Sat.Jan 14, 2023 - Fri.Jan 20, 2023

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5 Data-driven Retail Predictions for 2023 

IntelligenceNode

2022 was a landmark year for retail- making retail predictions for the year 2023 a primary focus for strategists and retailers entering the new year. Technology took the spotlight as. The post 5 Data-driven Retail Predictions for 2023 appeared first on Blog.

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How To Start An Online Business in Canada (2023)

Ecommerce Platforms

Learning how to start an online business in Canada requires a reputable ecommerce platform , niche product ideas, and a suitable business structure for managing your business in the long term. . Touting the 9th largest ecommerce market in the world, and revenues growing above $58 billion in 2021, it’s clear that there’s plenty of room for new businesses and ecommerce growth in the sector. .

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6 CX Trends for E-commerce Businesses to Look out for in 2023

lateshipment

Still haven’t gotten back from a much-needed break after a busy holiday season? But the time to relax isn’t just here yet. Moving onto 2023, we need to draft our plans early to reach our goals for the year. Remember, implementing tested strategies helps you save time later in the game, when all you have to do is just minor changes instead of scratching your head and looking at the drawing board again.

eCommerce 130
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What to Do Before Your Best Customer Ghosts You

Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and dislikes, as well as what you have to offer each other. Over time, the relationship deepens, and you spend more time keeping each other happy.

Customer 321
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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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How to Personalize the Customer Buying Experience

Wiser

When today’s shoppers have so many different buying choices, it is important for businesses to make personalized customer experiences a top priority. In fact, according to a report done by McKinnsey and Company , 71 percent of customers are now expecting companies to deliver personalization. Consumers want to be treated as individuals by the brands they choose to do business with.

Customer 148
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Knowledge Capacity Building Requires Skills Development

Forrester eCommerce

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.

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Sephora to Launch PROVEN Personalized Skincare Program Online and In-Store

Retail TouchPoints

Sephora will offer its customers skincare personalization technology and solutions, both in-store and online, through a partnership with PROVEN. Shoppers can visit sephora.provenskincare.com and take a three-minute Skin Genome Quiz to formulate their personalized skincare and discover specialized products based on their needs. The answers to the quiz are fed into PROVEN’s algorithm, which analyzes millions of factors to select the best ingredients for each shopper’s skin.

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HubSpot Payment Methods: A Perfect Guide to Choose HubSpot Payments Alternative

MakeWebBetter

What would be the ideal features of an exemplary payments tool to accept payments? Which payment gateways and online payment methods must it support? Does payment data automation have a role here? In this read, we answer the above and are going to explore the best alternatives to HubSpot payment methods. Besides this, we will [.] The post HubSpot Payment Methods: A Perfect Guide to Choose HubSpot Payments Alternative appeared first on MakeWebBetter.

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Understand The Enterprise Fraud Management Vendor Landscape In APAC

Forrester eCommerce

As new types of digital commerce and novel payment methods have proliferated and digital finance has become the norm in APAC, transaction fraud has become significantly more frequent and sophisticated. The COVID-19 pandemic has further increased this risk as fraudsters take advantage of a rich variety of digital channels.

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Gross Merchandise Value – the ultimate measure of your sales volume

Omniconvert

In this blog post, we're breaking down what GMV is, how to calculate it, and, most importantly, how to use it to make your business more profitable. The post Gross Merchandise Value – the ultimate measure of your sales volume appeared first on Omniconvert Ecommerce Growth Blog.

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How Harry Rosen Turns Targeted Personalization Data into Retail Loyalty

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

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Kroger Taps Cloud Technology to Empower New Associate and Manager Apps

Retail TouchPoints

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, AI and ML tools, designed to empower store leaders and associates to make real-time operational decisions and deliver a better shopping experience for shoppers.

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How NitroPack Grew by 628% With FastSpring

FastSpring

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. Since it joined FastSpring in early 2020, the company has increased its revenue by 628% and is still growing fast. When NitroPack was first getting started, they used PayPal to accept and process payments. “It was out of the box for us, and we didn’t want to spend time integrating anything,” Nitropack cofounder Georgi Petrov explained.

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Global Tech Spend Will Slow To 4.7% In 2023

Forrester eCommerce

Forrester is forecasting that global tech spend will grow 4.7% in 2023 to reach $4.4 trillion — 100 basis points lower than Forrester’s previous forecast, which we published in February.

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2023 eComm & Retails predictions from 41+ experts

Omniconvert

What's changing in eComm & Retail this year? What's still working? 40+ global experts answer in this ultimate 2023 prediction compilation. The post 2023 eComm & Retails predictions from 41+ experts appeared first on Omniconvert Ecommerce Growth Blog.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Alphabet to Cut 12,000 Jobs, ‘Sharpen Focus’ on AI Offerings

Retail TouchPoints

Google parent company Alphabet is following in the footsteps of fellow tech giants Amazon and Microsoft in making the “difficult decision” to lay off approximately 12,000 employees, according to a letter from CEO Sundar Pichai sent to employees on Jan. 20, 2022. Titled A Difficult Decision to set us up for the Future , Pichai — who leads both Google and Alphabet — said in his email that employees in the U.S. who were affected by the layoffs had already been notified.

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How To Build an Ecommerce Marketing Strategy | Salsify

Salsify

Marketing campaigns have been around in some form or another since at least the age of antiquity ( starting with fish sauce in 35 B.C. ).

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Practitioner To Analyst: What I Would Have Done Differently If I Had Access To The Research I Have Now

Forrester eCommerce

Being a Forrester marketing operations analyst for 60+ days, my learning journey has been quite informative. Check out what I have discovered so far. From the view of an ex-marketing operations practitioner, I highlight what I would have done differently if I had access to the Forrester assets when I was a practitioner. This blog shares recommendations for marketing operation leaders.

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Uniqlo is banking on RFID tech to help drive international growth

RetailDive

The retailer is counting on digital innovation to help drive store growth in North America and Europe, according to Fast Retailing CIO Takahiro Tambara.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Starbucks and DoorDash Plan to Take Delivery Partnership Nationwide by March

Retail TouchPoints

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. The program has received positive feedback following pilots in Atlanta, Houston and Sacramento, Calif. as well as market expansions in Seattle, Portland and New York City in 2022.

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How To Build a Strategy for Digital Transformation | Salsfiy

Salsify

Technology has accelerated every part of the buying cycle, from one-click purchases to auto-refresh inventory.

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Four Manufacturers Drive Operational Excellence With Low-Code Platforms

Forrester eCommerce

Manufacturers in China use low-code development platforms to support their digital initiatives. Many adopt low-code platforms to build form-based web apps for broad use cases, but that’s just the beginning. Advanced companies support more sophisticated data-centric applications with improved data management and integration capabilities.

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Understanding today’s consumer and increasing their spend in 2023

RetailDive

Following sharp shifts in recent years, today’s consumers have once again adapted their buying behaviors to match evolving economic conditions.

Consumer 126
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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Retail TouchPoints

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming Chinese livestreaming market. But Coresight Research indicates that growth is imminent in the U.S. The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size.

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Should You Bother With Google’s Shopping Experience Scorecard?

Store Growers

Last Updated on January 20, 2023 Google wants its users to have the best possible experience after they click on an ad. So to help online retailers do better, Google created the Shopping Experience Scorecard. This program benchmarks the different components of a good customer experience and gives sellers that score well a way to display this. In this article, we’ll dive into how the Shopping Experience Scorecard works, how to get started, and how to leverage it for your business.

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It’s Awards Season For Customer Obsession — Nominations Wanted

Forrester eCommerce

Submit your nominations for Forrester's inaugural Customer Obsession Awards. These awards will recognize leading organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement.

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Self-Service Analytics: Benefits, Impact and Adoption

Canonicalized

Self-service analytics is a powerful tool for businesses to improve their data-driven decision making. It provides easy access to data and analysis tools for non-technical employees, without the need for IT or data analysts. In this article, we will explore the advantages of self-service analytics, its impact on decision making, and real-life examples of its […] The post Self-Service Analytics: Benefits, Impact and Adoption appeared first on Canonicalized.

Article 91
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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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OSHA Cites Amazon for Safety Violations at 3 Warehouses; Company Plans Appeal

Retail TouchPoints

The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y. all received hazard alert letters on Jan. 17, 2022 for exposing workers to ergonomic hazards.

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An In-Depth Guide to Subscription Billing Platforms (+ 5 Options)

FastSpring

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Offer and manage one-time add-ons, coupons, and more. Gather metrics and view reports on monthly recurring revenue.

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External Attack Surface Management Finds Assets That Your Org Can’t See

Forrester eCommerce

The External Attack Surface Management Landscape, Q1 2023 is now available! Forrester clients can view the report to dive deeper into the benefits of EASM and key functionalities to assess when selecting an EASM vendor. As Jess Burn and I finalized this report, we couldn’t help but think that organizations that are blind to what’s […].

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Data Mesh: The Key to Unlocking a Scalable and Resilient Data Future

Canonicalized

In today’s digital landscape, businesses are constantly looking for ways to organize and manage data in large, complex systems. One solution that is becoming increasingly popular is Data Mesh. It’s a way to organize and manage data in a way that is scalable, resilient, and easy to understand. In this blog post, we will provide a […] The post Data Mesh: The Key to Unlocking a Scalable and Resilient Data Future appeared first on Canonicalized.

Blog 91
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.