Sat.Jan 14, 2023 - Fri.Jan 20, 2023

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5 Data-driven Retail Predictions for 2023 

IntelligenceNode

2022 was a landmark year for retail- making retail predictions for the year 2023 a primary focus for strategists and retailers entering the new year. Technology took the spotlight as. The post 5 Data-driven Retail Predictions for 2023 appeared first on Blog.

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How To Start An Online Business in Canada (2023)

Ecommerce Platforms

Learning how to start an online business in Canada requires a reputable ecommerce platform , niche product ideas, and a suitable business structure for managing your business in the long term. . Touting the 9th largest ecommerce market in the world, and revenues growing above $58 billion in 2021, it’s clear that there’s plenty of room for new businesses and ecommerce growth in the sector. .

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6 CX Trends for E-commerce Businesses to Look out for in 2023

lateshipment

Still haven’t gotten back from a much-needed break after a busy holiday season? But the time to relax isn’t just here yet. Moving onto 2023, we need to draft our plans early to reach our goals for the year. Remember, implementing tested strategies helps you save time later in the game, when all you have to do is just minor changes instead of scratching your head and looking at the drawing board again.

eCommerce 130
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What to Do Before Your Best Customer Ghosts You

Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and dislikes, as well as what you have to offer each other. Over time, the relationship deepens, and you spend more time keeping each other happy.

Customer 321
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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How to Personalize the Customer Buying Experience

Wiser

When today’s shoppers have so many different buying choices, it is important for businesses to make personalized customer experiences a top priority. In fact, according to a report done by McKinnsey and Company , 71 percent of customers are now expecting companies to deliver personalization. Consumers want to be treated as individuals by the brands they choose to do business with.

Customer 148
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Knowledge Capacity Building Requires Skills Development

Forrester eCommerce

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.

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Kroger Taps Cloud Technology to Empower New Associate and Manager Apps

Retail TouchPoints

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, AI and ML tools, designed to empower store leaders and associates to make real-time operational decisions and deliver a better shopping experience for shoppers.

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Edge Computing’s Impact on eCommerce

GetElastic

Edge computing takes the approach of a content delivery network (CDN) and applies it to code. Instead of taking static files and serving them from locations across the globe, edge networks take custom code through either functions or containers, deploy it across the network of edge locations, and ensures the closest copy is executed for each user. This brings huge benefits with the most compelling being improved site speed and website performance.

eCommerce 148
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Understand The Enterprise Fraud Management Vendor Landscape In APAC

Forrester eCommerce

As new types of digital commerce and novel payment methods have proliferated and digital finance has become the norm in APAC, transaction fraud has become significantly more frequent and sophisticated. The COVID-19 pandemic has further increased this risk as fraudsters take advantage of a rich variety of digital channels.

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7 Best Link in Bio Tools for 2023

Ecommerce Platforms

Once upon a time, we used to hand out resumes. No longer. Now, we find people via their social media accounts. And when they say “link in bio,” that’s how we find out more about their bio, their portfolio, their work, and their availability. You might even say that today’s link in bio is like the modern-day version of a business card. So it’s worth doing right.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Sephora to Launch PROVEN Personalized Skincare Program Online and In-Store

Retail TouchPoints

Sephora will offer its customers skincare personalization technology and solutions, both in-store and online, through a partnership with PROVEN. Shoppers can visit sephora.provenskincare.com and take a three-minute Skin Genome Quiz to formulate their personalized skincare and discover specialized products based on their needs. The answers to the quiz are fed into PROVEN’s algorithm, which analyzes millions of factors to select the best ingredients for each shopper’s skin.

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Gross Merchandise Value – the ultimate measure of your sales volume

Omniconvert

In this blog post, we're breaking down what GMV is, how to calculate it, and, most importantly, how to use it to make your business more profitable. The post Gross Merchandise Value – the ultimate measure of your sales volume appeared first on Omniconvert Ecommerce Growth Blog.

Blog 147
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Global Tech Spend Will Slow To 4.7% In 2023

Forrester eCommerce

Forrester is forecasting that global tech spend will grow 4.7% in 2023 to reach $4.4 trillion — 100 basis points lower than Forrester’s previous forecast, which we published in February.

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How To Start An Online Business in Canada (2023)

Ecommerce Platforms

Learning how to start an online business in Canada requires a reputable ecommerce platform , niche product ideas, and a suitable business structure for managing your business in the long term. Touting the 9th largest ecommerce market in the world, and revenues growing above $58 billion in 2021, it’s clear that there’s plenty of room for new businesses and ecommerce growth in the sector.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Four Ways Hackers are Outsmarting Retail Cybersecurity

Retail TouchPoints

Cybercriminals are constantly evolving their tools and tactics for breaching corporate networks. As retailers get better at protecting their networks from traditional cyberattacks, hackers are adapting to this challenge by finding new security weaknesses, updating old tricks and exploiting new corporate blind spots that have been created by hybrid work, the rise of non-email digital communications and the increasingly blurry line between personal and professional accounts.

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The ultimate Wix email marketing guide for 2023

Omnisend

Reading Time: 10 minutes. If you want to reap the benefits of email marketing this year, then this Wix email marketing guide is for you. As a business owner, you want to invest your dollars in marketing channels that give you high returns. You want to attract new customers and keep your existing customers coming back for more. Surely, you don’t want to invest your time or resources into anything that isn’t going to deliver results.

Marketing 146
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Practitioner To Analyst: What I Would Have Done Differently If I Had Access To The Research I Have Now

Forrester eCommerce

Being a Forrester marketing operations analyst for 60+ days, my learning journey has been quite informative. Check out what I have discovered so far. From the view of an ex-marketing operations practitioner, I highlight what I would have done differently if I had access to the Forrester assets when I was a practitioner. This blog shares recommendations for marketing operation leaders.

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LiveChat vs Zendesk: Which Chat Tool is Best?

Ecommerce Platforms

In this LiveChat vs Zendesk comparison, we’re examining two popular tools for delivering valuable messaging-based support to customers. Here’s everything you need to know. Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies.

Live Chat 196
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Alphabet to Cut 12,000 Jobs, ‘Sharpen Focus’ on AI Offerings

Retail TouchPoints

Google parent company Alphabet is following in the footsteps of fellow tech giants Amazon and Microsoft in making the “difficult decision” to lay off approximately 12,000 employees, according to a letter from CEO Sundar Pichai sent to employees on Jan. 20, 2022. Titled A Difficult Decision to set us up for the Future , Pichai — who leads both Google and Alphabet — said in his email that employees in the U.S. who were affected by the layoffs had already been notified.

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2023 eComm & Retails predictions from 41+ experts

Omniconvert

What's changing in eComm & Retail this year? What's still working? 40+ global experts answer in this ultimate 2023 prediction compilation. The post 2023 eComm & Retails predictions from 41+ experts appeared first on Omniconvert Ecommerce Growth Blog.

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Four Manufacturers Drive Operational Excellence With Low-Code Platforms

Forrester eCommerce

Manufacturers in China use low-code development platforms to support their digital initiatives. Many adopt low-code platforms to build form-based web apps for broad use cases, but that’s just the beginning. Advanced companies support more sophisticated data-centric applications with improved data management and integration capabilities.

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LiveChat vs Zendesk: Which Chat Tool is Best?

Ecommerce Platforms

In this LiveChat vs Zendesk comparison, we’re examining two popular tools for delivering valuable messaging-based support to customers. Here’s everything you need to know. Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies.

Live Chat 196
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Retail TouchPoints

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming Chinese livestreaming market. But Coresight Research indicates that growth is imminent in the U.S. The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size.

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How To Build an Ecommerce Marketing Strategy | Salsify

Salsify

Marketing campaigns have been around in some form or another since at least the age of antiquity ( starting with fish sauce in 35 B.C. ).

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It’s Awards Season For Customer Obsession — Nominations Wanted

Forrester eCommerce

Submit your nominations for Forrester's inaugural Customer Obsession Awards. These awards will recognize leading organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement.

Customer 195
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HubSpot Payment Methods: A Perfect Guide to Choose HubSpot Payments Alternative

MakeWebBetter

What would be the ideal features of an exemplary payments tool to accept payments? Which payment gateways and online payment methods must it support? Does payment data automation have a role here? In this read, we answer the above and are going to explore the best alternatives to HubSpot payment methods. Besides this, we will [.] The post HubSpot Payment Methods: A Perfect Guide to Choose HubSpot Payments Alternative appeared first on MakeWebBetter.

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The Circular Product Journey: Powering a Sustainable, Data-Driven Future With PIM

The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

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Starbucks and DoorDash Plan to Take Delivery Partnership Nationwide by March

Retail TouchPoints

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. The program has received positive feedback following pilots in Atlanta, Houston and Sacramento, Calif. as well as market expansions in Seattle, Portland and New York City in 2022.

Customer 284
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How NitroPack Grew by 628% With FastSpring

FastSpring

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. Since it joined FastSpring in early 2020, the company has increased its revenue by 628% and is still growing fast. When NitroPack was first getting started, they used PayPal to accept and process payments. “It was out of the box for us, and we didn’t want to spend time integrating anything,” Nitropack cofounder Georgi Petrov explained.

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External Attack Surface Management Finds Assets That Your Org Can’t See

Forrester eCommerce

The External Attack Surface Management Landscape, Q1 2023 is now available! Forrester clients can view the report to dive deeper into the benefits of EASM and key functionalities to assess when selecting an EASM vendor. As Jess Burn and I finalized this report, we couldn’t help but think that organizations that are blind to what’s […].

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How to use Product Bundle Pricing to Increase Conversions and Make More Sales

Ecommerce Platforms

Admit it. You’ve bought something before because it was part of a bundle—even though you’re not quite sure why. That’s the result of bundle pricing strategy , and it has a powerful effect on how we humans tend to think at the point of purchase. A bundle pricing strategy is simple: it adds products together, often in an ecommerce setting, and it creates a more tempting offer with dynamic pricing.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib