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Purina Pilots Interactive Endcaps in Pet Aisles of 200 Supermarkets

Retail TouchPoints

The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments. This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical.

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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Normally, apparel returns are roughly 7.5%

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To Experience the Future of Retail, You’ll Want to Go to the Store

Retail TouchPoints

For retailers that have a community of customers centered on their brand, creating in-store community spaces can increase traffic, strengthen customer loyalty and attract new customers who are seeking communities aligned with their interests. Welcome your brand community in a clubhouse space.

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4 Ways Anthropologie is Building Brand Loyalty While Acquiring New, Younger Customers

Retail TouchPoints

This mantra has allowed Anthropologie to double down on tactics that make its store experience unique, such as its approach to store merchandising, which is more reminiscent of a small boutique than a chain retailer. “We We’re a specialty store with a range of products, so we think about how the consumer experiences the brand.

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Is A Neiman Marcus, Saks Merger Inevitable?

Steve Dennis

For years rumors have abounded that various forces were trying to lead North America’s two leading luxury department stores to the alter. What the current COVID-19 has amplified is that, the United States does not need two luxury department stores with nearly identical value propositions and many overlapping locations.

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Kibo Client Summit in L.A. Brings Together Retail Leaders and Change-Makers 

Kibo

Driving Loyalty with Subscription Commerce. Sachin Sharma, Director, Product Management at Kibo, and Mark Wright led the discussion around building customer loyalty with subscription commerce. Kibo Subscriptions Management brings value to three distinct personas: Retailers, Shoppers, and Customer Service Representatives.

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Brick & Mortar Retail Is Down But Is All Set To Soar Again

RetailMinded

In the 17 th , 18 th , and 19 th centuries, shops with decorative interiors and galleries became the norm; department stores popped up in the more urban centers. E-commerce emerged in the late 20 th century and physical store visits declined with online platforms offering convenience and a wider selection of products.