article thumbnail

ShipBob Review: The Ultimate Order Fulfillment Solution?

Ecommerce Platforms

With the saturation of e-commerce retailers, shipping speed and cost are often major factors for customers when making a purchasing decision. Therefore offering fast, affordable shipping can influence buyers, drive sales and boost customer loyalty. Returns management is an often overlooked aspect of order fulfillment.

article thumbnail

The Order Fulfillment Process in 2022 and Beyond

Retalon

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Think Big, Act Small — Manageable Changes to Bolster Your Marketing Now

Retail TouchPoints

Let’s dive into some small ideas that can help tackle big goals: 1) Think Big: Increase customer engagement with more interactive marketing. During a time when uncertainty is still heightened, customers appreciate the truth. And like most personal relationships, customer loyalty is built on trust.

article thumbnail

Generative AI for Personalized Service and a Competitive Edge in Ecommerce

Retail TouchPoints

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. The possibilities appear to be endless.

eCommerce 244
article thumbnail

How to Turn One-Time Holiday Buyers into Brand Loyalists

Retail TouchPoints

This follow-up strategy is important for brands investing in livestream shopping or social commerce because they should be connecting with those customers now that visited them for the first time pre-holiday. This is especially helpful to mitigate excess inventory and stockpiles of items customers aren’t purchasing.

article thumbnail

[Guest Blog] Order Fulfillment in 2019: Meet Customer Expectations and Increase Conversions

ChannelAdvisor

When done right, offering a same-day option can both influence shoppers’ decision to buy and improve customer loyalty. Within e-commerce order fulfillment, a variety of opportunities for automation exist. By leveraging the three strategies above, brands can set their fulfillment up for success this year and beyond.

article thumbnail

How Technology Fuels Customer Experience and Brand Value

Retail TouchPoints

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty.