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The New Retail Frontier: Where Sustainability Meets Customer Loyalty

Retail TouchPoints

To keep up with this rising demand, brands need to align themselves with green practices, especially as more consumers today are basing their purchase decisions and brand loyalty on company values. Consequently, these sectors lag behind and grapple with incorporating loyalty programs into their overarching sustainability strategies.

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How Exploration Drives Breakthrough Digital Business Strategies

Forrester eCommerce

Are you responsible for building, improving, or evolving your company’s digital business strategy? If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you!

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Implementing a Digital Trust and Safety Strategy

Retail TouchPoints

Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. More good customers, an enhanced customer experience and improved ROI and productivity.

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A Glimpse Into The Future Of Banking

Forrester eCommerce

Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. We see four clear themes forming in the research.

Banking 276
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Rethinking the Retail Environment Through Food-and-Beverage Design Concepts

Retail TouchPoints

Additionally, the presence of food and beverage supports engagement and builds customer loyalty. Helen Herrick is a Director at MBH Architects and an expert in translating business strategy into customer-experience focused environments. Implementing Food and Beverage Design.

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#RIC21 Provides 8 Real-World Answers to the Question ‘What do Consumers Really Want?’

Retail TouchPoints

Digital apparel retailers are adopting fit technology to help shoppers find the right items, improve satisfaction and reduce returns, but data collected from these programs can be further analyzed to get a better understanding of who your customer base is and what they really want from your products. “We

Consumer 264
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The Platinum Card Experience: Travel Clubs And Loyalty Programs In The Retail Landscape

RTP blog

By offering these sorts of travel benefits on top of core financial services, Amex is able to generate ancillary revenue and loyalty, attract new customers and ultimately convert brand affinity into brand equity. Mike Putman, CEO of Custom Travel Solutions , has spent his career creating and growing travel businesses.

Travel 150