Retail TouchPoints

SEPTEMBER 21, 2021

Customers increasingly prefer chat, and it acts as a cost-saving measure because agents are able to handle more tickets in the same amount of time. As Thrive Market ’smembership base grew, the implementation of live chat allowed the retailer’s 75-member customer service team to handle the increased workload.

Payments 216

Payments Payment Services Customer Experience Social Media 216

Ecommerce Platforms

JANUARY 14, 2020

Trends often fulfill a consumer need by far. Most of your daily priorities will often revolve around order fulfillment, sending shipping notifications, and accepting payments. Running your inventory count and fulfilling orders manually can prove to be an overwhelming task. All you need is an Amazon Seller Central Account.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

ViiBE Blog - Retail

JANUARY 15, 2021

Demand for the rapid problem resolution offered by co-browsing is sky high, with 77% of customers believing it takes too long to reach a live agent. If you think you’re fulfilling your customers’ expectations, chances are you need to try harder. When describing co-browsing, the key adjective is seamless.

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

ViiBE Blog - Retail

JANUARY 15, 2021

Demand for the rapid problem resolution offered by co-browsing is sky high, with 77% of customers believing it takes too long to reach a live agent. If you think you’re fulfilling your customers’ expectations, chances are you need to try harder. When describing co-browsing, the key adjective is seamless.

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

eCommerceFuel

JULY 1, 2020

Confirmed Event Update – You can remind a customer of a scheduled event that they opted in to attend. Post Purchase Update – You can give a customer an update on their order. Account Update – You can give a customer an update on their account status. Method #2: Add A Live Chat Widget.

eCommerce 58

eCommerce Marketing Live Chat Shipping Costs 58

Smile.io

NOVEMBER 4, 2021

This search for reliability is best rewarded through providing a medium for your customers to connect with one another. Sephora’s Beauty Insider Community gives customers access to several different groups based on their beauty interests, live chats, and exclusive community meetups. What can you learn? What can you learn?

Beauty and Health 66

Beauty and Health Events Jewelry Customer Experience 66

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. For day to day issues, there’s also live chat and an FAQ section.

POS 118

POS Payment Services Payments Point of Sale 118

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Food and Beverages Live Chat 152

Algopix

JULY 13, 2023

Zendesk Zendesk is a popular eCommerce Customer Relationship Management (CRM) system that offers a comprehensive set of tools to enhance customer support and engagement. Zoho CRM’s eCommerce-specific capabilities allow businesses to track and manage customer interactions, monitor sales pipelines, and streamline order fulfillment.

Payment Services 78

Payment Services eCommerce Management Customer 78

Smile.io

NOVEMBER 1, 2019

This search for reliability is best rewarded through providing a medium for your customers to connect with one another. Sephora’s Beauty Insider Community gives customers access to several different groups based on their beauty interests, live chats, and exclusive community meetups. What can you learn? What can you learn?

Events 37

Events Jewelry Customer Experience Recommendation 37

MakeWebBetter

AUGUST 8, 2019

When talking about e-commerce marketing ideas. It becomes mandatory to pitch sales according to the holiday calendar. So here I present the most needed holiday sale calendar of 2019. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays. Ecommerce holiday sales mostly counts upon […].

eCommerce 60

eCommerce eCommerce Marketing Presentation Marketing 60