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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Live chat for priority requests. Source: Live Chat.

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Three Prevalent Threats Against Online Shoppers In 2024

RetailMinded

These links can be found in many other places as well, such as on impersonated social media accounts or fake job advertisements and malicious ads displayed on legitimate websites. Firstly, social media contains live selling and marketplace features.

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The Best Rewards Apps for Shopify Store Owners

Ecommerce Platforms

For instance, you could give someone a discount whenever they refer someone new to your store. Referral Candy comes with features to set post-purchase pop-ups and emails, designed to recruit customers into your loyalty program and push them to refer their friends. You also get automated fraud protection, and live chat customer service.

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Best Small Business Software for 2021: A Round-Up

Ecommerce Platforms

Schedule social media posts. You can convert videos to any format to compliment your social media and website content. LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time. Answer customer questions. Reach out to new leads.

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How to Sell More Products Across Different Social Media Channels

SellBrite

Despite what some may tell you , social media for business is not dead. While it’s true that it is becoming a lot more difficult for businesses and brands to reach social media users organically today, there’s still a lot of value and potential ROI that can be gained from participating on sites like Facebook, Twitter, and Instagram.

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The Best Loyalty Apps for Shopify to Boost Customer Relationships

Ecommerce Platforms

The “Premium” plan is $49 per month for unlimited customers, referrals, dashboards and data reports, live chat support and automated fraud protection. For instance, you can reward customers when they refer customers to you, or just give points to repeat buyers. Integrations with social media apps and Instagram selling.

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