RTP blog

JANUARY 9, 2019

Debbie Hauss, Editor-in-Chief: The most significant and poignant stat for me was the increase and total percentage of retailers that are depending on customer analytics to achieve their omnichannel goals. The survey showed a 32 percentage point rise in 2018, reaching 84% of total respondents.

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Kissmetrics

SEPTEMBER 8, 2020

Statista says 52 percent of global internet traffic is mobile. A third of all mobile searches on Google are local. Microsoft says the same thing — 53 percent of mobile searches on Bing have local intent. . Then we see data showing that local searches are growing 50 percent faster than mobile search. and local SEO.

SEO 271

SEO Multi-channel Mobile B2B 271

FastSpring

JANUARY 25, 2019

In 2018, Cyber Monday online sales totaled $7.9 of these purchases came from mobile. With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore. Increasing customer retention through hassle-free billing. billion , a 19.3%

Payment Services 62

Payment Services Merchant Services Payments eCommerce 62

BigCommerce

FEBRUARY 23, 2018

This is even more important in 2018, as Facebook algorithms change to surface more community content than brand or advertising content. To have success you need to have the right ecommerce customer loyalty software. You don’t need to spend too much to create your own customer loyalty app. Customer retention rate.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

FastSpring

JANUARY 29, 2020

What’s even more staggering is that online sales via smartphone are up 46% from 2018. With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore. Increasing customer retention through hassle-free billing. billion in sales.

Payment Services 84

Payment Services Merchant Services Payments eCommerce 84

Whisbi

FEBRUARY 6, 2019

A survey by International Banker in July 2018 found that 67% of banks use some form of Artificial Intelligence (AI), Natural Language Processing (NLP), and Machine Learning (ML) in their front, middle and back offices today. – Mobile reports. Modern customers’ needs in digital banking. – Omnichannel banking.

Banking 71

Banking Payment Services Customer Live Chat 71

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

Optimizely

JULY 2, 2019

Ecommerce is growing incredibly fast — up more than 15% year over year in 2018, and on track for even more growth this year. Today’s customers expect a perfect experience — from your social media ads to your product pages to your checkout process to your email marketing to your packaging.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Shopping Signals

MARCH 21, 2023

This includes everything from keyword research and technical audits through to link building campaigns and content marketing initiatives – all designed to boost website visibility and improve overall customer satisfaction levels. Growing mobile searches: 58% of site visits in 2018 were from mobile devices (SimilarWeb, 2018).

eCommerce 52

eCommerce SEO Improvements Mobile 52

ROI Revolution

AUGUST 5, 2021

billion in 2018. Touchless transactions like proximity mobile payment, buy now pay later, & BOPIS all surged with COVID-19 and are continuing to see growth even as the pandemic subsides. Mobile ecommerce + COVID-19 stats. Mobile retail commerce sales grew 31.5% In 2018, just 27.3% billion in sales. in Q2 2020.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

Demac Media

FEBRUARY 15, 2018

The response to this post was so fantastic that Demac Media is now joining forces with our partner Shopify Plus, and our technology partners, to bring merchants the acquisition and retention strategies to drive more revenue online in 2018! Register to learn how to connect with your customers from Nosto.

Webinar 31

Webinar Shopify Merchant Services Customer Retention 31

ROI Revolution

JULY 1, 2021

billion in 2018. Touchless transactions like proximity mobile payment, buy now pay later, & BOPIS all surged with COVID-19 and are continuing to see growth even as the pandemic subsides. Mobile ecommerce + COVID-19 stats. Mobile retail commerce sales grew 31.5% In 2018, just 27.3% billion in sales. in Q2 2020.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

Touchless transactions like proximity mobile payment, buy now pay later, & BOPIS all surged with COVID-19 and are continuing to see growth even as the pandemic subsides. of smartphone users will use their mobile phone to pay for point-of-sale transactions this year, and that number will surpass 50% for the first time in 2025.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

MARCH 2, 2021

The first robot grocery test site opened in 2018 in Salem, New Hampshire, and Walmart is building two warehouses in Texas, one in Utah, and one in Arkansas. With 160 million customers visiting Walmart stores or Walmart.com each week , Walmart is the largest retailer in the US. 2020 COVID-19 + mobile stats + trends. 12/29 update.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

DECEMBER 2, 2021

Consumers spent nearly 8 hours online per day – up over an hour from the year before and 90 minutes from 2018. billion in 2018. Touchless transactions like proximity mobile payment, buy now pay later, & BOPIS all surged with COVID-19 and are continuing to see growth even as the pandemic subsides. In 2018, just 27.3%

eCommerce 148

eCommerce Social Media Payments Payment Services 148

Smile.io

MAY 29, 2020

Calculating Repeat Purchase Rate (RPR) The repeat purchase rate is a calculation that shows you the percentage of your current customer base that has purchased at least a second time. This metric is influenced by your customer retention efforts and is a good indicator of the value you are providing your customers.

Improvements 65

Improvements Games Merchant Services Customer Experience 65

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

ROI Revolution

MAY 6, 2021

Global mobile payments make up 46% of that, amounting to a total of $102.7 In 2018, global mobile payments accounted for just 18.9% Mobile revenue predictions for 2021 and how you can take action. With 160 million customers visiting Walmart stores or Walmart.com each week , Walmart is the largest retailer in the US.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

APRIL 8, 2021

Mobile revenue predictions for 2021 and how you can take action. The first robot grocery test site opened in 2018 in Salem, New Hampshire, and Walmart is building two warehouses in Texas, one in Utah, and one in Arkansas. 2020 COVID-19 + mobile stats + trends. For mobile app orders, interest has grown from 16% to 28%.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

OCTOBER 7, 2021

Consumers spent nearly 8 hours online per day – up over an hour from the year before and 90 minutes from 2018. billion in 2018. Touchless transactions like proximity mobile payment, buy now pay later, & BOPIS all surged with COVID-19 and are continuing to see growth even as the pandemic subsides. In 2018, just 27.3%

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ESW

MAY 23, 2018

If you’re running your eCommerce site on Magento 1, you’re most likely aware that the company set an end-of-life date of November, 2018, for this older version of its platform. With Scalefast, your online store is also secured by a multi-redundant, access-restricted backend that is monitored around the clock by mobilized personnel.

Payment Services 60

Payment Services Magento eCommerce Shipping Costs 60

Ecommerce Platforms

DECEMBER 20, 2019

There’s also an option to create loyalty programs for your customers. This is just one of many ways of enhancing and engaging customer retention and loyalty. Customers can get points or discounts depending on how much they spend with your brand. e-Commerce/mobile ordering: Shopify , Chowly, Zuppler, Open DIning.

POS 118

POS Payment Services Payments Point of Sale 118

ROI Revolution

SEPTEMBER 2, 2021

billion in 2018. Touchless transactions like proximity mobile payment, buy now pay later, & BOPIS all surged with COVID-19 and are continuing to see growth even as the pandemic subsides. Mobile ecommerce + COVID-19 stats. Mobile retail commerce sales grew 31.5% In 2018, just 27.3% billion in sales. in Q2 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JANUARY 5, 2022

With consumers spending more time on mobile in light of the pandemic, mobile retail ecommerce revenue surged 26% to $338 billion last year. billion in 2018. are seeing customers be less willing to pay full price. Consumers spent nearly 8 hours online per day – up over an hour from the year before and 90 minutes from 2018.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

NOVEMBER 4, 2021

Consumers spent nearly 8 hours online per day – up over an hour from the year before and 90 minutes from 2018. billion in 2018. Touchless transactions like proximity mobile payment, buy now pay later, & BOPIS all surged with COVID-19 and are continuing to see growth even as the pandemic subsides. In 2018, just 27.3%

eCommerce 78

eCommerce Social Media Payments Payment Services 78

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic. Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited.

eCommerce 183

eCommerce Outdoor Shipping Costs Drop Ship 183

AcquireConvert

APRIL 11, 2021

An eCommerce customer experience is the customer’s perception of how they are treated by your online business. Good customer experiences can lead to high levels of customer retention, higher AOV, as well as brand loyalty born from satisfied customers recommending your store to others.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

ROI Revolution

JANUARY 5, 2021

According to eMarketer data , as of June 2020, 30% of consumers indicated interested in mobile payments up from 17% just three months before in March. For mobile app orders, interest has grown from 16% to 28%. While desktop declines, mobile search ad spend is growing, projected to go from $33.34B in 2019 to $36.621 in 2020.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Food and Beverages Live Chat 152

ROI Revolution

DECEMBER 3, 2020

trillion in 2020, with B2B marketplace gross merchandise volume growing from $16.58B in 2018 to $22.56B in 2019 to $31.19B in 2020. 10% more time spent on mobile this year ( Merkle ). billion (+148.2%) over Prime Day 2018. From 2018 to 2019, ecommerce sales grew just 12.7%. Mobile ad spend rising despite pandemic.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

NOVEMBER 4, 2020

10% more time spent on mobile this year ( Merkle ). billion (+148.2%) over Prime Day 2018. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. From 2018 to 2019, ecommerce sales grew just 12.7%. Mobile ad spend rising despite pandemic.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

OCTOBER 1, 2020

From 2018 to 2019, ecommerce sales grew just 12.7%. Mobile ad spend rising despite pandemic. ad spending is down due to COVID-19, mobile ad spend will increase by 4.8% Prior to the pandemic, mobile was projected to grow to $105.34B in 2020. Without mobile’s projected growth, U.S. of this growth. 8/7 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

FEBRUARY 2, 2021

The first robot grocery test site opened in 2018 in Salem, New Hampshire, and Walmart is building two warehouses in Texas, one in Utah, and one in Arkansas. With 160 million customers visiting Walmart stores or Walmart.com each week , Walmart is the largest retailer in the US. 2020 COVID-19 + mobile stats + trends. 12/29 update.

eCommerce 68

eCommerce Social Media Payment Services Merchant Services 68

Smile.io

JANUARY 17, 2023

Customers can track all of their progress in the app, making it a smooth customer experience while you’re on the go. Pret takes their customer retention to the next level through their one-of-a-kind coffee subscription program. Where Triangle Rewards excels is its personalization.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Ecommerce Platforms

JUNE 1, 2020

Priority customer support. uptime for its servers between February 2018 to January 2020. Mobile optimization. Hostinger's average uptime was 99.95% from February 2018 to January 2020. Access to more server resources including more simultaneous connections and processes. SiteGround WooCommerce Hosting: Uptime. SiteGround.

WooCommerce 152

WooCommerce Shipping Costs Payment Services Marketing 152

ROI Revolution

SEPTEMBER 9, 2020

From 2018 to 2019, ecommerce sales grew just 12.7%. Mobile ad spend rising despite pandemic. ad spending is down due to COVID-19, mobile ad spend will increase by 4.8% Prior to the pandemic, mobile was projected to grow to $105.34B in 2020. Without mobile’s projected growth, U.S. of this growth. 8/7 update.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147