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The Definitive Guide to Online Reputation Management

Kissmetrics

Here are some examples: allowing employees to talk about products and services publicly establishing a 1-to-1 communication channel asking for feedback not hiding criticism, and addressing it publicly. Would they recommend it? The search engine game is too important to be ignored, and it is the first step in restoring your image.

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Retailer Lessons from iGaming Companies

Retail TouchPoints

Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever. About four in five U.S.

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Your Business Needs More Negative Reviews. Here’s Why

Kissmetrics

Recommendations from friends and family influence only 42% of consumers. Instead, rewards programs, brand reputation, and trustworthy online reviews have taken the place of good, old-fashioned word-of-mouth recommendations. You should start by coming up with a game plan. Create a game plan before you respond to negativity.

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How GlassesUSA.com Uses AR, Computer Vision and Dynamic Recommendations to Enhance Online Eyewear Shopping

Retail TouchPoints

Many retailers are now looking for ways to offer customized products, but in the world of prescription eyewear customization has always been the name of the game. GlassesUSA.com was launched in 2009, and despite its name, now operates in 92 countries, although the U.S. Leveraging the Online Advantage to Disrupt a Growing Category.

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How to Reduce Walmart Marketplace Returns and Cancellations

SellBrite

Since it was established in 2009, Walmart Marketplace has been working to improve its customer experience and streamline its Walmart Marketplace return policy, and today, most orders purchased in the marketplace can be returned to Walmart stores. Luckily, this situation is easily avoidable with Sellbrite’s inventory management software.

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Unbounce Review: Everything You Need to Know

Ecommerce Platforms

The Unbounce ecosystem officially launched in 2009 with CEO Rick Perreault at the helm. Design assistant: The design assistant recommends templates specific to your audience and industry, so you can create the ideal pages as quickly as possible. With this tool, you can unlock new audience and channel options with minimal guess work.

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Omnichannel Meets Luxury: Q&A with Keep.com CEO Stacie Henderson

Sailthru

I started working with them back at Versace and even then, they were so ahead of the game. The service is excellent so your expectations and experience don’t change from one channel to the next. I introduced social media to Versace worldwide back in 2008 or 2009 and we were one of the first luxury brands to have a social presence.