that they’re busier than ever merchandising products, processing payments, delivering orders and juggling a multitude of other daily tasks. To scale the business without sacrificing convenience, companies should consider automation services, such as LateShipment.com. Managing Orders.

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How Subscription Strategies can Supercharge Loyalty Programs

Retail TouchPoints

of respondents), as well as free or discounted shipping (the next-highest response at 63.2% ). Retail TouchPoints discussed some of the ways retailers can enhance their loyalty programs for both themselves and their customers with Chad Lusk, Managing Director in Alvarez & Marsal ’s Consumer and Retail Group.

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Use Cases for a Returns Experience Management Solution

lateshipment

This is where a Returns Experience Management solution comes into play. We’ll cover how it redefines returns as a growth driver for your business. What is Returns Experience Management? However, not all e-commerce businesses see returns the same way their customers expect them to.

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All You Need To Know About Recharge Payments

Ecommerce Platforms

If so, Recharge Payments could be the solution for you. This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. This has to do with reducing the cost of acquisition, churn and increasing average order value. What is Recharge Payments?

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

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How to Launch a Subscription Box For Your Company

Kissmetrics

Recurring Business Revenue. Plus, since your customers pay the same price each month, a subscription box offers some degree of stability in your revenue stream, which helps you predict your finances more accurately. By offering a subscription-based service, it’s much easier to manage your stock levels.