Forrester eCommerce

JUNE 28, 2018

Introducing Our 2018 Now Tech On Unified Endpoint Management (UEM) We are excited to announce the publication of our Now Tech report on Unified Endpoint Management! Forrester clients frequently ask us how to balance employee productivity with management and security. Unified endpoint management, the successor of enterprise mobility management (EMM) and mobile device management (MDM), can help you do it.

Improvements 258

Improvements Customer Mobile Management 258

ROI Revolution

JUNE 28, 2018

Photos courtesy of Amazon.com. It has been nine years since Amazon made the decision to dip its toes into the private-label business waters, (in which goods are sold under the retailer’s name rather than that of an outside vendor) launching their first private-label brand, AmazonBasics. After a slow initial roll-out, AmazonBasics went on to see extraordinary growth due to the unexpected momentum they gained in one product category in particular– batteries.

Customer Loyalty 107

Customer Loyalty Other Customer eCommerce 107

Forrester eCommerce

JUNE 28, 2018

Amazon is Ready to Deliver Healthcare to Your Doorstep Today’s acquisition of Pill Pack further solidifies Amazon’s entrance to healthcare and amplifies their focus on rising healthcare costs and the need to deliver a better healthcare experience for consumers. Amazon already has many ways of interacting with consumers and a high level of stickiness among […].

Consumer 244

Consumer Customer Experience Customer 244

Canonicalized

JUNE 28, 2018

This article tries to be a complete practical resource on Magento Speed Optimization. It contains some very easy to implement recommendations to the most advanced ones. There is much talk about Magento using many resources and how difficult it is to work with. We're trying to debunk some myths and to show a different side of things. So let's break it down piece by piece!

Magento 93

Magento Article Recommendation eCommerce Platforms 93

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

JUNE 28, 2018

The recently published report, “The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018” report identified the 11 most significant players in this market: Aspect, CallMiner, Clarabridge, Cogito, Genesys, Invoca, Mattersight, NICE, OpenText, Tethr, and Verint. Based on our comprehensive criteria, Forrester identified CallMiner and NICE as Leaders in the space today.

Marketing 210

Marketing 210

Klaviyo

JUNE 28, 2018

The post AI-Powered Customer Lifetime Value appeared first on Klaviyo.

Customer 132

Customer Blog 132

Steve Dennis

JUNE 28, 2018

The moderate department store sector has been struggling for some two decades; first losing share to category killers and discount mass merchants, then to off-price retailers and now, increasingly, to Amazon. Since 2008, department stores’ share of total retail has sunk from 2.8% to about 1.7%. Over 1,000 stores have been shuttered during the past few years with more sure to follow.

Retail 76

Retail Department Stores eCommerce Workshop 76

Wiser

JUNE 28, 2018

Online data collection offers insight into the current marketplace and allows you to make data-driven decisions for your business. While no one would really disagree that online data collection is critical to success in eCommerce, its capabilities and limitations are not always clear. For retailers and brands to take action on data, they need to trust their data providers, as they may often have questions surrounding match rates and data quality.

Download 68

Download Online Retail eCommerce Retail 68

TradeGecko

JUNE 28, 2018

A dedicated approach to Customer Relationship Management (CRM) and well-planned internal communication processes are must-haves for any successful business. But did you know that supply chain automation can help improve communication on both fronts?

Supplies 60

Supplies Management Improvements Customer 60

Salsify

JUNE 28, 2018

To win online, you must have control over how your products are displayed on the digital shelf for every consumer. Brands and retailers know that content drives success in ecommerce, but getting it there is still a manual process. There is no “easy button” for updating your product content, and in many cases, retailers haven’t invested in the pathways necessary for both of you to succeed.

eCommerce 60

eCommerce Retail Consumer 60

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Lemonstand

JUNE 28, 2018

In addition to their thriving bricks and mortar retail locations, Dublin based coffee brand Third Floor Espresso (3FE) has been operating both an online retail store for consumers and a wholesale store for their B2B customers on LemonStand since 2016. Their expansion into selling weekly, biweekly and monthly subscriptions for fresh roasted coffee delivered to their retail customers and enabling online ordering for their growing wholesale business meant that they outgrew their previous eCommerce

Payment Services 58

Payment Services Customer Subscription B2B 58

Ecommerce Guru

JUNE 28, 2018

For E-commerce Marketplaces Hello Guys! Today we are going to discuss the difference between Trademark and Brand which are Co-related. The post Brand Vs Trademark appeared first on Ecommerce Guru - Free Ecommerce Support, Help Desk, eCommerce Learning Free From Certified Partner.

eCommerce 49

eCommerce 49

Smile.io

JUNE 28, 2018

Over the past year, the Smile team has adopted Shopify’s new Polaris UI framework to make Smile more cohesive and merchant-focused. Shopify Polaris has helped Smile and countless other product teams create simple and empowering experiences for Shopify merchants, and we are excited to help share this unique element of Shopify’s ecosystem with even more of the open source world.

Shopify 38

Shopify Other 38

Powerinbox

JUNE 28, 2018

With a wealth of digital media and technologies that upped the publishing game to another level, email is still a big deal. It’s cost-effective, less intrusive, and has a flexible design that can create more targeted and personalized messages. In short, email is a highly effective way for publishes to communicate with their readers. However, when people unsubscribe, their lifetime journey with you is cut short.

Magazine 34

Magazine Recommendation Shipping Costs Social Media 34

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

ItemMaster

JUNE 28, 2018

Why quality beats quantity even in the data sphere. Big data, those incredibly complex and voluminous data sets championed by powerhouses like IBM, is becoming an increasingly popular tool for detecting trends, patterns, and behaviors-even in the retail industry. However, big data has become so hyped that companies are now expecting it to deliver more value than it actually can.

Customer Data 30

Customer Data Improvements Information Management 30

Powerinbox

JUNE 28, 2018

With a wealth of digital media and technologies that upped the publishing game to another level, email is still a big deal. It’s cost-effective, less intrusive, and has a flexible design that can create more targeted and personalized messages. In short, email is a highly effective way for publishes to communicate with their readers. However, when people unsubscribe, their lifetime journey with you is cut short.

Magazine 32

Magazine Recommendation Shipping Costs Social Media 32

Heartland

JUNE 28, 2018

Be honest: When did you last make a major floor move? And we don’t mean moving product from over here to over there.

Retail 33

Retail 33

PERQ

JUNE 28, 2018

The post Press Release: PERQ Wins Top Honors in 16th Annual American Business Awards appeared first on PERQ.

Technology 28

Technology 28

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Bamboo Rose

JUNE 28, 2018

With NAFTA renegotiations, Brexit and other international trade impacts at the forefront of everyone’s minds, retailers are faced with a challenge to manage the flow of goods, information and money across borders. The industry can no longer rely on manual processes to manage their trade operations; the complicated nature of international logistics and the supply […].

Supplies 20

Supplies Management Operations Information 20

RTP blog

JUNE 28, 2018

By Glenn Taylor, Senior Editor Two weeks ago when I attended Salesforce Connections in Chicago, one major theme captured my attention: it is vital to track, analyze and understand shopper data. “Data is the bedrock,” noted Heike Young, Manager of Industry Strategy and Insights at Salesforce, in a panel discussion that continually emphasized why today’s retailers won’t succeed without knowing the customer’s every move.

eCommerce 150

eCommerce Merchant Services Shopping Carts POS 150

Optimizely

JUNE 28, 2018

We know the ecommerce world changes rapidly, and it can be tough to keep up. After all, this is the same industry that has seen upwards of $150 billion in growth over the past five years. But even with that exponential progress, consumers are still underutilizing ecommerce websites , with just 9 percent of U.S. retail sales in 2017 coming from online stores.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

ESW

JUNE 28, 2018

Localization is a must for eCommerce businesses operating on an international level. According to a 2014 study by Common Sense Advisory : Approximately 72 percent of shoppers prefer to buy products in their native languages, and. 60 percent rarely or never transact with websites that provide English-only content. For businesses operating on a global scale, this means the more local-language content on a website throughout the customer experience, the greater the likelihood that the user will com

Payment Services 74

Payment Services eCommerce Information Article 74

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

ecomdash

JUNE 28, 2018

If there is one thing true about the ecommerce universe, it’s that things are always changing. The straightforward headline, “Adobe to Acquire Magento Commerce” demonstrates just that. While the announcement wasn’t all that surprising (most people who were in the know anticipated that Adobe would follow in the footsteps of Oracle and Salesforce by adding a commerce side to their business), the impact could be massive, depending on what your role is with the two companies.

Magento 72

Magento Merchant Services B2C Customer Experience 72

OrderDynamics

JUNE 28, 2018

High RSO Ratio Killing Your Retail Efficiency? Two years ago a retailer asked us about their SO (Ship:Order) ratio. It was 2.17. At the time, I did not realize the immense impact this simple ratio can have on a retailer. Truth is that I should have been completely floored. Something was desperately wrong with their operation. I believe and hope this retailer to be an outlier.

Shipping Costs 50

Shipping Costs Retail Shipping Fulfillment 50

TradeGecko

JUNE 28, 2018

The beauty and cosmetics industry is one of the oldest in the world. But the market is starting to change dramatically—both in the way products are distributed, and how they are sold. With the rise of digital-born, single-brand beauty and cosmetics companies, it’s becoming clear that the traditional way of doing business is beginning to face serious disruption.

Marketing 60

Marketing B2B eCommerce 60