AcquireConvert

AUGUST 2, 2020

As one Shopify blog post points out , a small change in customer retention can significantly boost a store’s revenue. The example shows two stores that have 100 customers purchasing a $10 item every month. So, what can you do to keep customers around? Strategy #1: Focus on making your customers happy.

Customer Retention 36

Customer Retention Shopify Customer eCommerce 36

Kissmetrics

JUNE 29, 2021

An important piece of the puzzle is a business’s ability to measure its customer acquisition cost. In the digital marketing realm, this is often referred to as “CPA” or “ cost-per-acquisition.”. You should know how much you need to spend to acquire a customer. Without a customer, you don’t have a business.

Customer 276

Customer Social Media Customer Retention eCommerce 276

Omnisend

JANUARY 10, 2024

But once they’ve become your customers, their needs would revolve around your brand caring for them. Abandoned cart emails : Abandoned cart emails help you with customer retention and also help to boost your conversion rates. You send them when customers abandon their carts before completing the purchase.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

Retail TouchPoints

FEBRUARY 7, 2024

Gamification refers to the incorporation of game design elements and principles in non-gaming environments. It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Focus on customer retention. That is where gamification comes in.

Retail 284

Retail Games Clothing Customer Retention 284

Groove

OCTOBER 7, 2022

Increase Customer Retention. By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time. Give both the referring customer and the newly subscribed customer a reason to participate in the referral program. Provide Incentive.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

365 Retail

AUGUST 5, 2022

Employees should use tools that will allow them to merge PDFs if there are multiple helpful PDF files to send to customers. This will help them to reduce file size and send one useful PDF file that customers can refer back to during the process. Providing customers with any helpful information will likely be warmly received.

Customer Loyalty 111

Customer Loyalty Improvements Customer Social Media 111

Ecommerce Platforms

AUGUST 29, 2022

Ideal for creating a range of loyalty rewards for customers, Growave is a fantastic tool for customer retention and boosting order value. For instance, you can reward customers when they refer customers to you, or just give points to repeat buyers. Excellent wish list function for repeat customers.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Groove

OCTOBER 7, 2022

Increase Customer Retention By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time. Provide Incentive Give both the referring customer and the newly subscribed customer a reason to participate in the referral program.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

GetElastic

DECEMBER 25, 2019

If you’re thinking “Hey, it seems challenging to create a retention marketing strategy. How to Enable Your Retention Marketing Strategy. To develop a customer retention strategy, you first have to understand your potential customers. Lost customers : Those who no longer shop with you. We’ve got you covered.

Customer Retention 124

Customer Retention Marketing Shipping Costs Clothing 124

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Subscription businesses get to profit from recurring purchases, and customers benefit from long-term savings and convenience. Increased Customer Retention.

Subscription 102

Subscription Customer Retention Marketing Payment Services 102

Smile.io

OCTOBER 25, 2023

Launch your loyalty program in minutes LAUNCH A BRANDED LOYALTY PROGRAM FOR YOUR ECOMMERCE BRAND Get Started How to set up a loyalty program Through a Smile loyalty program , you can offer rewards, discounts, or other incentives as a way to acquire, engage, and most importantly retain customers. Engaging with your store on social media.

Shopify 71

Shopify Social Media Blog eCommerce 71

Omnisend

MAY 14, 2021

The ecommerce journey refers to the path of interactions one travels with your brand, from discovery to purchase to (ideally) a cheerleader. Simply put, the ecommerce customer journey is the actions that people take at each stage of the customer lifecycle. Pump out some “how to” videos to assist customers with complex problems.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Customers are four times more likely to purchase your products if a friend referred them.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Gabrielle Policella 5.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Customers are four times more likely to purchase your products if a friend referred them.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

SEPTEMBER 20, 2022

At Smile.io, we define a loyalty program as a tool that rewards customers that interact with your business. Loyalty programs allow brands to offer rewards, discounts, or other incentives as a way to aquire, engage, and most importantly retain customers. What is a Repeat Customer and Why are they Profitable?

Customer Retention 46

Customer Retention Shipping Costs Social Media Reference 46

Smile.io

MARCH 7, 2022

You have little control over what type of customers you aquire. But if your brand advocates are doing the referring, then they have a good idea of what your brand is all about and are likely bringing in the right kind of people! Are you looking for short-term customer acquisition or long-term customer retention?

Shipping Costs 76

Shipping Costs Payment Services Reference Customer Retention 76

Omnisend

MAY 18, 2021

Cannabidiol (CBD) refers to the legal and non-psychoactive counterpart of THC—the chemical that causes psychoactive effects in marijuana. Appeal to your customers and ensure a high customer retention rate by utilizing marketing automation. Utilize Social Media and Paid Ads. What Is CBD Ecommerce?

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Smile.io

NOVEMBER 15, 2023

  💗 “Customer loyalty is a desired consumer behavior where customers will continue to make repeat purchases and choose the brand over competitors due to a positive perception or relationship.”  ”  On the other hand, customer retention is more closely tied to consumers' actions.

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Smile.io

APRIL 14, 2020

By displaying these reviews on their homepage, Jimmy Joy appears authentic which is a great way to start building relationships with new customers to grow their customer base. Teal Poppy Boutique has overcome this challenge to grow their brand by communicating to customers in multiple different ways.

Social Media 85

Social Media Clothing Subscription B2B 85

Smile.io

APRIL 14, 2020

By displaying these reviews on their homepage, Jimmy Joy appears authentic which is a great way to start building relationships with new customers to grow their customer base. Teal Poppy Boutique has overcome this challenge to grow their brand by communicating to customers in multiple different ways.

Social Media 85

Social Media Clothing Subscription B2B 85

Smile.io

SEPTEMBER 11, 2023

Just as you do with email marketing or social media, you need to test and adjust your loyalty program to fit your customers’ needs. Oatopia runs bonus points campaigns to increase customer retention. Offering incremental rewards caters to different types of customers.

Customer 46

Customer Shipping Costs Events Reference 46

lateshipment

AUGUST 13, 2021

Understand where you get the most customers from—organic search, paid social media promotions, email marketing, and social media channels. It’s also about creating a memorable store experience for the consumers, so they’re pulled towards making a purchase and referring them to their friends.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Smile.io

SEPTEMBER 6, 2023

In order to combat all the increased competition many nutrition and supplement companies are looking at implementing a customer retention strategy through loyalty programs. Before you even purchase, those 500 sign-up points amount to $5 off on your first order alone, giving customers a reward they can use on their first purchase.

Subscription 80

Subscription Social Media Shipping Costs Reference 80

Smile.io

FEBRUARY 23, 2022

Customer Retention Rate (CRR) A high customer retention rate is the ultimate goal of loyalty marketing. CRR measures how many customers you retain over a period of time. It is the percentage of your loyal customers who have shopped with you before during a predetermined period of time.

Marketing 73

Marketing Customer Loyalty Customer Retention Social Media 73

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 73

Customer Retention Customer Social Media Merchant Services 73

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

retailnext

SEPTEMBER 4, 2019

Optimize webpages, social profiles, blog posts and emails to allow shoppers and customers faster channels to offer their reviews. Things like properly set-up website badges are optimization strategies that help refer customers to your social media pages as well as Amazon or other online platforms.

Customer 69

Customer Social Media Retail SEO 69

Lemonstand

NOVEMBER 1, 2018

If they like your products and enjoy interacting with your website or your team, they’re going to recommend you to their friends and family, and even their followers on social media. That means you only have to grant discounts or pay commissions when your customers’ friends actually make a referred purchase.

eCommerce 54

eCommerce Social Media Reference Subscription 54

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

AUGUST 25, 2023

Community members can earn points for completing a variety of different actions, including signing up in the first place, completing a purchase, or following on social media. Not only does unlock more prestigious benefits, but the perceived status is a reward in itself for Swarovski’s most privileged customers!

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

Omnisend

FEBRUARY 22, 2021

Gorgias , a widely used CX tool within the Shopify community, lets you centralize all of your customer touchpoints—social media posts and likes, onsite chats, email support, response to an SMS—into one panel. Most people will have a positive reaction to such messages, and they can go a long way to earning their loyalty.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

Korona

MARCH 2, 2023

Retail businesses should sell on Pinterest for several reasons: High conversion rates : Pinterest has higher conversion rates than other social media platforms. According to a report by Hootsuite, the average order value for sales referred by Pinterest is $50, higher than any other social media platform.

POS 52

POS Food and Beverages Retail Beauty and Health 52