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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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SMS Marketing: The Comprehensive Guide to Strategic Text Messaging

Groove

What is SMS Marketing? With this uptick in cellular device usage, SMS marketing is a hot topic for eCommerce marketers. So, what exactly is SMS marketing ? SMS marketing stands for Short Message Service 一 or text messaging. The Rise in Popularity of SMS Marketing Let’s go back to over a decade ago.

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Best Small Business Software for 2021: A Round-Up

Ecommerce Platforms

Not only to add extra functionality to your site but also to help you manage other aspects of your business – customer service, marketing, lead generation, etc. Schedule social media posts. In light of that, we're revealing some of the best small business software options on the market today. Edit video content.

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The Best Rewards Apps for Shopify Store Owners

Ecommerce Platforms

For instance, you could give someone a discount whenever they refer someone new to your store. The Shopify app market makes it quick and easy to extend the functionality of your website however you choose. Whenever a customer refers someone new to your store, they can receive an automatic reward in the form of referral points.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Live chat for priority requests. Source: Live Chat. Learn more!

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The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How to use live chat to increase conversions and customer loyalty. The cost of customer acquisition is typically referred to as CAC, and it is easily broken down into a simple formula. It is the cost spent on acquiring new customers (marketing expenses) divided by the number of customers acquired for that given period. .

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Email Marketing vs. Marketing Automation: Choosing the Right Path for Your Business

Email Audience

Perhaps you’re a small business owner overwhelmed by the modern marketing minefield. Or maybe you’re a seasoned pro looking to push the boundaries of what your marketing campaigns can achieve. Either way, we’re here to help you understand 2 of the marketing world’s most essential concepts. What is email marketing?