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Purina Pilots Interactive Endcaps in Pet Aisles of 200 Supermarkets

Retail TouchPoints

“We are excited to have a storytelling platform in the pet category that communicates Purina’s expertise and commitment to providing the leading products that keep pets safe, happy and healthy,” said Kenneth Endermuhle, Manager of Category Experience Design at Purina in a statement.

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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Normally, apparel returns are roughly 7.5%

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Is A Neiman Marcus, Saks Merger Inevitable?

Steve Dennis

For years rumors have abounded that various forces were trying to lead North America’s two leading luxury department stores to the alter. What the current COVID-19 has amplified is that, the United States does not need two luxury department stores with nearly identical value propositions and many overlapping locations.

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Kibo Client Summit in L.A. Brings Together Retail Leaders and Change-Makers 

Kibo

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. We’re seeing the wall between Business and IT teams break down – fostering cross-functional collaboration that ultimately leads to better customer experiences and long-term growth.

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Brick & Mortar Retail Is Down But Is All Set To Soar Again

RetailMinded

In the 17 th , 18 th , and 19 th centuries, shops with decorative interiors and galleries became the norm; department stores popped up in the more urban centers. E-commerce emerged in the late 20 th century and physical store visits declined with online platforms offering convenience and a wider selection of products.

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Nordstrom: No good deeds go unpunished

Steve Dennis

But unless this unexpected earnings hit suggests some underlying management issue it indicates nothing about the go-forward health of the business which, from where I sit, looks rather healthy. To be sure, a non-recurring $72MM charge related to credit card billing errors does not inspire confidence.

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The History of Ecommerce: What The Past Says About Tomorrow’s Retail Challenges

BigCommerce

This strategic move helped boost customer loyalty and incentivize repeat purchases. Foursquare data shows discount stores and luxury retailers are maintaining their footholds with consumers, but ecommerce adds to the fierce competition for retailers within the mid-tier. Kayla Lewkowicz, Marketing Manager, Privy.

eCommerce 417