Forrester eCommerce
JUNE 12, 2020
Developer security champions are members of the development team that can translate application security into a language that the rest of the developers can understand. These champions embed application security knowledge where it’s needed most: with the dev team. Earlier this week, I spoke with the members of Forrester’s Security & Risk Council about developer […].
Retail TouchPoints
JUNE 12, 2020
It’s safe to say that the retail industry is going through a revolution. In the world of e-Commerce, Amazon is continually seen as the industry leader, but recently Google has been flexing its retail muscles by opening its shopping platform to advertisers. By capturing users in the research phase and allowing retailers to use valuable consumer data throughout the consumer journey, Google has increased its value proposition for both retailers and users by creating a friction-free experience, thus
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Forrester eCommerce
JUNE 12, 2020
We’ve pulled together a collection of Forrester's research that will enable our clients to support their remote workforce with the best possible employee experience.
Retail TouchPoints
JUNE 12, 2020
It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester eCommerce
JUNE 12, 2020
We’ve pulled together a collection of Forrester's research that will aid our clients in supporting their employees in this “adjusted normal” and maintain employee engagement.
Retail TouchPoints
JUNE 12, 2020
Following a 16-store pilot of curbside pickup, Sam’s Club is rolling out the service to all of its 597 locations. The offering, which includes a same-day pickup option, will be free to Sam’s Club Plus-level members and will be offered at no cost to all members for a limited time. “While free Curbside Pickup is a new Plus member benefit, we recognize all of our members are looking for contact-free shopping options as part of the current environment,” said Lance de la Rosa, COO of Sam’s Club in a
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Retail TouchPoints
JUNE 12, 2020
Tailored Brands may have to file for bankruptcy if the COVID-19 crisis continues, according to a filing with the SEC. The retailer posted a sales drop of 60.4% during Q1 2020, and unlike many other retailers that made up some of the difference with e-Commerce growth, its online sales, including rentals, fell 31.9%. The retailer also reported a same-store sales increase of 2.4%. in February.
Forrester eCommerce
JUNE 12, 2020
Last Friday’s news of a drop in the unemployment rate to 13.3% and an increase of 2.5 million in employment was unexpected good news (see the US Bureau of Labor Statistics’ (BLS) recent Employment Situation Summary). The US stock market promptly rallied, and on Monday, June 8, the S&P 500 Index surpassed the level at […].
Retail TouchPoints
JUNE 12, 2020
A new partnership with Instacart will allow Staples U.S. Retail to offer same-day delivery from more than 1,000 stores. Shoppers will be able to select from home office and back-to-school items, as well as cleaning supplies and PPE to accommodate increased safety needs stemming from COVID-19. “As we navigate the next chapter of our new normal together, we have an increased responsibility to provide our customers a safe, clean shopping environment, whether they are coming into our stores, picking
Forrester eCommerce
JUNE 12, 2020
To give you insights on the state of voice-of-the-customer (VoC) and customer experience (CX) measurement programs, my colleague Faith Adams and I are collaborating on a new piece of research. It will feature insights from our new State of VoC & CX Measurement Programs, 2020 survey, which is live now! If you are involved in your […].
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
RetailDive
JUNE 12, 2020
The retailer saw e-commerce soar 300% while stores were closed due to the pandemic, but losses were exacerbated by higher online fulfillment costs.
Forrester eCommerce
JUNE 12, 2020
To continue to offer insights and guidance about voice-of-the-customer (VoC) and customer experience (CX) measurement programs, my colleague Maxie Schmidt and I are collaborating on new research. It will feature the results of our new State of VoC & CX Measurement Programs, 2020 survey. If you are significantly involved in your company’s VoC and/or CX measurement […].
TalkingRetail
JUNE 12, 2020
Spar Scotland today (12 June) launches a new online football campaign. The retailer, working with the Scottish FA (SFA), has designed a competition where a signed shirt can be won, as well as a Q&A with Scottish Women National Team player Lana Clelland, fact sheets, football challenges, quizzes, and many more activities. The Spar Footie Challenge, This story continues at Spar Scotland unveils online campaign.
Forrester eCommerce
JUNE 12, 2020
(Kara Hoisington, Mark Baizen, and Daniel Hong contributed to this blog.) Forrester just finished a customer service exec roundtable discussion on how companies and customer service organizations are weathering the COVID-19 storm. The insight-rich conversation presented an open forum for these 22 execs to share their victories and challenges during this time.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
RetailDive
JUNE 12, 2020
The retailer expanded its curbside services and added drive-by party products to its offering as it navigates a market defined by a pandemic.
Omniconvert
JUNE 12, 2020
We have had an amazing week here at Omniconvert with our new product launch for Reveal. Yesterday did not make. The post The eCommerce Growth Show Ep.8: Linda Bustos @ElasticPath – Closing the experience gaps in the “new normal”? appeared first on ECOMMERCE GROWTH Blog.
Salsify
JUNE 12, 2020
Ecommerce adoption has exploded recently, with analyses forecasting a near 20% growth in U.S. ecommerce sales by the end of 2020. This growth has also correlated with the rise in new online retailers. New brands have come to prominence in prior economic crises , and it appears to be happening once again with platforms like Chewy, Drizly, and Instacart becoming name brands seemingly overnight.
TalkingRetail
JUNE 12, 2020
Aldi has extended its trial of on-demand grocery deliveries to the capital, launching with Deliveroo in Camden. The supermarket, which first started offering an on-demand delivery service last month, has decided to extend the trial after a successful start in eight stores across the Midlands. Customers will be able to order from around 200 essential.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Technology Review
JUNE 12, 2020
Over a third (31%) of marketers working in the retail sector say that a ‘lack of clear ownership’ is their biggest challenge when building digital experiences. That’s according to new research from CMS provider, Magnolia.
TalkingRetail
JUNE 12, 2020
Saputo Dairy UK’s Davidstow Cornish cheddar has partnered with Classic FM’s afternoon programme to host a virtual cheese-tasting session on Facebook Live. The virtual tasting video saw Davidstow head cheese grader Mark Pitts-Tucker and programme presenter Anne-Marie Minhall discuss their love of classical music while sampling Davidstow cheddars, talking through the distinct characteristics of each.
RetailDive
JUNE 12, 2020
Campaigns led by Black entrepreneurs are pushing retailers and brands to take action beyond their "Black Lives Matter" social media posts.
TalkingRetail
JUNE 12, 2020
Scottish Grocers’ Federation is putting the Scottish government under pressure to reconsider the decision to close the Covid-19 Small Business Grant Schemes for new applications on 10 July 2020. The SGF has written to Fiona Hyslop, cabinet secretary for economy, fair work and culture, to emphasise the importance of the continued availability of these business.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
RetailMinded
JUNE 12, 2020
When it comes to showing your appreciation for good service and pleasant customer experience, offering a gratuity is viewed in different ways depending on where in the world you are. While it’s not only customary, but required by law in some countries, in others, it risks causing grievous offence. . This means that tipping can cause something of a conundrum for travelers.
TalkingRetail
JUNE 12, 2020
Co-op has reported a surge in demand for its £3 face-coverings range, which has quickly become the fastest-selling items across its stores. The convenience retailer began selling the non-medical graded face coverings at the end of May in all of its 2,600 stores and they have become the most in-demand items, outselling Co-op milk, eggs. This story continues at Co-op sees surge in demand for face coverings range.
Kibo
JUNE 12, 2020
With the UK Prime Minister telling customers to shop for food online on March 23 , we, at Waitrose , experienced extreme spikes in demand very early in the pandemic. While meeting demand proved to be challenging, we were able to quickly pivot our messaging and online experience using personalization. Through personalization, Waitrose has implemented a variety of message slots that we rotate for specific times, locations, and customers to help us cope with this unprecedented demand.
TalkingRetail
JUNE 12, 2020
The NFRN is urging its members to register for the exclusive promotion it is running with the Daily Mail alongside the publisher’s new Golden Wallets initiative. Daily Mail and Mail on Sunday readers can win up to £25,000 in the Golden Wallets promotion throughout June, while there are £500 cash prizes for retailers displaying supporting. This story continues at NFRN urges members to register for the Mail’s Golden Wallets promotion.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
Retail Technology Review
JUNE 12, 2020
COVID-19 continued to reshape the retail landscape in May, as consumers acclimatised to the enforced shift of shopping online.
TalkingRetail
JUNE 12, 2020
A package of support to help high streets to get back on their feet has been unveiled today (12 June) by the government. The High Streets Task Force will provide access to tools, training, information and advice for high streets across England as part of the government’s efforts to get shops back in business safely. This story continues at Government launches extra support for recovery of high streets.
RetailDive
JUNE 12, 2020
Digital comps in Q1 grew 70%, and e-commerce accounted for 54% of total revenue in the quarter, buoying the retailer through the pandemic.
TalkingRetail
JUNE 12, 2020
A surge in electric vehicle charging device installations means they now outnumber petrol stations by more than two to one, new figures reveal. Data from the Department for Transport shows there were 17,947 devices in the UK as of 1 April, 6,300 more than a year earlier. This compares to around 8,000 petrol stations. The. This story continues at Electric vehicle charging devices outnumber petrol stations.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
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