article thumbnail

Digital Transformation Propels Burton’s Omnichannel Growth Plans

Retail TouchPoints

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. It’s really a holistic approach,” she said. “We

article thumbnail

Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

RTP blog

But those 2008 articles didn’t include a lot of the terminology that is ubiquitous today: omnichannel, cloud, artificial intelligence, augmented reality, IoT and unified commerce. Note: IDC has been credited with coining the term “omnichannel.”) Instead of being a museum, the store should be a destination.”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Top 10 Predictions for Holiday 2021

Retail TouchPoints

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Because stores are fulfilling online orders and many consumers want to buy with confidence online and pick it up with the convenience in and around the store.”. Salesforce expects U.S. 2 (Super Saturday, Dec.

article thumbnail

Walgreens CEO Steps Down

Retail TouchPoints

Graham has been enmeshed in the healthcare industry for nearly three decades and has served on the Walgreens Boots Alliance board since 2010. The company has named lead independent director Ginger Graham as interim chief as it begins to search for a permanent CEO.

Consumer 223
article thumbnail

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 263
article thumbnail

2020 VALENTINE ECONOMICS AND GROWTH PERSPECTIVE FOR JEWELERS LOOK LIKE A DIAMOND IN THE SKY

RETAIL MANAGEMENT SOFTWARE

2010, $14.1B. According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. 2015, $18.9B. 2019, $ 20.7B. 2020, $27.4B.

Jewelry 52
article thumbnail

2020 VALENTINE ECONOMICS AND GROWTH PERSPECTIVE FOR JEWELERS LOOK LIKE A DIAMOND IN THE SKY

RETAIL MANAGEMENT SOFTWARE

2010, $14.1B. According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. 2015, $18.9B. 2019, $ 20.7B. 2020, $27.4B.

Jewelry 52