Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Chat transfer: Allow agents to transfer messages to another employee. Let’s dive in. Go to the top.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace. In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers.

Live Chat 104

Live Chat eCommerce Platforms Customer Multi-channel 104

Ecommerce Platforms

JANUARY 15, 2023

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace. In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers. Olark Chat widget.

Live Chat 104

Live Chat eCommerce Platforms Customer Multi-channel 104

Ecommerce Platforms

JANUARY 2, 2023

Tidio Chat. Tidio is another live chat and AI chatbot combo built to wow. With its drag-and-drop visual editor, you can create basic chat flows in just five minutes. Elicit customer feedback with quick in-conversation surveys. Tidio Chat also boasts a simple Shopify integration that you download from the app store.

Shopify 118

Shopify Live Chat Shipping Costs Download 118

Ecommerce Platforms

JANUARY 11, 2023

Pre and post-chat surveys (default only on Starter). You’ll have full access to all website, app, direct chat link, and email channels, as well as Facebook Messenger for customer service. You can create custom pre-chat and post-chat surveys and ticket forms. Canned responses. Inactivity messages.

Live Chat 104

Live Chat Multi-channel Management Customer 104

Ecommerce Platforms

JANUARY 11, 2023

Pre and post-chat surveys (default only on Starter). You’ll have full access to all website, app, direct chat link, and email channels, as well as Facebook Messenger for customer service. You can create custom pre-chat and post-chat surveys and ticket forms. Canned responses. Inactivity messages.

Live Chat 104

Live Chat Multi-channel Management Customer 104

Ecommerce Platforms

AUGUST 22, 2022

In addition, Richpanel boasts integrations with top ecommerce platforms like: Shopify Magento WooCommerce. These integrations allow you to use Richpanel regardless of the ecommerce platform, and without having experience with API development. You can’t access the Free plan with ecommerce platforms outside of Shopify.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Ecommerce Platforms

DECEMBER 27, 2021

There’s a knowledge base for reference to valuable information, a series of customer feedback surveys, and extensive reporting tools. You’ll also unlock things like Live Chat and WhatsApp integrations. You can also connect LiveChat with HelpDesk, which is the tool created by Live Chat for email management.

eCommerce 104

eCommerce Live Chat Multi-channel Technology 104

Ecommerce Platforms

JANUARY 11, 2023

You also get full HD video and audio quality, screen sharing, and live social media streaming. Pro: $24 per month for 15 hours of separate content, everything in standard, as well as live call-ins, unlimited transcriptions and live chat support. Live chat functionality for service. Lots of streaming options.

Webinar 197

Webinar Live Chat Multi-channel Events 197

Ecommerce Platforms

JANUARY 11, 2023

You also get full HD video and audio quality, screen sharing, and live social media streaming. Pro: $24 per month for 15 hours of separate content, everything in standard, as well as live call-ins, unlimited transcriptions and live chat support. Live chat functionality for service. Lots of streaming options.

Webinar 196

Webinar Live Chat Multi-channel Events 196

Ecommerce Platforms

JANUARY 27, 2022

Plus, you can also create and issue customer feedback surveys, in case you need to get a feel for your clients’ sentiment towards you. You can use the analytics and guidance on Gorgias to deliver an immersive shopping experience for your visitors, and unlock sales from support via live chat, social media, and even SMS text.

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104

Omnisend

MAY 24, 2023

Integrations : Omnisend supports smooth integrations with almost all popular ecommerce platforms including Shopify, Shopify Plus, BigCommerce, WooCommerce, and Wix. Every customer can enjoy 24/7/365 email and live chat support. With Moosend, all plans get email and chat support. Moosend doesn’t offer this service.

Live Chat 78

Live Chat Shipping Costs Shopify eCommerce 78

Ecommerce Platforms

AUGUST 24, 2020

79% of consumers say that they now prefer live chats to calling a business for support. The only problem is that adding live chat software to your site isn’t always easy. Userlike is a live chat software specifically designed to integrate with your existing website or eCommerce technology.

Live Chat 104

Live Chat Payment Services Improvements Technology 104

Ecommerce Platforms

OCTOBER 28, 2021

Sometimes referred to as Listing pages, you'll also see them called Category or Collection pages depending on your ecommerce platform. Many ecommerce platforms like Shopify , WooCommerce, and BigCommerce ask you to create collections on the backend of your website, where you add multiple products to a named group.

Payment Services 245

Payment Services Merchant Services Payments eCommerce 245

Ecommerce Platforms

MARCH 9, 2021

One of the biggest brands in the world for helpdesk technology, Zendesk holds around 72% of the current market , as well as 15% of the live chat market too. Zendesk is s full helpdesk and live chat solution designed to help companies manage better customer service. Help Scout. LiveAngent.

Live Chat 104

Live Chat Social Media Management Marketing 104

Ecommerce Platforms

MAY 5, 2023

The solution has a unique “Replica Replay” feature, which mimics everything that happened during the live event. This means surveys, product offers, and chat messages will all appear at the same point as they did in your live presentation. WebinarJam Cons ? WebinarJam Pros ?

Webinar 104

Webinar Live Chat Payment Services Presentation 104

Ecommerce Platforms

JANUARY 24, 2023

Yotpo integrates with various ecommerce platforms to seamlessly slot into your existing tech stack and does have a robust integration network with other ecommerce marketing tools. You can ask customers to complete specialized actions to redeem rewards, like completing a survey or filling out a demographics profile.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Ecommerce Platforms

MAY 18, 2021

LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time. Shopify (and other eCommerce platforms). You can also create your own knowledge base for your website, enable live chat, and route conversations to the most appropriate agents.

Social Media 210

Social Media Live Chat SEO Management 210

Ecommerce Platforms

FEBRUARY 10, 2023

So, in a nutshell, Pipedrive is a cloud-based sales CRM and management solution that provides the tools you need to: Plan your sales campaigns Monitor the progress of sales deals Follow up leads Offer your customers live chat support Generate reports to track individual and team targets and assess sales data …and much more!

Live Chat 104

Live Chat Document Management Improvements 104

Ecommerce Platforms

MARCH 18, 2022

Plus, HubSpot also allows you to collect customer feedback via surveys. HubSpot’s extensive offering provides access to a range of capabilities for omnichannel connectivity too, so you can reach out to your customers through everything from WhatsApp to live chat. Satisfaction surveys for behind-the-scenes insights.

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

Omnisend

JUNE 7, 2023

According to a recent survey, 70% of consumers said they sign up to receive SMS marketing messages. Since Omnisend is focused on ecommerce businesses, it has seamless integrations with most ecommerce platforms. Besides ecommerce platforms, Omnisend also has a wide range of integrations with other marketing channels.

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88

Groove

OCTOBER 7, 2022

Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. Does your subscription program include a members-only forum or live chat feature? eCommerce Integrations. Loyalty & Rewards Programs.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Omnisend

DECEMBER 14, 2023

Ecommerce apps are software tools and applications that allow you to create, manage, and grow your online store. They’re add-ons or plugins you install on your ecommerce platform to enhance functionality and performance. These include email, live chat, phone, social media, and more.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Groove

OCTOBER 7, 2022

Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. Community Does your subscription program include a members-only forum or live chat feature?

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Ecommerce Platforms

MAY 11, 2020

Webinars: You can host webinars (either free or paid), which are scheduled in advanced or delivered live, and you can share replays. Messaging: Podia's built-in live-chat tool enables students to communicate with you directly. Set student quizzes and surveys. Podia's integrated live-chat is exclusive to Podia right now.

Live Chat 165

Live Chat PayPal Webinar Presentation 165

Smile.io

MARCH 2, 2022

Blog Alex McEachern Surveys One of the easiest ways to get customer feedback online is from surveys. Post Purchase Customer Satisfaction Surveys One of the most obvious times to ask for customer feedback is after they make a purchase. A net promoter score survey from Urban Outfitters.

Customer 71

Customer Live Chat Social Media Customer Loyalty 71

Ecommerce Platforms

MARCH 15, 2021

You can even pair these surveys with recent orders to get even more detailed insights into customer satisfaction. You’ll also receive one-click installation plugins as well as live chat and email support. On top of that, you'll also get the ecommerce analytics toolkit, which includes: The real-time dashboard.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. Live chat: Embedding live chat into your website ensure you can connect with customers on the messaging platform they love most.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Omnisend

JULY 12, 2023

Promotions or special offers Order or shipping updates As a part of automation series like cart abandonment SMS Presenting new product launches Sending customer surveys Bulk text messaging gives you a chance to broaden your customer reach in a short period. Yotpo recently acquired the platform and boasts a customer base of 90,000 users.

Shipping Costs 78

Shipping Costs eCommerce Live Chat Omnichannel 78

Ecommerce Platforms

DECEMBER 3, 2018

Basically, the solution takes advantage of real-time co-viewing technology on live chat to power interactive customer engagement. Its chat window can even share images and videos from customers directly to agents in case they have questions about a product. But the simple truth is- nothing beats live chat.

Live Chat 128

Live Chat eCommerce Customer Shopping Carts 128

Omnisend

MAY 24, 2023

With its feature-rich free plan, Omnisend is one of the best ecommerce platforms and a top alternative to Campaign Monitor if you are on a tight budget. mo Web push notifications, signup forms, landing pages 1. ActiveCampaign G2 rating: 4.5/5 5 Shopify rating: 4.5/5 That said, ActiveCampaign doesn’t offer a free plan.

Live Chat 88

Live Chat Shopify Multi-channel Channel 88

Omnisend

MAY 30, 2023

5 Brevo is a powerful platform with email, SMS, live chat, chatbot, as well as WhatsApp marketing capabilities. While Brevo bases its pricing on the number of monthly emails, CM Commerce draws from the number of subscribers on your list. However, phone and live chat support is only available with top-tier plans.

Live Chat 88

Live Chat Shipping Costs Channel Marketing 88

Omnisend

MAY 30, 2023

Both Omnisend and SMSBump are built for ecommerce businesses and integrate with popular ecommerce platforms , such as Shopify , Shopify plus, WooCommerce and BigCommerce. You can use the feature to collect survey responses, additional feedback, and to run contests. Here’s an example.

Shipping Costs 88

Shipping Costs Multi-channel Live Chat Shopify 88

Ecommerce Platforms

MARCH 4, 2023

Plus, there are a ton of customization options available, so you can make sure your chat app blends with the branding and themes for your website. Live Chat also comes with access to valuable analytics and insights about customer service and team performance, so you can optimize over time.

Shipping Costs 104

Shipping Costs Payment Services Live Chat Books 104

Ecommerce Platforms

APRIL 1, 2022

You’ll get unlimited email sends, customizable templates, tracking and reporting features, A/B testing, and eCommerce marketing tools. Constant Contact integrates with your eCommerce platform to sync your contacts and send emails based on their consumer habits and activity. Plus, you can register up to three users. Sendinblue.

Marketing 104

Marketing Live Chat Social Media Mobile 104

Ecommerce Platforms

MARCH 3, 2023

Hopefully, by the end of this review, you'll better understand whether Shopify is the right ecommerce platform (or not!) Shopify is the best ecommerce platform available for UK businesses (at the time of writing). Shopify’s customer service includes 24/7 live chat, phone, and email on all Shopify plans.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. But is it the only platform that offers these features? Looking for more similar tools?

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78