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How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

Retail TouchPoints

Some of the company’s tech stack was 20 to 30 years old, and the need to play catch-up has been combined with a desire to create an even better technology infrastructure — one that benefits its customers, the participating network of FTD florists and the company itself. Discovering the ‘Unknown Unknowns’.

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Generation Z: Between the Worlds of Digital and Analog

Retail TouchPoints

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. Consequently, this is a medium that retailers must seriously consider in order to reach the customers of the future.

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Upgraded Amazon Smart Carts are Rolling into Whole Foods

Retail TouchPoints

Amazon has unveiled a new and improved version of its smart shopping cart — called the Dash Cart — and plans to roll out the carts at select Whole Foods Market stores for the first time.

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Retailers That Are Shy About At Collecting Customer Data Won’t Succeed

RTP blog

By Chirag Shivalker, Hi-Tech BPO We live in a world driven by data, and leveraging it appropriately in a retail setup has proved its worth in providing relevant and valuable customer experiences. Why Should Retailers Collect Customer Data? Why Should Retailers Collect Customer Data? Online, in-store or social?

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The Best Credit Card Processing Companies (In-Depth Review)

Kissmetrics

Customer Experience. When shopping, customers want the entire experience to be quick and easy. Its POS app is rich in features and easy-to-use. Square is also known for providing an exceptional, frictionless range of POS systems: Bonus: you can get the software and Square Reader for free.

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Checkout-less Shopping: Faster Payments, Smarter Customer Data

GetElastic

Retail Customer Experience ). Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. This requires set-up on the part of customers, so they will likely only do that for stores they visit regularly. It’s not just a POS technology.

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Checkout-less Shopping: Faster Payments, Smarter Customer Data

GetElastic

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. It’s not just a POS technology.