Mon.May 07, 2018

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Amazon Prime, a loyalty program by any other nameā€¦

Forrester eCommerce

A few weeks ago, Jeff Bezos revealed in the annual shareholder letter that Amazon Prime now has over 100M members. But even more noteworthy than its size is its revenue impact. In 2017, Amazon shipped more than $5B items through Prime. Now, Amazon Prime isn’t like other loyalty programs you see in the marketplace. For […].

Other 240
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Navigating Seasonal Products By Customer, Not Calendar

RTP blog

By Justin Bougher, SiteSpect Weather and seasonal changes can have a big impact on retail sales and the type of products that see the most success. However, not all consumers across the U.S. will react to shifts in weather in the same way. In fact, a recent NRF report noted that just an 8-degree drop in temperature in mid-April will have a different impact on sales of bicycles, grills and outerwear in Phoenix (where bicycles and outwear interest grows), than it will in Chicago (where bicycle sal

Customer 150
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CIOs Must Use EAs To Be Successful In Their Digital Transformations

Forrester eCommerce

The demand for exceptional digital and customer experiences is exposing the constraints of existing technology organization practices. The people, processes, governance structures, and technology of the technology organization must change to drive and enable business success. CIOs need help, and enterprise architects (EAs) are best placed to influence and guide these digital transformations (see my […].

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Shopify Lite Review: How It Works and When You Should Be Using It

Ecommerce Platforms

The Shopify Lite plan is not only inexpensive, but it allows you to create a simple ecommerce store within minutes. That sounds like a pretty great deal, right? Well, it depends on the situation. For most online stores I'd recommend some of the regular Shopify pricing plans , considering you receive a full online store and shopping cart, and the features are far more robust for scaling up.

Shopify 158
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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HaiDiLao Cooks The Competition With Memorable Customer Service

Forrester eCommerce

How to differentiate your brand in highly competitive markets, especially when competitors promptly copy anything that works? Learn from HaiDiLao, Chinaā€™s most popular chain of hot-pot restaurants. HaiDiLao evokes positive emotions from customers with memorably crafted human interactions. The company empowers its staff to personalize experience delivery as customers or scenarios demand.

Customer 210
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Advanced Email Segmentation: Building Blocks of Email Targeting

Klaviyo

The post Advanced Email Segmentation: Building Blocks of Email Targeting appeared first on Klaviyo.

Blog 100

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What Makes a Good Story?

Rishi Rawat

Of the 7 conversion triggers, I obsess over Story is probably the most powerful. But, what is Story? Story is the emotion we evoke in the mind of the audience. The difference between an average and good story is 512x. Let me illustrate with a story. A sales guy has been working at a mattress store for 5 years. Like most brick and mortar businesses his store is facing margin pressures and diminishing foot traffic.

Arts 70
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Learn How To Elevate Digital At Forresterā€™s Digital Transformation Forum Mumbai 2018

Forrester eCommerce

While the idea of digital has been around for years now, Indian firms are still at the beginner stage of digital maturity. Letā€™s face it ā€“ being digital is hard, especially for executives who are yet to come to terms with transformative impact it has on their organization. Forresterā€™s Digital Transformation forum is Indiaā€™s flagship […].

Customer 186
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GDPR and Beyond | How Data Privacy is Reshaping the Digital Economy

FastSpring

The impending General Data Protection Regulation (GDPR) deadline is a hot topic on everyoneā€™s mind these days. However, these regulations are a small step forward in the data privacy movement.

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Microsoft Build 2018: Top Five Takeaways

Forrester eCommerce

Itā€™s a busy week with Digital Transformation Forum kicking off in Chicago tomorrow, but I managed to slip in a quick trip to Seattle to this yearā€™s Microsoft Build developer conference. Itā€™s hard to believe itā€™s been four years since Satya Nadella took over as CEO, but time flies. We detected early on in Satyaā€™s […].

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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3 Ways Brands Sabotage their Product Content ROI

Profitero

Great product content is a dual-threat weapon for accelerating your online sales. On one hand, it boosts traffic to your product pages by influencing where a product shows up in search. On the other hand, it influences conversion by providing the information consumers need to compare alternatives and justify decisions. As an example: Profitero worked with a leading food manufacturer to enhance content for two of their leading brands.

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Introducing Forresterā€™s Asset Intelligence Model (AIM) For Asset Management

Forrester eCommerce

During my presentation at RSA Conference 2018 this year, I discussed what I refer to as the ā€œHeisenberg Uncertainty Principle of Asset Management,ā€ which states that itā€™s impossible to maintain an asset inventory list in a constantly evolving environment. Think of it this way: Your IT infrastructure is probably a lot like a giant jelly […].

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Guide to international SME eCommerce expansion step 2: Planning

TradeGecko

In the age of globalization, expanding your SME eCommerce business into multiple international markets is highly desirable. But knowing where to start and how to make sure youā€™re breaking into the right markets is not always familiar.

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Measuring personalization: Moving beyond campaign-centric metrics

Sailthru

In an era of Ubers and Instacarts, we are accustomed to getting what we need on demand. While this has brought great benefits to our personal lives, this mindset can be counterproductive in business management. Currently, every technology offers a dashboard purporting ā€œinvaluable insights,ā€ but all too often these are simply visualizations of convenient, surface metrics.

Channel 60
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbrokerā€™s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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3 Ways B2B Brand Manufacturers are Tackling the Digital Shift

Salsify

Seventy-five percent of B2B buyers find it more convenient to buy online than from a sales rep, according to Forresterā€™s Death of a B2B Salesman report. As B2B buyers are increasingly shifting away from traditional purchase paths, they expect an experience similar to consumer shopping:mobile and self-service. With business e-commerce in the US projected to exceed 1.2 trillion dollars by 2020 , the pressure is on to capture this growth and bring digital transformation into B2B go-to-market operat

B2B 60
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Magento & Magento 2 Customers: Improved Integrations for Multi-Store Instances

Klaviyo

The post Magento & Magento 2 Customers: Improved Integrations for Multi-Store Instances appeared first on Klaviyo.

Magento 70
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How to Prevent Theft As a Wireless Retailer

iQmetrix

The following blog was written by iQmetrix Integrated Partner, Envysion and outlines how managed video solutions can combat fraud and mitigate loss for cell phone stores and repair shops. Scanning the customers in your storefront, butterflies stir in your stomach as you consider the likelihood that one customer at this very moment could be attempting to commit fraud.

Retail 35
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Scalefast Wins Two Stevie Awards for Company of the Year

ESW

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardizedā€“ā€”until now. Forresterā€™s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Red Dawn: The Chinese Assault on the U.S. Amazon Marketplace

Etail Solutions

Itā€™s not unlike an invasion. Over 1-million new sellers joined Amazon marketplaces around the world last year, according to Marketplace Pulse. Thatā€™s around two every minute! Itā€™s estimated that one-third of these sellers are located in China ā€“ and theyā€™re infiltrating the lucrative, free-spending U.S. market with steadily increasing success. Is Amazon Giving Chinese… The post Red Dawn: The Chinese Assault on the U.S.

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Select Customers

Dynamic Yield

The post Select Customers appeared first on Dynamic Yield.

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Hereā€™s How to Rank for Multiple Keywords with One Piece of Content

Kissmetrics

Keyword targeting is dead. Algorithm changes such as Googleā€™s RankBrain have all but killed your ability to rank well using keyword targeting. I bet youā€™re wondering why Iā€™m about to talk about ranking for keywords then, right? Well, thereā€™s a difference between using keywords and targeting keywords. Keywords are just phrases that people type into search boxes to describe what theyā€™re looking for.

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Do You Struggle with Poor Product Content? Youā€™re Not Alone

ItemMaster

Thereā€™s a major problem in the CPG industry that is causing headaches for just not manufacturers and retailers, but also (and most importantly) for consumers: product content, poor product content. As the avenues through which brands and consumers interact steadily increase in number, manufacturers and retailers find themselves piecing together product images and product information from multiple sources in a effort to reach customers where they are; what most often results, however, is product

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, RomƔn Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. Weā€™ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.