lateshipment

SEPTEMBER 8, 2022

Here are different business areas where you can introduce automation: Automate email and SMS notifications for different transactional shipping events such as order shipped, in transit, delivered, etc. Empower your support team to proactively resolve issues and take preemptive action before discrepancies impact your customers. .

eCommerce 130

eCommerce Shipping Live Chat Events 130

365 Retail

MAY 1, 2024

Besides integrating a live chat widget on their sites, ecommerce IT support services provide a reliable ecommerce help desk, offering assistance whenever you encounter technical and non-technical issues. Offering round-the-clock technical support ensures that you and your customers receive prompt assistance whenever needed.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. That said, let’s see why post-purchase is a huge missed opportunity for most businesses out there.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Ecommerce Platforms

JUNE 15, 2022

Plus, you also incur shipping costs for the initial delivery and the return. So, suppose your customers opt for product exchange instead. Although you still incur shipping costs, you don’t lose out on the product's revenue. For instance, sellers can waive fees on exchanges, like processing or shipping costs.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Omnisend

OCTOBER 4, 2023

Order cancellation emails provide a chance to find out why the customer canceled. You can then remedy issues like checkout problems, shipping costs, or product details. Cancellation confirmation emails can persuade customers to complete their purchase after all. Get feedback. Encourage repurchases. Provide contact information.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

lateshipment

SEPTEMBER 21, 2021

The Pivotal Role of Customer Support in Overall The Post-purchase CX. A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer journey. Customers during the Holiday season anticipate their orders with extra diligence.

Customer 130

Customer Shipping Costs Shipping Social Media 130

Ecommerce Platforms

JANUARY 24, 2023

Loyalty and Referrals The Yotpo loyalty and referral program is designed to help foster engagement with existing customers and entice new ones to power your re-engagement and retention strategy. You can create customized loyalty and referral programs. when they cash in the points they’ve earned.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Omnisend

OCTOBER 4, 2023

Order cancellation emails provide a chance to find out why the customer canceled. You can then remedy issues like checkout problems, shipping costs, or product details. Cancellation confirmation emails can persuade customers to complete their purchase after all. Get feedback. Encourage repurchases. Provide contact information.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. Expand shipping options. Detailed information regarding shipping expenses.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Omnisend

APRIL 15, 2021

Process pain points : Can your customers easily make use of your user applications? Strive for non-complicated profile and account systems, as well as tools like live chat and intuitive user interface (UI), such as interactive toolbars. Providing support : How can you provide help, advice, and support for your customers?

Live Chat 78

Live Chat Customer Marketing Social Media 78

Ecommerce Platforms

JULY 21, 2021

For example, Shopify doesn’t come with a loyalty rewards program, affiliate marketing, or real-time shipping tracking. Calculate Shipping Charges. With both platforms, you can calculate shipping rates and print shipping labels. Shift4Shop vs Shopify: Customer Support. Shift4Shop's Pros ??.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

365 Retail

DECEMBER 7, 2021

A hot trend in the retail industry in recent years has been personalising the shopping experience for customers. . Providing helpful live chats with a member of the customer service team is a way to provide personalised customer engagement and support. Drop Shipping. Pop-up Shops.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Ecommerce Platforms

JUNE 10, 2019

Are you starting an online business from scratch and aren’t sure where to start with the shipping process, or are you an established company in need of a more scalable shipping solution? ShipBob consistently delivers next-day and 2-day shipping options to leading Shopify Plus, Shopify, BigCommerce, Magento, and WooCommerce brands.

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

Omnisend

MARCH 29, 2021

Here are a few ideas that will create a genuine and likeable brand, necessary for nurturing customer loyalty: Establish an active social media presence on the platforms appropriate for your brand by engaging in real conversations. Gauge your customers’ opinions by sending surveys. They can also type in a comment.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

Ecommerce Platforms

MARCH 7, 2022

You can customize your shipping zones and corresponding delivery rates and even offer shoppers free shipping when they spend a certain amount. This works wonders for increasing the cost of the average customer order and your conversion rates. That said, it’s worth noting that ShopWired doesn’t offer 24/7 customer support.

Payment Services 104

Payment Services Shipping Costs Download Shipping 104

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 216

Payments Payment Services Customer Experience Social Media 216

SellBrite

MAY 10, 2019

To transform one-time customers into loyal brand advocates , remind shoppers at every turn what makes you different, unique, and worth supporting. Another investment worth making to boost repeat purchases and customer loyalty relates to your product packaging. Create an Unmatched Unboxing Experience.

Social Media 135

Social Media Live Chat Shipping Costs Shopify 135

Ecommerce Platforms

APRIL 13, 2020

Magento has an impressive list of features – even with the open-source version, including: An integrated checkout, payment, and shipping. Instant purchase options for your customers. Customer loyalty tools. You can offer free shipping. You can set flexible shipping rates. You can offer free shipping.

Magento 104

Magento Shipping Costs Volusion Merchant Services 104

SellBrite

OCTOBER 16, 2019

While B2C buyers are often looking for speedy delivery — such as Amazon Prime’s free two-day shipping — B2B buyers are generally more concerned with receiving regular deliveries on a reliable schedule. B2C purchases can usually be made by various means, including credit card or PayPal, and payment is received before goods are shipped.

B2B 90

B2B eCommerce B2C Merchant Services 90

BigCommerce

SEPTEMBER 28, 2017

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. What is Multi-Channel Ecommerce Customer Service? Are you texting with your customer yet?

Channel 402

Channel Live Chat Multi-channel Customer 402

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Know What Makes You Different.

eCommerce 148

eCommerce Blog Customer Loyalty Travel 148

AcquireConvert

OCTOBER 23, 2022

Successful ecommerce websites look and act the part, creating a seamless shopping experience and breeding customer loyalty. The Shopify app store contains over 6,000 apps available in multiple categories, including store design, marketing and conversion, finding products, selling products, orders and shipping, and store management.

eCommerce Platforms 51

eCommerce Platforms Shopify Merchant Services eCommerce 51

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Launch or ramp up a rewards program. How can this work?

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

eCommerce CEO

DECEMBER 5, 2017

Real-time shipping and tracking. Lambert Vet Supply. 3dcart’s Plans & Pricing. Open API : Basic. $ Open API : Plus. $ Open API : Pro. $ Open API : All plans are billed on a month-to-month basis, so you never have to commit to a year’s worth of service upfront. Plans start at just $19 a month and top out at $229/month.

3dcart 40

3dcart Shipping Costs Merchant Services Payment Services 40

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. A survey conducted by Kayoko found that while consumers love real-time support, they hate the typical live chat experience.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Ecommerce Platforms

OCTOBER 16, 2019

Shippo Review: An Easy-to-use Shipping Solution for SMB Merchants. No matter how weighty the shipping demands are, a merchant needs a pristine solution to work with. And to gain traction over your competitors, it takes more than just making your online store go live. Step #3 Shipping a package. You're not alone.

Merchant Services 123

Merchant Services Shipping Costs Shipping Payment Services 123

Ecommerce Platforms

JUNE 16, 2023

We sprinkled in apps from all categories, ranging from marketing to sales, social media to shipping, and customer service to reporting. Oberlo is a dropshipper's dream because it imports large lists of products from AliExpress, and you don't have to worry about shipping, storage or packaging.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Food and Beverages Live Chat 152

SellBrite

MARCH 30, 2018

ShipStation – To streamline, automate, and scale fulfillment and shipping at your business, you can use a tool like ShipStation to import, manage, and ship product orders. Sourcify gives you the ability to connect with a number of different manufacturing platforms around the world and makes the bidding and shipping process easy.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

GetElastic

SEPTEMBER 30, 2022

Customer Loyalty Program Specific Offers. As we know it’s more expensive to land a new customer versus keeping an existing one , so why not capitalize on the strength of a lifetime customer to increase the cart? Free Shipping or Free Shipping with Minimum Purchase. Live Chat.

Shipping Costs 78

Shipping Costs Beauty and Health Live Chat Gifts 78

Ecommerce Platforms

JULY 29, 2020

Lightspeed loyalty for customer loyalty. Streamlined returns and shipping. Shipping tracking codes. Lightspeed Features: Inventory Management and Shipping. Integrated Ecommerce Shipping. The hassle free shipping actually connects you to all of the shipping carriers throughout the world.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Ecommerce Platforms

NOVEMBER 9, 2018

Use Live Chat to help potential customers make faster decisions. Develop a successful shipping strategy. After all, you don't want to have to deal with transaction problems, customers' orders vanishing, wrongly set shipping details; and don't even get me started on security vulnerabilities. Ask for feedback.

Shipping Costs 218

Shipping Costs Live Chat Shipping SEO 218

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. I can help customers using Live Chat directly on my store. I can even see what customers are doing and where they go.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Ecommerce Platforms

FEBRUARY 7, 2019

Checkout, payment, and shipping. Customer service. Therefore, your customers won't be buying items that are out of stock and getting their hopes up. Algorithms are used for making shipping and tax calculations. A prime example of this would be the built-in customer loyalty tools. Site management.

Magento 32

Magento Shipping Costs eCommerce Payment Services 32

Ecommerce Platforms

MARCH 14, 2023

Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. The only fees you’ll have to pay with Printful are for the costs of making, customizing, and shipping your products.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118