Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023.

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Hobbies Order Fulfillment Omnichannel Fulfillment 231

Pivotree Blog

JANUARY 11, 2024

If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. This convergence of digital and physical retail experiences emphasizes the importance of a well-coordinated omnichannel approach.

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Omnichannel Payment Services Customer Shipping Costs 52

ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core.

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Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force. A One-Size-Fits-All Strategy Won’t Work.

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Management Order Fulfillment Fulfillment Shipping Costs 275

RTP blog

JULY 17, 2017

According to research SPS Commerce commissioned with Retail Systems Research earlier this year of 500 retailers, suppliers, distributors and logistics firms worldwide, omnichannel started as a standalone initiative but is now driving the entire retail business.

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Omnichannel Consumer Multi-channel Retail 150

Retail TouchPoints

JULY 14, 2023

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

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eCommerce Order Fulfillment Fulfillment Multi-channel 216

RIS News

JUNE 5, 2023

After a company acquisition, in the long-term, new tech will power IKEA's worldwide fulfillment centers and store operations to deliver faster, more accurate order fulfillment and improved supply chain visibility.

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Fulfillment Omnichannel Order Fulfillment Supplies 52

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. This means enabling both order fulfillment and returns through various locations and methods, such as in your own or affiliate brick-and-mortar retail stores, as well as through digital stores. Improve order speed and accuracy.

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Omnichannel Blog Merchant Services eCommerce 85

Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The solution provider has signed a three-year exclusive agreement with BJ’s, which operates 219 club stores and 150 BJ’s Gas locations in 17 states.

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Drop Ship Fulfillment Shipping Order Fulfillment 149

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. We’ve seen many very impactful location-based retail strategies that supercharge operational efficiency and drive customer satisfaction — these are the top three: 1.

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Payment Services Retail Shipping Costs Mobile 254

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Holiday shopping season is upon us. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

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Shipping Costs Retail Omnichannel Supplies 248

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. The handheld readers also are employed for online order fulfillment.

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Order Fulfillment Retail Omnichannel Fashion 147

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. “The Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

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Fulfillment Omnichannel Apparel Order Fulfillment 265

lateshipment

NOVEMBER 26, 2023

The answer is: on everyone — from marketing to sales to operations and customer service. Return-related metrics : To monitor different metrics relevant to returns and exchanges to identify potential product or operational issues. Here are a few tips for delivering a seamless order fulfillment process: 3.1:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Pivotree Blog

OCTOBER 10, 2023

An integrated supply chain ecosystem When modernizing, it’s important to address the end-to-end supply chain so that all systems work together, including ecommerce, omnichannel, order management, warehouse management, transport management, and other platforms that are critical to order fulfillment.

Supplies 52

Supplies Order Fulfillment Omnichannel Fulfillment 52

Fabric Blog

APRIL 22, 2024

In the previous post, Never Miss A Sale , we announced the availability of order fulfillment logic (OFL) which allows retailers to orchestrate and optimize how your distributed order management (DOM) system works across the order fulfillment process, as part of fabric OMS. Configuration reigns over code.

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Social Media Merchant Services Order Fulfillment Webinar 52

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? This holiday season, with stores fully operational once again, we’ll see consumers gravitate to physical locations in even greater numbers.

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Shipping Costs Gifts Fulfillment Consumer 292

lateshipment

APRIL 28, 2024

Supply Chain Optimization: AI and automation will play a critical role in optimizing e-commerce supply chains, from inventory management and demand forecasting to order fulfillment and logistics. TLDR: In a rapidly evolving marketplace, stagnation is not an option.

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Customer Experience eCommerce Customer Merchant Services 130

GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. Headless commerce has quickly gained widespread popularity among brands looking for more flexibility and agility in their eCommerce operations.

Payment Services 147

Payment Services Payments Social Media Mobile 147

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. If they are not motivated, educated and empowered, the brand will suffer.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

ChannelSale

MARCH 13, 2024

Must have automated digital fulfillment systems that give real-time information about the accurate stock levels in the inventory to update as per the demand to never run out of products to deliver on time Should integrate OMS or digital order management systems to check if there is stock in the inventory for giving a tremendous omnichannel sales experience (..)

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Fulfillment eCommerce Multi-channel Order Fulfillment 59

ChannelAdvisor

OCTOBER 4, 2022

This has only meant one thing: Online brands and retailers have had to adjust their operations to match said expectations, in addition to managing the effects of the pandemic on supply chain and fulfillment operations, which linger to this day. However, customer support sometimes reflects the quality of other operational areas.

Fulfillment 52

Fulfillment Order Fulfillment Supplies Improvements 52

ChannelAdvisor

OCTOBER 4, 2022

This has only meant one thing: Online brands and retailers have had to adjust their operations to match said expectations, in addition to managing the effects of the pandemic on supply chain and fulfillment operations, which linger to this day. However, customer support sometimes reflects the quality of other operational areas.

Fulfillment 52

Fulfillment Order Fulfillment Supplies Improvements 52

Retail TouchPoints

JULY 16, 2020

Now, with consumers demanding direct-to-consumer, in-store and curbside pickup, businesses must perfect omnichannel fulfillment to survive. The challenge of omnichannel and fulfilling across retail, web and warehouse sites has historically been out of the reach of most retailers. What Is A Collaborative Robot?

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Retail Fulfillment Shipping Costs Travel 191

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics. Because customers demand it.

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Omnichannel Payment Services Merchant Services Multichannel 146

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Walmart operates over 10,500 stores and clubs in more than 24 countries.

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Merchant Services Payment Services Order Fulfillment Retail 62

Fabric

MARCH 14, 2023

This is especially true for mid-market fashion retailers, whose operations are generally larger and more complex than smaller retailers. It’s also important to establish clear expectations and guidelines for order fulfillment and shipping times.

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Apparel Fashion Shipping Costs Merchant Services 130

RetailMinded

FEBRUARY 24, 2022

As ecommerce continues to boom, it has reinforced the need for retail brands to strengthen their online fulfilment and shorten click-to-customer cycle times. Traditionally, retailers operated with batch driven processes in their warehouses. That worked great when you knew the demand to fulfil ahead of time.

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Order Fulfillment Fulfillment Omnichannel Supplies 111

Ecommerce Platforms

AUGUST 6, 2022

Running an efficient online store requires seamless order fulfillment , and often that means upgrading to a 3rd-party logistics (3PL) provider. This outsourcing of the fulfillment process works by sending products to the 3PL, where they store, pick, package, and ship the items as orders come in through your store.

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Fulfillment Shipping Costs Merchant Services Shipping 104

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Fulfillment Operations Shipping Costs Order Fulfillment 200

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

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Omnichannel Payment Services Shipping Costs Fulfillment 130

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

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Omnichannel Fulfillment Payment Services Shipping Costs 100

RetailMinded

OCTOBER 2, 2023

And when it comes to the online retail world, diving into the eCommerce supply chain intricacies can shed light on how to fine-tune operations for better efficiency and customer satisfaction. Alibaba’s automated smart warehouses use robots to pick and pack orders efficiently.

Supplies 52

Supplies Management Retail eCommerce 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Adoption of the omnichannel distribution system and cross-channel marketing. With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations.

Consumer 94

Consumer Retail Social Media Payment Services 94

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup is an omnichannel fulfillment strategy in which consumers place an order online and then drive to a physical store to pick it up.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. Their functionality and ability to simplify selling are outstanding.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Pivotree Blog

MAY 5, 2023

With improved warehouse operations and inventory management, organizations can move closer to improving customer service and decreasing costs. It deploys automation and improvement at every step of warehouse operations, enabling teams to produce more in less time as they have everything they need when they need it.

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Supplies Customer Fulfillment Improvements 52