Forrester eCommerce
SEPTEMBER 4, 2020
As a committed data geek, I have been in my happy place for the last six weeks poring over the results of our most recent global study of account-based marketing (ABM). In particular, I have been investigating findings from EMEA, which we will be sharing at our upcoming Summit EMEA, as well as identifying global […].
Retail TouchPoints
SEPTEMBER 4, 2020
As an essential retailer, Canadian supermarket giant Loblaw was in a good position to weather the COVID-19 outbreak. However, when e-Commerce sales spike 4X in a matter of days, even strong retailers can feel the strain. Previously, Loblaw’s e-Commerce sales were a fraction of its brick-and-mortar business — but that was changing in a hurry. Loblaw offered same-day pickup even before the pandemic hit, but rising demand required the retailer to rethink how it handled its online business.
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Forrester eCommerce
SEPTEMBER 4, 2020
I have had the opportunity to get up close and personal in managing crises at contact centers. In my view, most contact centers dealt with Covid-19 challenges with an amazing tenacity and resourcefulness in solving for people, technology, and business continuity. They also reacted with a lot of agility in supporting client requirements despite lockdowns […].
Kissmetrics
SEPTEMBER 4, 2020
According to Investopedia , a silo mentality is “a reluctance to share information with employees of different divisions in the same company… reducing the organization’s efficiency.” In other words, if different people or teams in your company aren’t on the same page about everything that’s going on, they might end up doing a worse job. Silos can make your company seem less innovative and damage your employee engagement , resulting in lowered productivity.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Groove
SEPTEMBER 4, 2020
Volusion has always been a trusted company that provides cloud-hosted online stores for relatively smaller businesses. The company revolves around helping other businesses leverage eCommerce to grow. Unfortunately, many unexpected events have happened for Volusion in the past year. Things took a turn for the worst last September when the company's Google Cloud got hacked.
Kissmetrics
SEPTEMBER 4, 2020
Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. There are many touchpoints along the customer journey. The transaction is of course one of the most important, if not the most important. So, the way in which you accept payments matters for both you and the customer. You need to have the right software and/or hardware in place to make sure transactions are simple and secure for both parties.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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lateshipment
SEPTEMBER 4, 2020
An eCommerce business needs to get a lot of things right in order to maximize its capacity to generate sales. From product design, to marketing, to shipment, there are innumerable boxes to check. One aspect that doesn’t always command much discussion, however, is cultivating a valuable and appealing on-site experience. Ultimately, this can be every bit as important as some other efforts that people tend to talk about more frequently.
Retail TouchPoints
SEPTEMBER 4, 2020
Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. According to the U.S. Department of Commerce, e-Commerce retail sales grew by 25% during the quarter ending June 2020, while grocery stores and building and garden suppliers each saw a 13% growth over this period.
Ecommerce Platforms
SEPTEMBER 4, 2020
If you're here reading this blog post, you probably want to know how to sell toys online. Perhaps you're looking for a new full time business venture? Or maybe you're thinking about taking up a side hustle? Either way, the toy niche can be incredibly lucrative. In fact, in 2019, the toy market was worth a whopping $90.7 billion ! That's a lot of dough.
Retail TouchPoints
SEPTEMBER 4, 2020
7-Eleven is piloting store-to-door delivery with Instacart in more than 750 stores in the Dallas, Miami, Baltimore and Washington D.C. metropolitan areas, prior to rolling out the same-day delivery service nationally to more than 7,000 locations. 7-Eleven is Instacart’s first national convenience store partner. “Our success is built on continued innovation that ensures we continue offering our customers exceptional products and services when and where they want them,” said Chris Tanco, COO
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
lateshipment
SEPTEMBER 4, 2020
An eCommerce business needs to get a lot of things right in order to maximize its capacity to generate sales. From product design, to marketing, to shipment, there are innumerable boxes to check. One aspect that doesn’t always command much discussion, however, is cultivating a valuable and appealing on-site experience. Ultimately, this can be every bit as important as some other efforts that people tend to talk about more frequently.
TalkingRetail
SEPTEMBER 4, 2020
Food distributor Bobby’s Foods is launching a new range of crisps into convenience stores. Strips potato chips will be available from 7 September in Salt & Vinegar, Cheese & Onion, and BBQ flavours, in 90g bags retailing at £1. The company said the packaging has been designed to make the most of the limited shelf.
RetailDive
SEPTEMBER 4, 2020
Former Highsnobiety Editorial Director Jian DeLeon arrives as S&P Global Ratings downgraded the retailer, citing lasting impacts from the pandemic.
Omniconvert
SEPTEMBER 4, 2020
Moving your eCommerce store to Shopify? Not sure how to do this or are you stuck in the middle? Low. The post eCommerce Growth Show Ep. 20: How to scale internationally on Shopify appeared first on ECOMMERCE GROWTH Blog.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
RetailDive
SEPTEMBER 4, 2020
To help unemployed U.S. workers, the shoe brand called on other companies to put aside deals and discounts this holiday and promote open jobs.
TalkingRetail
SEPTEMBER 4, 2020
Shopper confidence remains very low and almost one in three expects to be worse off in the year ahead but there are small signs of recovery, a new consumer survey shows. The latest shopper confidence index from the IGD, the grocery industry’s research and training charity, shows that although consumer confidence was low in August.
RetailDive
SEPTEMBER 4, 2020
The multi-phased launch is live in 750 stores, with plans to eventually scale to more than 7,000 locations across the country.
TalkingRetail
SEPTEMBER 4, 2020
Mars Wrigley UK has launched several new products into its Christmas 2020 confectionery portfolio. Galaxy Caramel Truffles join the portfolio this year, available from this month in a 212g pack retailing at £4.99, which Mars said are the perfect gift or addition to a Christmas party. The Galaxy Truffles range also includes a new 329g.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
RetailDive
SEPTEMBER 4, 2020
The retailer filed the third version of its bankruptcy plan on Friday as it eyes reorganization and an exit from a dramatic bankruptcy.
TalkingRetail
SEPTEMBER 4, 2020
Tropicana is launching a new range of juice drinks containing 40% less sugar and 40% fewer calories, in a move designed to focus on “addressing sugar content, which is a key barrier for shoppers to purchasing food and drinks products”. Tropicana Lean is available in Citrus Fruit, Mixed Berry, and Tropical Fruit flavours in 900ml.
RetailDive
SEPTEMBER 4, 2020
In the eyes of the Buy Safe America Coalition, third-party platforms' efforts to stop knockoffs have fallen short.
TalkingRetail
SEPTEMBER 4, 2020
Tropicana has re-launched its functional juice range with a new name, design, and recipes to “highlight the functional benefits to shoppers more clearly”. The new Tropicana + range is available in Vitamin Victory, Berry Boost, Power Punch, and Viva Vitality, each with added vitamins and minerals. The flavours are available now in 750ml bottles made.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Funnel.io
SEPTEMBER 4, 2020
To make your business truly data-driven you need to have full control over the data. A well-designed data collection solution gathers data from multiple sources and makes it available in one place. In the marketing world, this foundation enables you to make strategic decisions about which channels to continue investing in, where the budget should be allocated and what platforms are providing the best return on investment.
TalkingRetail
SEPTEMBER 4, 2020
News UK is shifting to a paper banding system to cut plastic use which will be used for the first time this weekend with The Sunday Times magazine. It will be wrapped with a recyclable paper band, replacing the existing inner plastic polybagging, for copies delivered to retailers in parts of the south-east of England.
RetailDive
SEPTEMBER 4, 2020
Digital sales grew just 3% in the region as the brand tries to limit sales on the gray market and shift its focus to more high-end customers.
TalkingRetail
SEPTEMBER 4, 2020
Pret a Manger is to offer customers coffee on a monthly subscription in the latest sign of how retailing is reacting to the business challenges of Covid-19. With city and town centres having been hit badly by the loss of people working from home, the chain is hoping that its innovative £20 subscription offer will.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
RetailWire
SEPTEMBER 4, 2020
The American economy added 1.4 million jobs in August, bringing the national unemployment rate to 8.4 percent. The most recent report shows job growth slowing from July and June when 1.7 million and 4.8 million jobs were added. There are 11.5 million fewer jobs today than there was in February.
TalkingRetail
SEPTEMBER 4, 2020
The Co-op has announced ambitious expansion plans for its retail estate – with more than three new stores being added every week until the end of 2020. The leading convenience retailer will launch over 65 new and extended stores in the final months of 2020, with 100-plus outlets also being given a major upgrade during.
RetailWire
SEPTEMBER 4, 2020
Grocery workers represented by the United Food & Commercial Workers (UFCW) union staged protests for the reinstatement of hazard pay at 18 Giant, Kroger and Safeway stores in parts of Maryland, Virginia, and West Virginia. “We’re hoping that we can jar their eardrums a little bit,” Sandra Pohl, a Kroger associate, said. “As long as there is a risk… then I think we should get hazard pay.
TalkingRetail
SEPTEMBER 4, 2020
Retailers are being given updated guidance on dealing with disabled shoppers to ensure they comply with legal requirements. The Association of Convenience Stores (ACS) has worked with the Equality and Human Rights Commission to produce a guide providing advice for retailers to ensure they follow the latest regulations. The new Supporting Vulnerable Customers guide provides.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
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