21 Field-Tested Strategies to Increase Live Chat eCommerce Conversions

Inflow Insights

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales.

Know How to Plan for Black Friday Deals in 2019


Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

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Get sale ready with Holiday Sale Calendar


When talking about e-commerce marketing ideas. It becomes mandatory to pitch sales according to the holiday calendar. So here I present the most needed holiday sale calendar of 2019. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays.

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Online Store SEO: How to Rank In Search


Organic search and online store SEO fall under the owned portion of this acronym and offer long-term benefits for both new and legacy stores. Online Store SEO Tips. Page optimization and keyword research are arguably some of the strongest SEO tactics available.

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BigCommerce vs Shopify: The Ultimate Comparison

Ecommerce Platforms

24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone support.

Make Customer Service Your Most Valuable Asset This Holiday Season


For example, according to Live Chat Inc. , Their data also suggest that the number of tickets (live chat only) rise about 67% during the same time frame. The automated tagging, smart assignments, and move features in Re :amaze Helpdesk and Live Chat.

Instapage Review: Killer Ecommerce Landing Pages With Tons of Features

Ecommerce Platforms

The collaboration tools allow for chatting and understanding what needs to be done with the design in order to be successful. Instapage offers industry-leading customer support with live chat and email channels that consistently receive high ratings from online user reviews.

Ecommerce Statistics

Ecommerce Platforms

52% of people keep their voice-activated speakers in their living rooms.(Google, Wondering if SEO can still help? More than 7 in 10 respondents feel that their SEO effectiveness is improving significantly. Changing search algorithms and budget constraints are considered the most challenging obstacles to SEO success. online shoppers engage with live chat features.(Ladesk,2017). 254/500 of small to medium businesses only have a basic understanding of SEO.

10 Ways to Boost Your Ecommerce Conversions in 2019


Live chat support. By introducing live chat support on your ecommerce website, you’ll see customer satisfaction increase while enhancing your brand image and trust. You must make sure your customer representatives or live chat agents are proactive.

Shoplo Review: Is it the Right E-Commerce Platform for You?

Ecommerce Platforms

However, the chat feature isn't available as a stand-alone. Finally, the customer support tool includes live chat for relationship building, automatic marketing campaigns, and traffic monitoring. The customer support feature also allows you to perform a pre-chat survey.

The Ultimate Guide to HubSpot Pricing for 2019: Which Package is Right for You?

Ecommerce Platforms

Chat with customers in real-time using live-chat features. Once you've set up your online presence with a stunning site, you can begin creating blogs that are SEO optimized, use ads to drive awareness, and even share your content across multiple social channels.

PrestaShop vs Shopify (May 2020): The War of the Online Store Builders

Ecommerce Platforms

Marketing and SEO. Plus, they make it easy to optimize your site for SEO – so over time, you're more likely to appear higher in Google's search results. Similarly, PrestaShop also allows you to rewrite your URL and provides dedicated sections for SEO optimizing your web pages.

Kajabi Review: High Powered Online Courses With the Price to Go With It

Ecommerce Platforms

But Kajabi knows the power of blogging for SEO , especially when you're trying to sell expensive courses. It's even a little strange for a larger company to pay $300 or $700 per month and only gain access to live chat and email support.

The Best WooCommerce Hosting on the Market (June 2020)

Ecommerce Platforms

You get unfettered access to their customer support team via live web chat, email, and/or DreamHost's social media profiles. 1-Click Staging (You can create a staging site with just a click, where you can trial plugins, themes, and code before going live). 24/7 chat support.

11 Powerful B2B eCommerce Marketing Strategies to Get Your Ideal Buyers

Inflow Insights

That said, our experience over 11+ years in eCommerce marketing has shown that search engine optimization (SEO), pay-per click advertising (PPC), and conversion rate optimization (CRO) are three approaches that show a proven return on investment (ROI). 8: Be Proactive with Live Chat.

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Ecwid vs Woocommerce: Which Comes Out On Top?

Ecommerce Platforms

Alternatively, if you want in-person customer support, you'll have to submit an e-mail ticket or reach out to them via live chat – however, it's hit and miss whether someone from WooCommerce's team is available to operate their instant messenger service! Ecwid vs WooCommerce: SEO.

How to Sell Online – The Ultimate Guide to Go From 0 to $$$

Ecommerce Platforms

Develop a successful SEO strategy. Use Live Chat to help potential customers make faster decisions. SEO & Marketing. Full Review » Visit Website » Free Trial From $29 SEO Friendly Offline Store App Store 24/7 Support. simple dashboard SEO Friendly.

9 eCommerce Marketing Tools You Can't Live Without


Whether you're looking for SEO tools or a marketing automation platform, we've got you covered. As we mentioned in our eCommerce SEO tools blog , Moz Pro offers tremendous power for businesses looking to improve online visibility. PPC and SEO SERP Analysis.

The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement


How to do influencer outreach to earn increased SEO (the science + the art). How to use live chat to increase conversions and customer loyalty. BigCommerce app that could help: Live Chat Inc. That’s why Dent decided to install a live chat app.

Ecwid vs Shopify: Everything You Need to Know (May 2019)

Ecommerce Platforms

Entrepreneurs also love how easy it is to optimize their online store for SEO. As such, the onus is on you to create an SEO-friendly title to ensure it's included in web page's URL. Not only does this provide a better customer experience but it's also great for SEO.

Strikingly Review: Simple Website Builder (June 2019)

Ecommerce Platforms

Things like the Strikingly SEO checklist, and the “analytics” tab will only be available when you pay for your service. There's also a SEO optimization feature offered to help you boost your chances of ranking online.

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9 Must Have Shopify Apps in 2019


Live Chat (Olark). Live chat is one of the easiest and least expensive tools that can help these users find answers and increase the chances they make a purchase on your site. Olark’s live chat app is a great option for Shopify sellers.

The Best Online Store Builder – Which is Best for You?

Ecommerce Platforms

Live chat, phone, and email support. Excellent SEO features. Its SEO functionality leaves a lot to be desired (for instance, it's hard to add and edit rich snippets). You can access help 24/7 with a real-life person via the phone, email, or live webchat.

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Ecwid Review 2019: Is it the Best Free Ecommerce Solution for Any Website?

Ecommerce Platforms

Ecwid SEO and Marketing. Store Management – SEO Tools, Analytics and Reporting, Mobile Store Management App, Abandoned Cart Recovery, Promotions and Discounts, Order Management, Inventory Management, Product Options and Attributes, Sell Digital Items. Ecwid SEO and Marketing.

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Wix vs Weebly: Which is Right for Your Ecommerce Site?

Ecommerce Platforms

Today, we're going to cover how both solutions tack up against each other when it comes to ease of use, website building, SEO, and many other factors. Wide range of SEO and extra tools. ???? There's very little learning curve, plenty of SEO tools, and a host of plugins to explore too.

9 Squarespace Alternatives

Ecommerce Platforms

For instance, if you need to add features such as more cookie banner options, multilingual experience, filter blog posts, automatically optimize images or even add more SEO options, SquareSpace just won’t do. Shopify features built-in SEO features to update tags and Meta descriptions.

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Webs.com Review: Even Your Mom Can Figure It Out

Ecommerce Platforms

And it only takes one click to eventually go live after you’ve come up with a unique domain name. You can, for instance, take advantage of the SEO booster tool offered by Webs.com. Email and live chat support. Email, phone, and live chat support. SEO Booster.

The Best Free WordPress Ecommerce Plugins (Apr 2020)

Ecommerce Platforms

The built-in marketing tools include SEO, discount coupons and codes, product reviews and owner verification. You can also locate extensions to maintain a solid set of marketing tools (such as social media buttons, SEO and landing pages).

12 Best WooCommerce Alternatives: The Ultimate List

Ecommerce Platforms

An SEO tool. It's SEO friendly, allows you to generate sales reports, and use different currencies and languages. These plugins include tools like loyalty coupons, SEO experts, multi-store, and multi-language options.

The Best Website Builder for Small Business in 2020

Ecommerce Platforms

Squarespace's SEO tools aren't as robust as some of its competitors. You'll receive a free SEO report (when you install the MarketGoo App). You can't access WordPress's plugins and SEO features unless you shell out for their most expensive plan. Access to fantastic SEO tools.

BigCommerce Pricing: Choosing the Right Plan for You


24/7 live customer support. Additional Communication, SEO and Security costs will vary based on business needs. BigCommerce gives you access to 24/7 live agent support for all plans. Choosing an eCommerce platform is often a stressful and time-consuming endeavor.

17 B2B Ecommerce Companies Taking Advantage of a $6.7 Trillion Opportunity (+ How Your Brand Can, Too)


With 24/7 chat technology that can turn an online chat on your store into a text on your phone, the new generation can communicate efficiently and effectively in their preferred communication channel: text, Facebook messenger or a variety of other options. One-Click Chat Box.

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What is Squarespace? Everything You Need to Know

Ecommerce Platforms

Squarespace SEO. The Squarespace technology thrives at offering a website builder that’s not just good for SEO (search engine optimization), but also great at making your small business stand out from the crowd. Search engine (Google) and SEO solutions. Squarespace SEO.

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Does Brand Awareness Matter for Ecommerce?


The typical academic methodology used is the “ brand recall survey ,” in which a group of consumers are asked to name as many brands as they can in a given product category (say, live chat software ).

How to Build Trust with Online Shoppers: An Actionable Guide


SEO Content – Content that targets specific keywords or keyword phrases that you want to rank for in search engines like Google. Live Chat. Live chat is another great way to build trust with online shoppers from the moment they land on your website for the first time.

How to Hack Retention Rate and Get Customers to Stick Around


The best way to test your assumptions is by simply by talking to your customers via emails, calls, live chats or Skype calls. About the Author: Helvis Smoteks is an SEO-mastering, content-smithing marketer who spends his days at Linkody helping SEOs monitor their backlink data.

WordPress.com Review (2019): For Hobbyist Bloggers and Those Who Want to Practice WordPress

Ecommerce Platforms

Today, we're going to be focusing specifically on WordPress.com, the tool intended to give you everything you need for website design, from a form-based website builder to a range of SEO tools. SEO tools for better management of your Google position.

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Ucraft Review: A Wonderful Mix of Creativity and Ecommerce

Ecommerce Platforms

A Secure, Simple Site With Great SEO. The blog and designer tools are also free, along with SEO features and some amazing templates for launching your landing page/storefront. Sometimes you want more than the standard eCommerce website look.

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Kinsta Managed Hosting Review: All Ecommerce Sites on WordPress Should Check Out This Hosting

Ecommerce Platforms

This comes in the form of ticket and chat support. You also get that coveted live chat module. Most of the time a knowledge base is all you need for a quick solution, but it's nice to have the speedy response time in your inbox or through the live chat.

The Best Free Website Builder to Use in 2020

Ecommerce Platforms

Webflow also pays close attention to SEO, allowing you to assign page titles, descriptions, and meta tags, all from one window. It also provides decent SEO tools, including SSL-encryption and a paid ranking coach tool, to help push you and your business further.