Payoneer

OCTOBER 22, 2018

Recently, T-Mobile launched a fresh new initiative to improve their customer service. The irony of T-Mobile’s “new” way of doing customer service is that they are returning to the good old days of human connection – removing complicated phone trees and bots and putting humans front and center in their customer communications.

Customer 36

Customer Multi-channel Omnichannel Department Stores 36

Steve Dennis

JANUARY 9, 2018

The department store space is a great example. We can also expect to see more small format stores as a way to cost effectively extend customer reach and further penetrate key customer segments. Regardless, clearly in-store technology must evolve to support this rapidly evolving world. Omnichannel is dead.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Retail TouchPoints

JANUARY 13, 2021

Even retailers earning high marks for omnichannel enablement remain far from invincible, however, and others can build and even improve on what has already been done. Any retailer can stand out by meeting shoppers’ needs across channels, especially in aspects where others are falling short.

Other 248

Other Customer Experience Omnichannel Customer 248

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

MAY 5, 2021

As factors like in-store food samples and style assistants may come back into fashion, some pandemic-inspired changes will likely remain — such as the demand for curbside service and app-centric communications with customers. To meet these new customer expectations, retailers must deliver a seamless online and offline experience.

Multi-channel 197

Multi-channel Retail Technology Sporting Goods 197

ROI Revolution

AUGUST 5, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. When it comes to large retailers and department stores, 58.2% increase over 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. Last year, low prices and the ability to purchase online were the top concerns for customers. Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JULY 1, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2022

The COVID-19 pandemic has sparked a true customer transition to digital. Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. are seeing customers be less willing to pay full price. in 2022 to make up 16.1% eMarketer).

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JUNE 1, 2021

Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace. In light of the COVID-19 pandemic, 70% of brand decision-makers say they had to reprioritize their marketing channels or rethink their channel strategy.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

NOVEMBER 4, 2021

Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike. Last year, shoppers 1) were more frivolous about their discretionary spend than usual and 2) shopped online more than in stores much more than usual. How did it happen? billion in 2020. September 9.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Facebook and Google channels drove growth several times that of online stores. Additionally, customers leave far more reviews beginning in November and through the new year. Taking time to respond with solutions to issues shows potential customers that your business cares about its customers. September 9.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Online sales for Kohl’s were up 41% in 2020, with 40% of online orders picked up in-store. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. increase over 2019.

eCommerce 78

eCommerce Social Media Payment Services Payments 78

ROI Revolution

MAY 6, 2021

of CMOs have observed an increase in customers’ openness to new digital offerings introduced during the pandemic, with nearly 60% also seeing customers do more digital research before purchasing. are seeing customers be less willing to pay full price. Omnichannel retailers Kohl’s and Nordstrom Inc. to a record 10.3%.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

APRIL 8, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Online sales for Kohl’s were up 41% in 2020 , with 40% of online orders picked up in-store. Social media has also proved itself as an extremely viable channel for ecommerce brands – especially for impulse purchases. saw significant online growth last year, as well.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136