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7 Post-Purchase Actions You Need to Take to Build Customer Loyalty

SellBrite

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Here is an example of nice branded shipping confirmation : 3.

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Omnichannel Retail Strategies Explained & Simplified

UpSellIt

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

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How Automation Transforms the Post-Purchase Customer Experience

lateshipment

For example, automation can help logistics and fulfillment centers communicate with each other to locate alternative products and routes for orders. In other cases, automation can be used to prevent a customer from placing an order for out-of-stock products. Collecting Customer Feedback. LateShipment.com and Linnworks.

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Don’t Be Afraid of Multi-Channel Marketing Attribution

Optimizely

This post originally appeared in Multichannel Merchant. . More buyers than ever are engaging with your brand through email, social media, paid ads, and push notifications. You’ll understand not only your acquisition costs, but also the ROI of your campaigns to drive long-term customer loyalty.

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The Most Unique Loyalty Programs in Ecommerce

Smile.io

All loyalty program types are effective when you pick the correct type and put the work in. Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events.

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57 Must-Have Tools For Scaling Your Ecommerce Business

SellBrite

Canva – To drive more engagement on your social media channels, you can use Canva to create compelling images and graphics that relate to your products or business. BuzzSumo – To develop compelling content that attracts new customers, you can use BuzzSumo to come up with the right blog post ideas.

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5 Ways to Increase Retention With Email & SMS Marketing

Smile.io

If customers have any problems throughout their purchase, your customer service team can jump straight in. What is Omnichannel Commerce (with Examples) Omnichannel commerce is the approach of an integrated strategy for a business that unites multichannel methods of retail into one channel. Happier customers.